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November 2023 by Anderson L.
Worst manager and app ever! I was told by their customer service they would honor the price on ACE HARDWARE website as long as the sku matched. Which it did. Then they couldn't charge me correctly, because the website pricing didn't give a proper code. Spent another 15min to follow the store rules of purchasing online and then pick up. Which didn't work because my password reset wasn't recognized. And store manager gives no f**** about helping me out. Thanks for nothing.
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October 2023 by Jyoti Nair
I decided to try Benjamin Moore Paint and this is the closest to my location. The Guy who helped me the first time was amazing I decided to get the samples sizes. When I returned to get my full size, the lady who was there, not sure if something is not all together with her. It is hard to say, seems like she is on something not together at all. She asked me the same question 6 times, I doesn't listen and then she looks away when she realizes she is not answering your questions, she loves to cut you off, then she didn't listen and then she goes back to agreeing with whatever you are saying. I asked someone else to help me but everyone there claims she is the wiz at picking and helping with colors. I don't think so, just her energy is weird. Makes you feel very strange. The Benjamin Moore paint is amazing, just wish people were more helpful with paint questions.
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October 2023 by Sheila D.
Angela is the name to remember when visiting this place for your hardware needs. In July she helped my husband and I with the huge sale of the perfect pizza oven and accessories and had it loaded up quickly as we were in a rush. I returned to today to pick this women's brain as I recall her saying months ago she has a knack for paint colors. She didn't disappoint! I arrived at the wrong time (her lunch) I patiently waited in my car for her return from the hour break. She walked me through so many options and truly wanted to find the perfect color for me sending me home with samples to try. Support your local hardware store and if you do choose ACE which I highly recommend say hello to Angela. She helped many customers while she was still working with me (clearly she's popular) but gives 100 % of her knowledge and kindness. With the best service ever! Thank you Ace and thank you Angela the sweet gem of the store this is why I drove past all hardware stores and paint stores 12 miles and waited for her
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October 2023 by Linda C.
Ange was amazing and so knowledgeable when she helped me pick out paint and some other items I needed. She was so patient and informative. She knew where every item I needed was located. She answered every single one of my questions and was so sweet about it. You can tell she loves what she does.
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September 2023 by Jim Doss
This is a great place with all kinds of stuff. The people are friendly and helpful. If you are tired of the big box stores check this place out you won't be disappointed.
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August 2023 by Kimberly Latham
Very disappointed with the customer service. I brought in my broken screen and it was measure wrong. I brought back the screen to advise that it was measure incorrectly. I made the mistake of stating the Wong measurement the se one time and it was too long. I brought it back a third time to encounter the original sales guy and he was very combative. I rank this as Poot customer service. I have had to go through so much just to cric a screen. I ultimately went to a different Ace Hardware due to the service. I left feeling embarrassed and very dissatisfied. I think you work with people to resolve a problem; not be combative with your customer.
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June 2023 by Sandra Guzman
Went to Ace Hardware this morning. The workers no help cashier very rude.this is the first time. I think you need to train your workers to be nicer to customers
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June 2023 by Saul G
Great costumer service, place is clean and well organized, people here are very helpful and they know what’s and how…
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May 2023 by Carlos Perez
Don’t trust what the ace website says they have in stock. It is not accurate. The store employees try to be helpful and we’re friendly.
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April 2023 by David Garrison
Best customer service on the planet. I have never had to ask for help here. It's always offered first. Good selection, and well stocked.
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April 2023 by Raymond Chan
Great all around hardware store with very helpful workers
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March 2023 by Nate E.
Awesome customer service! I came in to make a modification to my chainsaw and Ray and Johnny new exactly how to make the adjustments that I wanted. Definitely recommend this Ace Hardware based on the knowledge and expertise they provide to help you in what you need.
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March 2023 by Susan B.
I highly recommend shopping at Ace Hardware in Glendora ! They are AlWAYS friendly to you! They greet you every time you walk in and are always ready to help you find what you need and where it's located! Andrea C. Is super friendly says hi to you when you walk in and tells you to have a blessed day when you leave! I always enjoy shopping there for the friendliness of the employees and the cleanliness of the store!
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March 2023 by Vince R.
When it comes to service and selection at a hardware store, Mission Ace Hardware can't be beat. The staff is always helpful and available. The store is clean and organized and there is never a long line at the checkout. Skip HD and Lowes and head over to Mission Ace Hardware for a better shopping experience. You won't regret it.
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March 2023 by Terri N.
I walked into Ace hardware in Glendora I ask an elderly woman with short gray hair named Charlene, where the trash bags were. She sarcastically looked at me and said aisle 8 and then she said Yes you're welcome. I don't understand why she's so angry. I had an incident with her last time I came in. she needs to be retrained on customer service. She has a poor Attitude with customers I will take my business back to home depo. It's sad because all the other employees are great with customer service and very helpful. One bad apple can ruin your business.
