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February 2024 by David Carmichael
Great service from sales associate Katie
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December 2023 by C A.
Unfortunately, Lupe was very rude. I came into the Glendora office to pick an order for my sister. I brought in the email print out (like noted on the website) and my ID. I was named on the receipt as the person picking up order. My sister lives an hour away and had shoulder surgery. I occasionally pick up orders for her because of health issues or out of stock where she lives. I gave Lupe the email print out....her response was what is this? I have never seen this before. Interesting.....You have never seen a email print out from your company. She continued to make rude remarks. The order was bagged and ready, all she had to do was check it in and process the order. Yet, she continue to be defiant about every little thing. What is your sisters CosmoProf number. I said I don't know I am just picking it up. You have to have her customer number. I text my sister and was waiting for an answer. Lupe says I am going to help other people than while you find that out. After several minutes Lupe says do you have her phone number? Yes, she is my sister. Gave her the phone number. My sister text back and I gave Lupe her customer number also. As Lupe was processing the order she said please verify her zip code. Sorry, I don't know her zip code to her P.O. Box, I'll have to ask her. Then Lupe proceed to tell me then I will have to cancel the order and redo it. Mean while there are 6 people in line behind me waiting as she is acting and treating me like I am trying to scam her. I said forget it. I had my sister call and she said have her come back in. (which I refused and will never go in there again) She completely lied to my sister and said I gave the wrong name, when I gave her the confirmation paper. She is very unprofessional and condescending how she talks to people. Side note: before she helped me she was talking to a customer the same way on the phone....then handed the phone to another associate and said can you just help this lady, I don't have time for this, she need an address. Lupe needs some customer service training and if you policy is to list the person pick on and is allowed, than don't harass them when they are only picking up an order for someone. Also, Lupe has still not cancelled my order. Disappointing.....
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July 2023 by Cat S.
The girl with the curly hair here is beyond rude. I come in often with family and friends, and I'm glad I'm not the only one who agrees. Every time any of us come in she ignores us after we say hi, we ask questions and she is very passive aggressive IF she responds at all. Short petite lady, curly hair with highlights pretty long. If she's this miserable working here maybe she shouldn't
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July 2023 by O K
Katie was extremely helpful!
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July 2023 by Paula Roybal
Friendly, knowledgeable of products & nice store.
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August 2022 by Alyssa V.
YOU MUST BE A LICENSED COSMETOLOGIST!! While they had a good selection and I found 3/4 of the things I needed, I'm annoyed by the fact that I spent 30 minutes browsing the aisles and not once did they mention only licensed cosmologists could shop there. I asked questions that should have made it clear I was not a professional, and there was no signage that I saw. I also asked for help finding a pair of affordable shears I'd only use once or twice and I was directed to pairs only over $60 when there were several cheaper options. I felt made fun of for not knowing about the licensing when there was no signage and it was not communicated. It also seemed like the pricing was pretty inflated on a few things I googled.
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November 2021 by Mrs. S.
Went here today 11/24/2021 at 5.00 pm. The lady who worked here name Lupe is totally not helpful, or she hated her job that much??? I asked her any of the color I looked will be stocked soon and her response is plain, "I don't know is been out for sometimes". This store seems not many products available or maybe will closed down soon due some of the merchandise is out/ not available and not to mention the customer service is total joke AKA so BAD!!!!! Will not go back to this store for sure.
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November 2021 by Claire Chang
Great customer service
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October 2021 by Elisa-Marie Ramos
The staff is very friendly and helpful ?
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September 2021 by Diane R.
I was taken care of an older lady in a wheelchair and this lady that worked there purposely parked close to my car when I told her she needed to move into her space so I could get the wheelchair near the car because the lady I was caring for couldn't walk because of her back. The lady that worked there said she wasn't going to move her car. She said to me I am not going to move my car for you. She's started using bad language and yelling in the parking lot about having to move her car and the older lady had to sit in the heat until the lady that worked calmed down. She didn't represent her company very well. She has no respect for the handicap. It makes me so mad that people are like this in the world. Mean people are the worst!
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July 2021 by diane staley
Love all the staff. Extremly professional, excellent advised on products and very welcoming.
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September 2020 by Gilbert Garcia
Nice place to get your cosmotology and barber supplies. Only one thing u need a cosmotology id to shop there.
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July 2020 by myriam castillo
Very good costumer service
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June 2020 by Kokoe
Love this store and staff, what I truly truly truly dislike is how parking is so limited. They have great stores in this shopping center most bringing a wide range of clientele, but they lack in parking spaces and people begin to double park and block parked vehicles! On one occasion a person double parked and blocked me, it took me 20 minutes to go from store to store to find the owner to move their vehicle!!
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February 2020 by Ruth S.
The staff here is highly professional very friendly and generous with their time. I have been in the industry for nearly 40 years now. I read them nasty reviews that were left by people that were very unprofessional and childish and without license. I highly recommend for every stylist to drop these unprofessional reviews a comment and let them know that by writing a bad review because they don't know what the hell they're talking about . Only looks bad on themselves.