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March 2024 by Bryan V.
Hi my name is Bryan van guilder & I was a guest on the date of )I believe it was March 1st or March 2, at the Best Western plus in the city of Glendora California, Route 66,I checked in for 1 night. I asked the lady for no smoking room and she said there's no smoking on this facility , she also asked for $100 deposit so I gave her $100 cash.. next morning was check out I cleaned the room sprayed it with some aerosol and made it look nice like I always do when I go to a hotel out of respect for the maids I go to check out and she tells I asked for my deposit and she said you can't get your deposit back, I replied what do you mean I can't have my deposit back she said well I think it smells like cigarettes in there so she kept my deposit I said well where is your physical proof I asked her to call the manager I had never smoked in there my brother and I were the only one who stayed there my brother does not smoke I was gone most of the night and there's no way that she could have smelled cigarettes because it never happened in there so I filed a complaint with the corporate office they told me to wait three different times I called him each time they gave me this number but they never contacted me back neither did the manager at the Best Western I had asked the lady Tina that worked the front desk if I could if talk to the manager if you can get a hold of her and she replied no you can't and I says well I did an interview with her about the December 30th I think she'll remember me she'll know that I'm not going to sit here and lie to her like this and she began Tina began the lady behind the front desk began to say that it smelled like cigarettes so a week goes by one week goes by and I still haven't heard anything back and then I finally call corporate office again then they tell me that I could not get my deposit back because the lady said that she seen a haze of smoke so she changed her story and not to mention when I checked out I said to another guess that was staying there would you guys mind going upstairs to see if it smells like cigarette smoke because this lady is keeping my hundred dollars because she thinks that I smoked cigarettes in there when I completely after yesterday if I can have a non-smoking room and this is a non-smoking facility so why would I smoke inside there makes no sense and she continued to say that she smelled it and then a week and a half later her story switched up and she said that she seen a haze the smoke in there how is that true and why didn't she say that at the very beginning which tells me that she is lying I want my $100 back and the corporate office told me that they cannot do anything about it that I won't get it back because all of a sudden she said she seen it will her story changed and I am absolutely insulted it's criminal activity to keep my $100 without any proof and let alone it'd be different if I smoked in there but I didn't so how is it that they could keep my hundred dollars in think that they are correct when the lady did not even let the other guests go upstairs to smell it she says no they can't do that I said why not I'm trying to prove my innocence and she says I already have my maid that said that she smelled cigarette smoke well a week later the whole story changed like I mentioned before I'm just letting everybody know on this review exactly how it went down I enjoyed my stay until the next morning I was absolutely upset I actually had a my kids birthday present to buy and I this lady knew Tina behind the desk everything I told her and she still had the nerve to accuse me of smoking in there , I was in room 206 right above the office desk and I could tell you how strong cigarette smoke is and if somebody was smoking in there which nobody was neither was I she would have smelt it at the front desk it would have lingered on through and I sure would never want to lose $100 over a cigarette it's just not worth it I don't even smoke inside rooms I wouldn't even s
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February 2024 by Michael McCoy
Noteworthy details: Very dirty & run down! Pictures on website totally misleading & took multiple attempts to get towels from housekeeping
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January 2024 by Bill W.
I've stayed here plenty of times because it close to work I called to make a reservation and I was denied they said I smoked in the room absolutely not true, turned out to be a great thing we went to best western in san dimas got a suite for $15 more breakfast cooked to order and they don't lock the lobby doors at night so the crackheads don't come in ,very much nicer place.
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December 2023 by Anthony C.
The place is dirty. The headboard fell off the wall onto my head. The front desk staff did not apologize or acknowledge responsibility. They moved us, but into a room next to the elevator which was loud and could be heard all night long. The breakfast was disgusting. The sausage and eggs looked like they had been reused from previous mornings. The bread was stale one piece had some small spots of mold.
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December 2023 by Tim Riley
Very friendly staff rooms look brand new, many coviennces near
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December 2023 by Good Vibes Gram 'E'
Levi was very attentive provided good information about amenities that are available.My stay was very comfortable. The bed is SUPER COMFY. Due to the great weather we're experiencing I was also able to enjoy the Jacuzzi. Breakfast was also great. Biscuits and gravy hit different this morning GREAT GREAT GREAT ??Rooms: Lots of room to work eat, and relax. The bed is EXTREMELY comfortable. Must mention I'm grateful for the water pressure in the shower. Great shower ??
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October 2023 by Toshi A.
Caroline at Front Desk was unprofessional and unaccommodating when we called about a room change, as we felt unsafe on the first floor by the alley in the back. Horrible customer service, unwilling to give us superior's name and told us we'd have to stay despite feeling uncomfortable in this room.
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September 2023 by Rose Vargas
The hotel was nice, the bed was comfortable. It was nice and quiet. Just didn't like the person who checked usin on Friday the 5th he was not very nice to my daughter when she ask6 for more towel he gave her attitude, it seems like he doesn't like his job very much ?
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August 2023 by Elaine Ramirez
Had a very nice extended stay here owners are very pleasant people and helpful will be staying here in the future and highly recommend this
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July 2023 by Diana Utterback
Horrible customer service by the lady who said she was the manager. She hung up on us twice when we inquired about our 100.00 hold on our credit. She told us to take it up with our bank. We tried to explain that it was on our credit card but she just kept telling us to take it up with our bank. We still have the 100.00 on our card. Horrible customer service. I cannot believe that is a manager. We have stayed often when visiting family but will not be back.
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July 2023 by Kenneth Escribens
Horrible experience. I paid for 2 nights. The first night there was no issue, the second day I was booked in a room with hardwood floors, me having a bad experience with hardwood floors, I asked to change room and I was moved to a room that smelled like an ash tray. Very strong cigarette smell. They told us the only room available with carpet was that room. Weighting the options and decided to take it. The next day the front desk lady and her manager claimed to accidently dropped my security deposit into the safe and to come back tomorrow. This was not an option for me I needed my security deposit back. After 15 minutes of going back and forth she changed her story, told me there were complaints about cigarette smoke in the room. I was completely dumbfounded. They basically robbed me, and instead of social maturity in talking with the customer, the front desk girl cowarded and went to the back to called the police to ask us to leave. I work hard for every dollar I make and I commuted pretty far, and these people think they can just take my money. I'm not letting this go.
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July 2023 by Ricardo Duran
Vending and ice available only on the first floor. They charge you a $100 room fee PER DAY but that's not made clear until you receive your bill after the stay.
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May 2023 by Roberto Silva
The rooms are really clean, really quiet place to have a good night sleep.
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March 2023 by queendeziree
First I was 3 days with out hot water. Both my kids are autistic and can not be on the second floor so I couldn’t change rooms because they said they only had hot water on the second floor. Then after 3 days they finally changed my room. And now in the other room the heat doesn’t work, it keeps turning cold. The food in the morning was so gross. People were touching it with their hands. The egg look like county food..?the girl, in the day she has black hair and around 5foot tall kinda thick and tan skin, she lied tho me and said her system was down and she couldn’t check me back in. And the I called back to se if it was up hours later and the night and the girl told me she was on the phone with IT. And so I called back to the front desk at 6am and the girl told me that the night girl told her that told her not to check me back in…. So everyone lied to me.. and the rooms and not that great no cable
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March 2023 by Don Black
Room was big and comfortable. Bed was so nice we had trouble leaving it for comped breakfast next day. I didn't even mind paying $16 for a bag of Cheezits and a bag of Cheetos and a Diet Coke and a Gatorade. We'll be back again. Keep up the great atmosphere..
