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March 2024 by Linda M.
They're the best . I feel so comfortable going into Glendora branch. Great service and friendly staff. I don't hesitate to go in when I need to.
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February 2024 by Mariah U.
The WORST!! Service from Cecilia! And I mean horrible!!! She really needs to humble herself stop being lazy and work on the way she talks and approaches people. If you don't wanna do your job, just say that or quit so somebody else that wants to work can do it. She seriously was useless, And seemed like the only way she really " wanted " to help me, was for it to benefit her. Yikes definitely a turnoff from this company and this location! I did call customer service, and gave it the benefit of the doubt and went to the Covina location due to a recommendation and Melissa was spot on and is beyond amazing !! Cecilia take notes from Melissa Edit: no one told me "no" nor tried to accommodate me at that location, Covina location did everything to accommodate me, and told me what was needed But after this unprofessional messy situation I personally decided not to bank with them after this! So no, nobody told me no, I told you no ! Don't start lying and getting it confused all because it's publicly posted now . Accept one of your employees messed up and now you guys have a bitter review. Hopefully she'll do better. "Hopefully."
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September 2023 by Darlene Gomez
Very nice and staff is professional
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July 2023 by Rebecca Martinez
A member since 2004 and i have always received the best service with all my loans.
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July 2023 by Peter W.
By far the best of the 3 locations. Very personable, remembering my name and saying "say hi to your wire" it has good security doors. I always feel safe there. They have a Coin machine, my wife loves. If I have a deposit to make, I like to hold on to it, till I'm close by I to make my deposits here.
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June 2023 by Anthony Harriman
Great bank, super kind and helpful staff!
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May 2023 by Stephen Smith
All of our family are members and have been for decades! The service is friendly.
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March 2023 by Sharon A.
Cecile was very helpful and a pleasure to work with me with getting my auto loan.Refinanced. Thank You Cecile Alcantar...
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February 2023 by Gabriela M.
I purchased my lease with foothill credit union and it was the best experience. First of all Adrian was so nice and so helpful. He made the process so smooth and even helped me with the car dealer ship giving me a hard time. The rates were unbeatable. If you can bank with foothill credit union, take advantage and go to the Glendora location
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September 2022 by Rebecca -Becky Martyn
Love Foothill Federal Credit union. The employees there are amazing.
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September 2022 by Mona J.
I have been a loyal member of this credit union since I was a young girl. They are never helpful towards me when it comes to bad customer service, bullying experiences i have had from their former employees. One of them used to be a filipina manager. They can't help me, when I'm getting yelled at and cussed out by their tellers because of nothing I did. Their excuse is the teller was having a bad day. They can't help me when there's been discrepancies with deposits and withdrawals in the past. They can't help me when there's been a mistake with my IRA account from years ago which was a mistake made by their teller. They can't help me when it comes to getting my money back from handyman scammers because the check has cleared for three weeks. Even when I am paying the monthly bank fees of $5 Their attitude is always "Oh well, your loss you d*** b****** I haven't been to the other branches for years but since I was a child then, they only spoke to my parents. But the bad vibes someone else has mentioned, I can confirm that since I have experienced the same thing countless times ---- in person and over the phone. They've yelled at me to go to other branches, but since I have other errands to run and other people to see in West Covina, it would be a waste of my time, gas and mileage. They can't even do this nicely, so you don't get that bad vibes of "we don't want you here get the f*** out!" I really should have taken the time, effort and energy to complain and file to the proper government agencies but I regret I didn't. I'm a human being who is busy and tired of having to deal with the extra stress from my personal life that it's been easier to let it go. Hopefully this bad experiences of mine will help someone else. Yelp is a good start.
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August 2022 by A Symone
Just came from this bank where I was forced to wait as the only person in line while several workers stood around and chatted, ignoring me as if I wasn’t there. They seem to be only helpful to a certain kind of clientele.
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May 2022 by Harvey F.
""Worst"" banking institution in the area. Please avoid!! You can just feel the negative vibes and constant changing employees. Reflection of "poor"employee retention which passes to "us" the customer. Not a happy place to be!!!
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February 2022 by Jay C.
Went in today to make my car payment and the girl that helped me couldn't just take my payment. She had to call someone first. If I don't make a payment they'll be calling me, but even giving me crap when making a payment!!! Sorry it's a week early. Biggest eye roll ever
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February 2022 by Lisa G.
Amazing customer service at the Glebdora and Covina branch, will tell more about them
