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January 2024 by Justt Srey (Ang3rJustt84)
Great customer service. They're Professionals and knowledgeable of what they're saying and doing. They were informative of all the questions I had. I took my car the other day for a diagnosis. Even though I didn't end up fixing my car there, I would go back again for other future maintenance ? Thank you.
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January 2024 by Robert Jennings
BMWs are special animals (like many German Cars) and Bauer is the special animal trainer. Andreas is like the vetinarian of these animals telling me how to train and feed it. And when it feels bad or needs a check up, I take it to the Doctor.
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January 2024 by Jack M
I just had my first experience with Bauer German Car Repair. They were very professional and excellent service. They have my respect.
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January 2024 by ryan carden
Will, by "no circumstances give a rough estimate over the phone." I know all the reviews on here seem good but, auto mechanics as a whole are a shady group and I would like to know roughly, how much I am going to be charged before I walk in the door. I told him the issue, gave him the exact part I needed and he would not tell me any information and was rude. Hence the 1 star review.I have met one too many dishonest mechanics in my life to drop my car off somewhere not knowing what my bill is going to be.EDIT: RESPONSE TO THE BUSINESS OWNERS DISHONEST COMMENTS.By no means did I lie in anything I said. You would not, and I quote “by no means give an estimate over the phone”. So, I think you need to take a second look at yourself before you go lying to everyone on here, sir.Also, if you are really perplexed on why people don’t trust mechanics, go ahead and read “Ray Arroyo’s” post from 4 months ago about YOUR business and how outrageously overpriced you are. Read that a few times and the next time someone calls with concerns of being over charged by a mechanic, you will at least understand.I don’t think you’re a bad person but, by the way you responded to this post, you are definitely not the best business man. I stand by my review of 1 star.Keep in mind, it’s not wise to argue with potential customers on google reviews. You look un-educated and very unprofessional.Have a Merry Christmas.
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January 2024 by JING ZHANG
I came here simply just for a oil change cuz I saw one on Groupon. They told end they will still honor the Groupon price if I haven’t buy it yet. They told me the oil will be changed after one hour so I took my son and hang around for about an hour and they called me said they have something to say to me. The oil hasn’t changed by the time I went back, they told me “something wrong with the knob here and we will help you fix it, we got you covered, it’s not a big deal” I been changed my oil for at least ten times and no one ever told me this. I said ok anyway since I really need the oil chang ASAP. I waited for about another two hours, BTW the oil I never waited so long for just a oil change. Someone came to me and told me the job would cost me $247, I was surprised you know cuz it’s only a knot and the oil chang is $70 on Groupon. Paid anyway and here’s my nightmare begins, I started to see a lot oil on my garage floor after a night parked there, out of country for a week on the second day, the full tank is leaked after I came back, the oil just everywhere. ( I didn’t have the chance to take a picture cuz my dad cleaned all, the pic here shows only after the first night) I called back and they ask me to take it back….. but I really don’t want to since the poor job they have done to my car, very disappointed. They suggested me twice to “leave my car there for them to exam and fixed” luckily I didn’t do that. Otherwise I can’t imagine how much more troubles I’ll have today.I understand time is hard for small businesses, but integrity definitely is the key in the long run. You could won a loyal customer thru the promotion but instead you won someone will never go to your shop. All the best lucks. And I need to find someone can really fix both problems now.
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December 2023 by Lynette Blanchard
They are the best. The battery died in my Mini Cooper S. I thought that was no big problem and one place offered to change it out. I spoke with a family member that advised it would require more than just replacing the battery as the computer on board also needs to be accessed and updated with the new battery information. I called Bauer German Car Repair and spoke with Andreas. He confirmed/explained what needed to be done, quoted the price and timeframe. My care was completed before expected. Andreas is the best. We will use Bauer German Car Repair for both of our cars. Thank you Andreas.
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November 2023 by Susan K.
Excellent service!!I was looking for a dealer alternative for my VW golf 30K mile service. Couldn't be happier with Bauer German Car Repair. I called for an appointment and got in and out the same day! Amazing! Andreas, the owner was incredibly knowledgeable about my specific vehicle and it was a pleasure to do business with him. I finally found an honest, efficient and highly skilled repair shop! Lastly, I bought my car used and was told there was no manufacturer warranty. Andreas checked and got the manufacturer to cover the service. He went above and beyond for this first time customer, even washed and vacuumed my car. I couldn't be happier. I will be a customer for life!Susan
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November 2023 by Michelle M.
I Just found after being ripped off on tires and rims, and I asked for a refund they refused. On top of this the repairs done on my car were after market not BMW parts. The repairs were done 3 months ago. This has been the worst car repair experience of my life. Shifty and Shady will eventually have to pay for what they are doing to their patrons through the court system and reports to the BBB. AS much as they attack me and other customers that will come up in court also. They are not even AAA approved. Run and have your car parts checked if you have been scammed by these men.
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November 2023 by Basel Zedan
From the moment I called and was greeted with an enthusiastic “Happy Friday!” I knew I had found the right place. My BMW had a “right low beam malfunction” which I was told could be fixed same-day. I brought the car in and it was fixed within 45 minutes. Camille was so friendly and so knowledgeable on German cars, which is no surprise as he’s been doing this for 45 years. The cost was more than reasonable. And on top of that, there were Krispy Kreme donuts and chocolate chip cookies for the customers (and you just know I devoured a cookie). Will absolutely come here again should I need to as I’m so tired of dealing with the dealerships.
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November 2023 by Basel Z.
From the moment I called and was greeted with an enthusiastic "Happy Friday!" I knew I had found the right place. My BMW had a "right low beam malfunction" which I was told could be fixed same-day. I brought the car in and it was fixed within 45 minutes. Camille was so friendly and so knowledgeable on German cars, which is no surprise as he's been doing this for 45 years. The cost was more than reasonable. And on top of that, there were Krispy Kreme donuts and chocolate chip cookies for the customers (and you just know I devoured a cookie). Will absolutely come here again should I need to as I'm so tired of dealing with the dealerships.
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October 2023 by Jodi R.
This place is ABSOLUTELY AMAZING!! I took my Audi Q5 here, and the owner went above and beyond to find out what my extended warranty covered. I was very impressed that he would go out of his way to do that for me. They were quick with the repairs that needed to be serviced, my car was done in a little over one day. Owner was super cheerful, and absolutely phenomenal with his customer service skills! I definitely recommend Bauer. I will be a forever customer. Thank you Bauer German Car Repair!
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October 2023 by Marla Colette
Exceptional customer service and repair results. A quality shop in every aspect. Great experience!
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October 2023 by Gamini J.
I took my Mercedes GLC300 to this place since my extended warranty company gave as one which will save me $100 on the deductible amount.This is my biggest blunder of putting my car to get the turbo replaced.The manager got the approval for the works next day and I didn't ask for a loaner thinking it will take about two days.Then two days later he said he ordered the parts. Waited for his promised FedEx delivery never came as he promised.Then the parts arrived in about three days. Then he says after a week that he had to get a rubber gasket, which an experience garage would have ordered in one go.Then after about six days I couldn't manage without a loaner and he said my loaner hasn't come back.Then he went few time either going to answer phone or his collegue says I need to speak to the Manager and he is out.A another day passes and eight days later he gave a loaner car which was a gas guzzler.Now, I thought I will get my car and we had his loaner for approximately one week totalling sixteen days just to get the turbo replaced.I see lots of expensive German cars probably he cannot get them finished at a reasonable time.I should have put to Merc dealership and paid the rextra $100.This place doesn't seem to have sufficient proper technicians to get the job done at a reasonable time.I cannot comment on what he charged the extended warranty company but I asked him not to do the oil change since the quote was way too much.This is my first and the last time I will visit this place even the 1* I gave was too much for wasting lots my time waiting and making telephone calls.I am very unhappy with this place do NOT put your car here unless you are prepared to keep the car for weeks when it could be done in days.
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October 2023 by Cervantez N.
What a great establishment!! I need my brakes done before I had business meeting out of town. So time sensitive, Bauer fixed brakes and had some great suggestions to get car to 100% Audi condition. I felt the service was great and trustworthy. Highly recommend
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September 2023 by Tracy W.
No car should cost 130 bucks for an oil change! Paid 70 for the Groupon then 50 more. My fault for sending my 17 year old but didn't think would be taken advantage of.