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February 2024 by Rhonda N.
I recently made a trip to the Glendale, CA location. I was given absolutely WONDERFUL service by their store Manager, Alexia. Its employees like Alexia that keep businesses running smooth and keeping their customers coming back. Thank you Alexia !!
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December 2023 by Lucy C.
Horrible service no one knows what's happening in the store I visit the store a week ago, asking if they take Afterpay the person that system did not know the answer she has someone else above her that person never gave her an answer. I told him associate that I was going to Callback and I was gonna get maybe someone on the phone that will be able to answer. I called on Tuesday and the person on the phone said yes we do take Afterpay. I now visited the store today to make a purchase and my car was declined. I came to find out that Victoria's Secret does not take any Afterpay in store. Only online I spoke to a manager available tonight, which her name was Maricela and she gave me a scenario that she helped someone to the Afterpay then switched up her story and said no it was Klarna, so which one is it? This is the reason why I always walk away from purchasing anything at this place also, they told me that they didn't have sales like the ones online but then I get there and they do have them. What kind of game are they playing? They just wasted my entire time and energy. I definitely would not recommend coming here and maybe doing it online instead. After my conversation with the manager tonight I would've thought maybe she would have said come back to the store. I'll take care of you even with the 10% off for the inconvenience but she just blew me off and told me to call corporate.
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December 2023 by Pacific Z
IF YOU CARE ABOUT PRIVACY, DON'T GO HERE!!!!When the associates were helping me, they made my visit very awkward by saying my size very loud when checking out. When they were measuring me, they did it in front of guys who were waiting instead of in a private room and kept talking about my size very loudly.
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November 2023 by Yojana Pinto
First off, associates are rude. The one associate calling the manager(Marisa) to come to speak to us regarding an issue refused to come.
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October 2023 by Sam J.
The girls working in the fitting room had very bad attitude. Never giving business again.
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September 2023 by Jamie R.
Just brought my 13 year old here, the people on the floor could not have been more helpful and supportive of a very nervous and now very happy young kid.
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September 2023 by Joseph R.
Long wait for fitting room. Attendant would not allow more than one person in fitting room even though VS policy says 1 additional person can enter to assist you Will never shop at this store again.
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August 2023 by Elizabeth F.
Omg I have to rave about lily!!!! She saw me yesterday and knew I was in a hurry and she just knew where everything was that I needed and made sure I got it and quickly . She was super knowledgeable and sweet and I super appreciated her just going above and beyond for me and also Alejandra super sweet girl!! Thank you ladies!!!
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August 2023 by Asli C.
Alexia and Alejandra were incredibly welcoming and HELPFUL! My daughters loved them. We will definitely be back!
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July 2023 by Hana Shin
Rosalia her name is something like that, workin around 6-7pm, she's awesome!!! Great customer service skills! I hope everyone is like her!!!
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July 2023 by Rebecca R.
I was treated like cattle, they measured my breasts as soon as I walked in, granted I'm pregnant now, so my bras aren't fitting right and I already feel uncomfortable with my body at the moment. Frankly, I didn't want to be measured in the front of the store. I was not treated well at all, especially by the fitting room manager, who just was extremely pushy and talked down to me when I was explaining an issue with a bra. I ended up spending $100 so I would have like to be treated like a valuable customer, but instead I was so unsatisfied with especially the fitting room experience, also the in room kiosks were obnoxious, forcing me to press a button to tell them if I was still there every couple minutes. It's also frustrating how descended upon I was, no single person took the reins and helped me, just a bunch of staff asking the same question "can I help you?" As I'm picking out a different size since when I rang the call button, no one came, I actually forgot my personal bra and keys in the fitting room and when I returned with a bra a moment later the fitting manager was so rude and was like "please take all your items when leaving the room", like obviously I took my phone everything and was coming right back to the room and she treats me like gum on her shoe. And when I was initially fitted in the front of the store by an entirely different woman, she said she would have a fitting room ready for me when I got there with bras, but when I did arrive and told her my name, she was like, "oh we don't have a room for you, you get a room when you get back here" I was like, I'm just trying to "comply" with whatever kind of system they've got going on but it was redundant unhelpful "service" and ultimately I felt pressured to get these bras because the bossy fitting room lady told me they were the only ones that fit. I was debating between two sizes because my breasts are in a flux and she demanded that she knew the size and told me I was wrong even though I know for a fact my breasts have swelled and unswelled so I had a valid comprehension of my own body. I left the store questioning if I was wearing fancy enough clothes, like if that was why was treated so poorly, like I wore sandals and a tie dye dress, did I look too much like a hippie? Idk, all I know is NEVER AGAIN. I don't even like the bras I bought and they are uncomfortable. So I wasted $100 because of the mean lady in the back. Ok I learned my lesson. Never this store. Ever again. Ever. I'm writing this review months after it happened, the emotional damage is still fresh.
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July 2023 by P M.
Had the absolute worst experience at this Glendale Galleria Victoria's Secret location. I went in to purchase a nude bra and matching panties. The floor rep was extremely nice and so was the dressing room attendant. But the cashier was the rudest employee. She truly does need to be retrained immediately. That level of unprofessionalism should not be allowed near your client's! I went in to this location on July 3,2023 at 3:08pm and the cashier #:36869946 Reg:003 Store;50145 Till:1003 Trans.:8941 I hope management does read the reviews on Yelp and looks further into this. It is not easy on the Victoria's Secret site to email in a complaint. Please store manager and upper management take note of this employee and retrain her. Her demeanor was extremely unhelpful, unprofessional and just plain rude. The very nice lady on the floor suggested that we place a order at check out for the items not in store that we wanted. She said it would be free shipping and very easy to do! She said the cashier's will be happy to assist and they could show us different options for colors on her screen! But....the cashier we got was not happy about us asking to have something ordered and mailed to the house! She refused to turn her screen around! We asked politely and we got a eye roll! She proceeded to read the colors to us and say blue flowers with white, red, blue. Why not just turn the screen so we can see like the nice lady on the sales floor said they could do? She never said thank you for shopping at Victoria's Secret, she never provided the advertisement that other customers were getting in thier bags at checkout. I'm lucky I got my receipt from her. No bye, no have a nice day. The absolute worst employee ever!
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July 2023 by Дарья Белинская
Awful service! They just closed all fitting rooms in 25 minutes before closing the store! 25 minutes is more then enough to try one swimsuit and buy it! But they said they can’t help me with that! Just was giggling and that’s all…
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July 2023 by stella penaloza
Blonde lady had the WORST attitude. She did not size me correctly and was VERY aggressive.
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June 2023 by Nazik V.
I had the best customer service at this location! The sales associate Lily was very knowledgeable and thoroughly explained the different types of bras and helped me find what I needed. Dennis , who was at the register, relentlessly tried to help me to get my first time sign up discount! He was very patient and pleasantly did everything in his power to assist. Thank you both!
