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August 2024 by Bunny Doo
I've had a PO box here for over 20 years and I've been perfectly happy with it until tonight when I come and find the doors are locked and it says due to ongoing maintenance. I am paying 500 times the cost for my PO box then it was when I started. if everybody in this building has had that kind of an increase then there is no reason why they can't do this maintenance at night time. The post office is supposed to be open 24 hours so why close it and lock it instead of leaving the hours the way they are and work on it at the same time. I guess I'll never get my mail again since I work during these crappy new hours
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August 2024 by Mr Ed Shah
Our world came to the end that you go to united states post office and you see only 3 rude Filipina woman working that seems like they don't even want to do anything I don't even understand why they do hire people like that no customer service at all
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August 2024 by ogoGo
The staff refuses to help and sends you away in every way possible. In addition, the neglectful attitude
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July 2024 by Razmik Zakarian
This the second time they miss placed my package in 3 weeks , last one was about 5foot long they said it’s in my mailbox how stupid can they be when my mailbox is about a foot long if that now I called them on second one and I have a service number to makes easy on them I called 10 times before someone answered the guy name Thomas said he will call me yesterday it’s been 24 hrs after that still no call , I called 10 times today from 2:30 pm now is 3:25 pm no answer in post office what kind of place they are running , and how is the manager they should be ashamed ?????????????????
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May 2024 by Albert Ohanian
Thomas at this location should be the manager or supervisor!!! Great customer service!!!!
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March 2024 by Jacques DeBar
I went at 1PM on a Thursday and it was easy, with no line and 2 front desk staff working. They were friendly and helped me take care of my change of address even though I had to pull up some of my info online. ??
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March 2024 by Jerdaine’s Channel
Staff are rude. The younger girl. She need a training how to handle a customer.
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March 2024 by Maggie Carrera
The service was super fast however the girl with the blue hair, clerk 17 was not very friendly. I was recovering from an injury & was kind of out of it. She hated to repeat herself and made me feel like an idiot. Honestly I had preferred the other postal worker had attended me in the first place. I got scary vibes from clerk 17 when she looked at me and said “next’ She was not patient at all and hated attending customers. I walked out of there fast so she wouldn’t have to deal with my stupidity not one more second .
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March 2024 by Ken M.
74 review with 2.2 stars speaks volume for this USPS.
Update 10/16/2023.
When the postmaster reacts to our needs?
Update 1/3/2023 11 am
Promote "Prince" the manager to a different continent. Nobody arround here and he is in his office webbing....
Update 12/27/22 1 pm
Prince the manager here is besides himself and tells you he'll come out and talkes with you and NEVER DOES. The line goes to the end of the long hallway. Whould he care? 90 minutes lunch and totally hands off.
This is the poorest run USPS facility you ever come across. It is so dirty, everything broken, doors shut during normal business hours.
What does Prince do? Tottaly oblevious to it all.
Amazon, FedEx, UPS are allowing, but here the fees go higher and the service gets diminished.
None of these companies will tolerate Prince for five minutes. NONE
Update on 12/28/20, 1:30 PM
The door for receiving parcels are shut close, doorbell totally disabled. And no one responds to knocks. No one there..
There has not been a superintendent here for months.
This facility is totally neglected. No supervisor or superintendent. Overwhelmed.
I have been using this location for about 30 years and have know great many people, staff, behind the seen, tellers, supervisors and superintendents, including service window at the lobby.
Mostly like family run business. However, Dana, the guy at the lobby service window has filled significantly.
I hand him the pob dues two weeks before it's due with the exact amount billed, he takes the payment from me and puts back in my mail box with a hand written note that the system dies not take partial payment.
On the day, I gave him the USPS issued payment envelop, he assures me that we will not close your mail box.
Two weeks late I get a clouser notice email, go to the branch and pay $23 for late payment. A total of $35 out of pocket for his actions.
Had I mailed the envelop in, it would have been accepted or at a minimum they would ask for any adjustment.
Dana lost my trust and I dont think I'd be seeking his help anymore. At a minimum, he could have told me "sorry, I can't accept this envelop" instead of creating such undue havoc.
Be aware. Totally unstable and unhelpful.
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February 2024 by Elvir Babakhanloo
This post office location makes money within other people's time by making them wait in the line for long time. They don't care to hire an additional person to support people timely with there needs in the store. In addition, the their phone auto answering machine is another disaster. It is designed in a way to offer you every possible option to not send you to a representative which is another way of wasting people's time. There is a survey after every call to improve on their service but the first question is who reviews and takes actions on surveys and feedbacks for improvement. It's been 5 months I'm seeing simple issues are not being resolved.
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December 2023 by Samantha Parducho
Beware of this post office. They've lost multiple packages I've shipped in person. Especially packages of Ebay items. I'm sure someone is stealing them. None of my packages ever leave this post office and i have i to repost as lost
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December 2023 by andre mir
Friendly helpful staff good customer service
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August 2023 by Christian W
Longest wait possible.. also the navigation leads to the wrong entrance
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August 2023 by Palig Berejiklian
Very slow and they never open on time
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June 2023 by Anna Papikyan
We have a postal carrier who needs to be reported to police. He pretends he's doing his job while only looking through windows of neighbors. He doesn't deliver mail. Alex looks through the window of my 10 year old neighbor and takes pictures. Her mother has reported the incident. This is serious and we don't feel safe when he comes in the neighborhood. Her mother is taking precautions to keep her daughter safe. When calling the Post Office they don't answer and the new supervisor Kim is rude and complains about customers when she's the problem. She's not honest. We need a better and professional staff at Verdugo Station. Workers who deliver mail while looking through windows are making our community unsafe and harmful. This behavior is not acceptable. The old staff was 100% better.
