-
December 2023 by Zachary R.
just look elsewhere. their repair team tried to charge me $4k for a catalytic converter... it's 8 bolts and a $300 converter from autozone.... $4k.
-
November 2023 by John H
Service department has always been great. Other dealers want 3 days to just diagnose a problem before fixing it. A check engine light came on 2 days before we were to leave on a trip for Thanksgiving. Even though they were fairly busy Michael Isip had our problem diagnosed within an hour and the parts needed installed in another three hours. Its always well worth driving 20 miles for the wonderful, professional, quality service out vehicles get at Colley Ford. Thanks Michael
-
November 2023 by Shawn F.
Horrible service. My vehicle was returned to me with grease all over the inside of the vehicle. This is from their pick up and drop off at home service. If you pick this option. Do not let them leave until you inspect the vehicle inside and out. Do not trust them.
-
November 2023 by Mark A.
Top notch legit car sales and service. This company believes in good old customer service. I don't expect coffee and cookies but as it relates to taking care of the customer, that they do. Free local rides if getting service, very caring about your vehicles. Been coming for several years now
-
October 2023 by Robert Grossman
The Service Department at Colley Ford is very good. If you have any questions concerning how your service is progressing you can always get ahold of someone who can assist you and ensure that the service is moving forward as anticipated. Thanks!
-
October 2023 by Anthony P.
I definitely do not recommend anyone use there service department.Colley provided a cluster that was not programmed correctly, causing my AC to not work because of a climate control in the cluster. When I asked them to look at it they said they were booked out 2 weeks, in the middle of summer. So I took it to my own mechanic and they confirmed that it wasn't programmed correctly. Ended up waiting for Colley for them to make me pay for a diagnostics and tell me that my pcm is bad and it has nothing to do with the cluster.Took it back to my mechanic, had them reprogram it and resolve my issue. They also confirmed the pcm was good. Went back to Colley and asked for a refund on them misdiagnosing it and they just made up a bunch of excuses. I had an invoice showing prove it was fixed with reprogramming and the pcm is good. Lee the service manager wouldn't even talk to me directly. The lack of knowledge from this service department is horrible and the service manager will not do anything to make things right and does not care about you. Disgusting. Thanks for nothing
-
September 2023 by Neil Dorrel
Ordered a Maverick Hybrid and waited a long time as was expected. Ford did a great job at communicating timelines and managing expectations for a delivery date. But the real standout is Nick Wilson. He stayed in touch during my lengthy wait, handled the whole transaction flawlessly, and is a real professional. Plus he’s a truly great guy. Hats off to Nick. Highly recommended.
-
September 2023 by Andra N.
This business engages in harassment and hate speech. We leased our truck from volley ford about three years ago, and the lease is up in december. Since may, the sales men have been calling both my husband and I several times a day, to the point where I had to block their numbers. I asked kindly if they could stop calling until maybe October because we would not be making a decision until then. They did not comply and kept calling more so I had to block them. Then they started calling my husband, the same harassing pattern. The last time they called when my husband answered, they simply called him "a little que*r boy" and hung up on him. Absolutely unacceptable.
-
September 2023 by Jenna Swaney
Excellent service! I have never had such good of auto service at a dealership before! My service advisor was Brandon and he was fantastic! I am from out of state and needed a smog test. Everywhere I went in my state, they told me my obd2 port wasn’t reading. These guys got me in same day and were able to perform the smog test, oil change, and they also washed my car for me! My obd2 port was working just fine. They had me in and out in a few hours! Thank you Colley Service Department!
-
August 2023 by keith Jones
The sales process was good, however, they didn't live up to a promise made to me regarding the purchase price of an extended warranty. In my opinion they clearly tried to rip me off with an inflated price.
-
August 2023 by George Grove
This was my first new car purchase in over 20years, and it could not have been a better experience. The sales person was topnotch and the my new truck is fantastic.
-
August 2023 by Ribo C.
I brought my car in on Jan 16th because of Ford recall due to an engine issue where the coolant kept leaking into the engine. I was promised that they will replace the engine at no cost to me. I asked my service rep, Kyle, if they were going to cover the cost of the rental car, he told me they should, and it would take 4-6 weeks to get reimbursed and he assured me it would be taken care of and that Ford will cover the entire cost of the rental. During the course of getting the car repaired, I got no calls from Kyle to keep me updated on my repair. When I first took it in, I was told that the repair was going to take about a week, so I told Avis, I will be needing the car for 7-10 days. I kept calling for about another week to try to get an idea of when the car was ready, and each time I called there was no call back from Kyle. The repair dragged on from Jan 16th to Feb 11th, the entire time, I got no call backs and had to keep extending the rental without knowing a completion date, which was extremely frustrating. It was our family car and our only car, we had to downgrade from the SUV we owned to a smaller and less roomy Toyota Camry, which was not easy because we are a family of 5 with a dog. Did Ford appreciate this? They didn't care. I finally got the SUV back on Feb 11th, a Friday, and returned the rental the same day. When we got home on Friday afternoon, after not having the car for weeks and Ford taking their sweet time to repair it, the radiator burst in the driveway and all the coolant leaked out. I was forced to rent a car on a Saturday, om the spot with no reservation, because that was our only car, but the only available car was a minivan that was a lot more expensive than the Camry, that was about $173 a day, and they ended up fixing the issue on Monday, but I still had to pay for Saturday, Sunday, and Monday. Once the issue was fixed, about a month later, I got the SUV back, returned the rental and gave Kyle the 3 rental agreements, which totalled to over $1500, about mid-February. I asked him again if Ford was going to cover the cost, and he again assured me that the entire cost would be covered. Weeks go by, then months go by, I still don't hear from Kyle, and I called in to the dealership again to follow up, Kyle doesn't call back, a week later I call again and demand to speak to him, I finally get him on the phone, and he said that he submitted the invoices to Ford, and was waiting to hear back. Another month passes by with no follow up. When I called in again and spoke to Kyle, he said he had spoken to Ford and they had questions about the 3rd invoice because it was so much higher than the first two invoices, and I had to remind him that it was much higher due to the fact that i had to get an on the spot rental on a Saturday due to the radiator bursting on Friday afternoon when I got the SUV back. He tells me that he now has the on the 3rd invoice details and will follow up with Ford. Weeks pass and again I'm wondering what the heck is going on with my reimbursement check, so I call in, of course, because Kyle is not calling back, of course. By this time I'm so frustrated, that I ask to talk to the service manager, Lee. Lee tells me that they only have the 3rd invoice, and that they will only be reimbursing me $35 a day, which is barely enough to cover the cost of a small car, not even a sedan. When I told him that Kyle said that the entire bill was covered, and that Kyle never said that, and he basically insinuated that I was a liar. I told him that I gave Kyle all 3 invoices, and his response without even speaking to Kyle, was that they didn't have the first two invoices. Even after I told him that I gave the 1st two invoices to Kyle in person when I picked up the car. He kept taking Kyle's side the whole time and doubted everything I said about Kyle promising to cover the entire rental bill. I was forced to go back to the rental place 6 months later to get the other 2 invoices, the Avis Upland location was only able to retrieve the 2nd invoice, so I looked on my b
-
July 2023 by Arif Taj
Wonderful experience throughout the process of placing the order and taking the delivery of my F150 Lightning!
-
July 2023 by Tommy Henkey
Colley Ford is dishonest in my opinion. Since when does a check engine light indicate that a new engine is needed. That light only indicates a fault in electronics like a sensor. I feel that the service advisor and the mechanic are lazy because they didn't want to do the work to figure out what was wrong with my car. They're supposed to be experts on Fords aren't they. They treated me like I'm stupid. I feel sorry for any woman that might take a car to them.
-
July 2023 by Jimmy M.
***** UPDATE: After my review yesterday, I followed up with an email today to CJ Colley, the general manager at Colley Ford. He then passed on the task of reaching out to me to Lee Cook who heads up the service department. In my email to CJ i stated that I would be running around most of the day, which most sound-minded individuals would take to mean that I, most likely, wouldn't be available. It's against this backdrop which Lee then decided to send me an email after I was unavailable to answer his call or call him back. I'm including screenshots of my original email to CJ, Lee's response, and my response to Lee - unedited, except for my personal contact info. And, yes, I did send him screenshots of my call log showing no missed calls from anyone at Colley. Of particular note is Lee's condescending tone in his email to me. One has to wonder how he rose to the rank of Service Director with the attitude he has. I can't believe Colley Ford has this guy in any position of authority. And, I'm not the only one who has noted Lee's unprofessional attitude. At least one other review here makes mention of the same thing in his review. So, at the very least be aware of what you will probably have to deal with should you choose to have your car serviced at this dealership. Apologies if the screenshots don't quite appear in chronological order. I've tried putting them so a few times but Yelp's system keeps rearranging them for some inexplicable reason.
