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February 2024 by Jay M.
I firmly believe in supporting local, and I will still buy toys here because the experience of walking the aisles with your kids is worth it. But today the entry door to Tom's was propped completely open, so I walked in carrying a cup of water without noticing the sign taped to the door that tells customers not to bring food or drinks inside. I had my two young daughters with me. My 4 year old accidentally knocked the water over at the back of the store (of course) and since there was a mop bucket nearby I did my best to clean up the water that spilled on the ground. A young man who worked at the store approached me and I apologized and explained what happened, at which point he rolled his eyes. Okay. No big deal. I'm an adult. But 5 minutes later a middle-aged man who had been behind the register approached me and my daughters looking extremely upset and said something like "Yeah. See?! THAT'S why we have the signs in the windows!" Of course I apologized and said I hadn't seen the signs because his door was propped open, but he spun around angrily shaking his head and stormed off. I bought the toy my daughter had picked out (using cash btw, since their credit card reader was broken) and apologized to the female clerk on leaving, but I'm still fuming over what horrific "customer service" this guy provided. Really need to reconsider your line of work if you can't handle paying customers making simple mistakes and apologizing for it. Wow.
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January 2024 by David L.
Great assortment of diecast cars, priced reasonably. Love stopping by here every once in awhile to add to the personal collection.
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November 2023 by Jay B.
This is NOT the warm and fuzzy hometown toy store. Employees are very unprofessional, and children are berated. If you allow your children to browse before you accompany them be forewarned... they accuse your children of stealing, have someone shadow them throughout the store the whole time, and they watch their every move on cameras. My child opened the outer clear plastic wrap on a canister of slime in plain sight (without trying to pull a fast one) and they immediately approached her and said "you opened it! you have it to buy it!" My daughter was taken off guard cause they popped out the moment she opened the outer plastic wrap. Then they proceeded to berate her saying "you were going to steal it weren't you!?" What on Earth!!! A $4 tiny party favor size of slime and they are berating her. They told her you can't leave until someone comes and pays for it. My husband and I were next door paying for our lunch bill. The kids usually browse until we get there, then we pay for what they choose. Anyways, we immediately headed over, paid for it, and will NEVER support this local store. Granted my child was at fault cause she opened a package and she shouldn't have, hence why we gladly paid for it. But the treatment from the moment they entered, then the accusation they were going to steal, and the "camera footage" they so proudly wanted to show us beginning to end (which displayed a normal child in and out of aisles etc). My Lord! She opened the outer plastic wrap on a plastic slime can. She did NOT put her fingers in it. This is a HORRIBLE experience for any child or family. I have often supported this store even when I knew I can get things much cheaper on Amazon and generally the next day. I support small local businesses so they may have a chance to prosper against the eCommerce giants. And this is the treatment we get in return. This is a child. Also, important to note, she didn't have a purse, backpack, nothing! Where and how was she going to steal this thing? They are clearly in the wrong business!! It's a toy store! Kids are tactile with their choices. They want to play, touch, hold the toys. This place is more like a fine china shop... no food, no drinks, no back packs, no pets, no rolling the open displayed hot wheels, no touching stuffed animals... hmmmm? Maybe they need to add "no children" next to all these handwritten signs on the front of their store.
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June 2023 by Carmela Greco
I love this toy store located in the outdoor Montrose Mall. Tom's Toy's has been in the Montrose Mall for years. There are so many wonderful toys in this store. Definitely check it out the next time you're in Montrose.
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May 2023 by vik Boyd
I used to go to tom's toys a lifetime ago... I still enjoy going in there today.
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April 2023 by Sam Thompson
Kind of a boutique store, you can find neat stuff and toys, but prices are a bit higher. I think its worth the trade off.
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March 2023 by Emma C.
This review is written by a millennial with no kids. This toy store is awesome and nostalgic for 90's kids. There's classic toys like etch & sketch and slinkies, and they have adult Lego sets of Star Wars etc. There is a whole aisle of puzzles and board games. Lots of plushies of exotic animals and model cars. I could have spent another hour in there but my husband looked bored. There are no electronic games so this is not a GameStop kind of store. I came in to look at the puzzles fully expecting a price markup but they are surprisingly affordable and around Amazon prices. I bought a 1000 piece puzzle for $14.99. Overall this is a great store especially to buy a fake snake to scare your husband on April Fools day.
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January 2023 by Young P.
Toy stores are getting harder and harder to find so I am glad that we have a cool toy store like this one in our town.This is just my own personal opinion and you may agree/disagree but I have a hard time shopping here because I just can't justify the price mark up. Before you get upset, I understand this place has to stay profitable to keep its doors open but I mean some toys are legit 100% marked up. Again, I get that we should support local businesses and do everything we can to promote their growth, but I just personally find it hard to justify paying twice as much for a toy that I can order on Amazon that I will get shipped to my door the next day at a much lower price.I'm still giving this store 5 stars because I really do like this toy store and every time I walk by, it reminds me of my childhood when I had to actually go to a store to get toys. Our kids don't get to have this experience as much so I really do hope this place continues to stay open for a long time to come!
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December 2022 by Jo S.
What a cool toy store! It made me feel like a kid again! It is old school, so yes, no electronics, new toys here! A plus in my book!The store is story book charming with a great selection of beautiful, cute toys, nice games, great gift ideas if you aren't that inspired.Tom's Toys is located right on Honolulu Ave in the middle of downtown Montrose.Nice customer service, hard to bring a kid here, so many temptations, a kid was crying when we visited it.Great toy store, shopping here is so much fun!
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December 2022 by Ruth G.
Here's another store that refuses to stay open past 6 - it's the holidays and parents have to work / why don't you guys stay open later?
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August 2022 by Lovingly P.
My daughter went into Tom's with her friends. She had her Greenlight Mastercard. The clerk asked her for a pin and because it is a new card she didn't have it. Instead of doing something productive like offer to call her parents or ask about the adults she could've been with, he accused her of stealing the card. This is unacceptable and not an appropriate way to address an elementary school child. Sorry Tom's Toys, we won't be back. Please train your employees to be more sensitive to who's in front of them.
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June 2022 by Craig Livingston
Great toy store! It reminds me of the toy stores when I was a kid.
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May 2022 by Jessica J.
This store has the worst employees. They are extremely rude. I was at Montrose early for the Farmer's Market. The doors were wide open at both entrances. I thought I would go in and look at what Legos they had available. The employee setting up merchandise outside of the store yelled at me, the stores not open. I understand wanting to let me know, but it was not necessary to yell at me. I was literally standing a few feet away from him. I did notice that he had airpods in. Maybe take those out so you can hear rather than yelling at customers??? I will never shop there again.
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April 2022 by Cindy S.
Old school toy store. Tom's toys is good for last minute gifts for toddlers and small children (complimentary gift wrapping) or to browse around. BASIC toys - nothing Tech/Electronic Wise (No Playstation, Nintendo, etc). Kinda outdated, but that's the charm of this toy store. The best things here in my opinion are BOARD GAMES, PUZZLES, individual toy animal and toy car pieces... maybe some random stuffed animals. Kinda overpriced compared to big box stores. If you live in the area, have kids or are a kid at heart, you probably been here.
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April 2022 by Shy T.
One of the last remaining true toy stores in existence. I am a huge LEGO fan, so I love coming here to see if any new releases before embargo dates are on the shelf.. or if recently retired sets may be still available. The prices reflect market value for the sets... but I've also seen them inflated a bit. But I dont blame them when you're battling the large box stores. Come support this small business. They have every kind of toy imaginable.
