Swarovski is a jewelry store located in a mall. The store carries a variety of jewelry, from more heavy designs to items suitable for a teenager. Pricing varies depending on the piece, with some noting the jewelry is not overly expensive but is gorgeous. Customer service experiences vary; some customers report long waits for assistance even when the store is not busy, while others find employees extremely helpful, nice, and attentive. In positive instances, staff are described as greeting customers, offering help, and providing services like free gift wrapping and mailing. The management appears responsive to feedback. Overall, experiences can depend on timing, as the store gets busy during peak hours like weekends.
i walked into the story planning to buy a necklace and it took a bit of time just to get assistance ( it was only two other people in the store ). i eventually got help after a long time of waiting but they didn’t even carry the necklace in store but oh well
December 2022
I like this store. Never had any bad experience- employees were nice and very attentive the store had more "heavy designs" this season but I was able to find something nice for a teenager girl ?I think the management read all the reviews and made some improvements.
July 2022
Very friendly service. Tried some clip on earrings and got a whole set. Love the new products!
