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November 2022 by Ani K.
Love the quality of their clothes. And this store also has good stuff on sale. Salespeople are generally very nice and helpful.
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September 2022 by Gena Cadiente
I went in very late one evening looking for a posh outfit for the following day. I was frazzled and Diana asked if she could help. I know zero about fashion but I trusted her immediately. Some of the things she choose were very outside my comfort zone and she happily brought me items that were spot on. Hamlet offered to jump in and before I knew it, without any sales pressure whatsoever, I had been styled and I purchased the clothes that I loved and the “scary” ones. They didn’t rush me and we’re very honest about what would (and would not) look good on me. I appreciated their honestly and that allowed me to grow into “owning my new look.” Compliments galore. Spectacular experience. Very fun. They’re a great team. Hamlet is an amazing stylist.
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June 2022 by Armineh “Aamy” Anjargholi
Garbage workers as I some shops don’t like truths so they defeat it change rivews so I wrote some where else ??Search it in my latest rivews ???????????
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February 2022 by Laura Griffin
Great design. And brands were available here
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January 2022 by Gena D
I went in very late one evening looking for a posh outfit for the following day. I was frazzled and Diana asked if she could help. I know zero about fashion but I trusted her immediately. Some of the things she choose were very outside my comfort zone and she happily brought me items that were spot on. Hamlet offered to jump in and before I knew it, without any sales pressure whatsoever, I had been styled and I purchased the clothes that I loved and the “scary” ones. They didn’t rush me and we’re very honest about what would (and would not) look good on me. I appreciated their honestly and that allowed me to grow into “owning my new look.” Compliments galore. Spectacular experience. Very fun. They’re a great team. Hamlet is an amazing stylist.
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November 2020 by Asmik A.
Love this brand. Customer service is not perfect, but I just like the style and quality of this brand. Fit is perfect for me and I like offers and promotions ! But The sales person needs to be better qualified.
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July 2020 by l n.
I returned a lace tank top and maxi dress in pristine condition minus tags. Both items looked great quality-wise so I assumed they would fit well and didn't think I'd be returning either item. I discarded the shipping boxes and labels. I changed my mind a few weeks later because I decided I liked other styles more. Both items were obviously unworn but they refused to give me a refund. Most companies do not rob their customers like this
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March 2020 by Red1 Rizo
(Translated by Google) The manager and the 2 saleswomen were extremely nice and helpful. They struggled to find a pair for my wife for her size by calling all the shops. They made several phone calls, always with a smile. An exceptional sense of customer service but it is their gentle and helpful personality that wants this !!! Thank you very much for these efforts. Go there with your eyes closed, you will not be disappointed
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February 2020 by Laurie D.
Their customer service is absolutely non-existent. Went to return unworn clothing with tags attached but no receipt for my boss. She is a very loyal customer and is in their computer system and can easily be looked up to verify the purchase was made a week ago. Was told they would not do an exchange, store credit or refund without a receipt. I asked if they could look her up in their system, as is customary, and they refused to help me or look her up and said, "There is nothing we can do, goodbye." I left knowing I wouldn't get anywhere with them. I called another store to ask if I could return items with tags attached and no receipt and was told, "Of course! Come on in and we will look her up in our system and take care of it." I explained to her what happened at the Glendale Galleria and she was horrified. I was told that since it was the last day of the month, she most likely didn't want to return the items to her store as it would affect her February sales numbers. I thanked her for her honesty and told her I would return the items to her store but not today so as not to affect her sales. Moral of the story is, avoid Glendale Galleria WHBM at all costs, customer service is not important to them.
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February 2020 by Saeid Riazi
Grate sales all the time and good selection
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December 2019 by Jackie A.
I was in line at a children's clothing store in the galleria when I witnessed a woman named Anna throw a complete and total temper tantrum over a jacket. She was yelling at the employees that worked at that kid's store like they were animals and she happened to disclose that she worked at this establishment while doing so. If you're going to be a psychopath to retail workers doing their job while you yourself are a retail worker, maybe it's not such a good idea to yell out where you work. If these are the kinds of people working at White House Black Market, it's probably better to shop somewhere else where a woman won't call an employee working somewhere else an "anasun" (super derogatory term in Armenian) and while there are children present at that.
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December 2019 by Abeer Shaban
My one and only store for work classy yet sexy look. Great quality.
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December 2019 by Em E.
These employees are amazing! I was browsing in this store when I placed down a bag from a different store. I accidentally left my bag after going on my way. It had been 30+ minutes since I left the store. The employees kept my bag for me! It was so nice of them to hang on to it for me. One employee was even going to take it back to the store I bought it from so they could get in contact with me using my profile attached to my purchase.
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November 2019 by Leslie Soto
Best Customer service
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June 2019 by Olga Mata
A while ago and I mean a while ago I walked in at the one at the Beverly center a gentleman came to help I said I need formal dress black he looked at me went to rack grab 2 dresses and they looked fabulous they fit perfect I asked him how he knew what size to get he said I looked at you right away I knew what size you were I bought them excellent service I see you're no longer there
