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September 2024 by Kevin Mc
Buyer beware.
The only decent experience was the sales rep.
Recently purchased a used 2021 Rom 1500 Big Horn. Here is where you have to be careful with these guys. Their finance manger is quick to educate you on the car business. He warned us of specific scams dealerships will try to pull. We'll get back to him. Instead let's talk about the EXACT scam the sales manager pulled that the finance manager later warned against.
Behavior to make you suspicious - When you start negotiations with them (don't bother, they don't budge) they have you complete a 4 square form, very common in the industry. There should be no new information added from 4 square to contract. The sales manager returned with a warranty ON THE CONTRACT for over $4000. I am not sure about the legality of that practice, but it is super shady and should make you reconsider doing business with a place that has practices like these. I wanted the warranty anyway but the sales repenter offered.
Full Price add-ons you didn't ask for - LoJack. A $1300 option that they install on every used car we saw. It an unnecessary forced add on. Obviously they will slip in the warranty if you're not careful. I would read everything that they put in front of you three times.
Questionable practices - I have purchased my last 5 cars from the same lot. I advised them of this and that we would need another car soon. Used cars have the HIGHEST margins by far of any cars on the lot. The warranty and LoJack are HUGE margins. They would not lower the price on anything. Not the LoJack they installed. Not the warranty the sales manager added to the contract without asking. Nothing.
Terrible employee interaction - The Finance Manager. I understand dealing with the finance manger is the least pleasurable part of the buying process. I don't think he was doing it in a sexual harassment way, but by the 14-15th he called my wife gorgeous when asking her to sign, it wore out quickly.Other comments such as, "and ma' lady signs here" are simply cringeworthy. It's dated and chauvinistic to address a woman in such a way during a business interaction. The 80's are over.
7 days after the vehicle was purchased the passenger visor broke. Came right of the headliner. Does the warrant sneaky sales manager added on cover such a repair, of course not.
There are a ton of places to buy vehicles. My suggestion is easy, go anywhere else.
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August 2024 by Nicola Garretson
Great experience-very helpful and informative! I needed a little more attention than most buyers as I hadn’t purchased a new car since 2005 and Bill kindly set up the new electronics for me and explained everything. Love my Jeep Renegade.
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August 2024 by Darla Craig
We had an issue with Glendora Dodge service department in March 2024 for a recall we had our Dodge Durango. They called us and told us they finally got the part after 4 or 6 months of waiting and it was painted and ready to put on so we took it in that morning. They said it would be done by 3 that day so when no call came in we called and they said the part isn’t done and wouldn’t be ready till the next day. Needless to say we were not happy about it and my husband told them that they had a very poor service department and they should think of there customer first. Now 4 months later we called to just get our oil change done and they refused to let us come in and said to take our business elsewhere!! I think they should just get rid of there service department and people can take their vehicles to a more reliable and nicer people. They obviously do not care about the customer at all!! I promise I would not go there again and I would never refer anyone there!!
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August 2024 by Patricia Combs
I took my 2015 Chrysler in for service my engineer light came on this was back in 04/2024; when I picked up my car the service guy told me that was car was washed as a courtesy but it was not, then the oil % was still as before the 33% this was one the item to be serviced I had to have some in the service departnebt ti correct their oversight clearly no one checked. I was advised that I needed to replace my tires great I can take care of that later. 90 days later my engineer came on I tried to make appointment for line for two weeks no reply so I got it early and took it in 7:30 the service lady was telling me that they we need to keep my car for two days just to diagnosis and the reason I am unable to make an appointment online the manager is out sick and he is the one who assigned the online request to them in order to schedule the appointment. The service at Glendora/San Dimas dealer since Covid is the wrost, the old service manager was the best he provided excellent customer service and checked to make sure you understood what was completed to your car and what repairs needed in the future because of him Glendora/San Dimas was the only dealer that serviced my car. now I have to look for the excellent service at another location. what happen to customer service I know it is impossible to please everyone but good customer service should be one of your goal as a Owner/manager.
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July 2024 by myles b
Love it I get all my Jeep parts there if you don't own a Jeep you can get one there very very good fair price all decked out and ready to go for 4th of July
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May 2024 by Tyson Johnson
I can’t say enough bad things about this branch. Sales experience was horrible with Frank to start. Then, over the last year of having the Jeep I’ve had nothing but issues. On day one, when I brought the Grand Cherokee home, there was smoke coming out of the engine. I took it back to the service department and they said not to worry, it’s just the car “breaking in”. They also charged me for a glass coating service, that was not completed on the day I took my car off a lot as it should have been. They promised to call me back to set up an appointment I never heard from anybody. A couple month later I asked to get a $500 refund for the service NOT rendered, and said it wasn’t possible and that now, I would need to get my car fully detailed before they could proceed with the glass coating. The brand new Jeep has been in the shop numerous times because of issues I’ve had, but the worst part is the customer service has been absolutely horrible. Serena has zero customer service skills whatsoever and kept blaming the issues on the car not them. Even when I explained about the problems, her customer service had caused, she still refused to take any responsibility or apologize in any way shape or form. She actually got to the end of my explanation and then said “oh well I said sorry at the beginning, I don’t know what else you want”, which she definitely didn’t lol. Backtracking and lying the entire conversation. Stay away from this incompetent and irresponsible branch as there are nothing but scammers here that will try to take you for the highest price and then deliver the worst service you’ve ever had if anything does go wrong. Serena should be fired and I’m going to do everything I can to expose the numerous deficiencies in this branch.
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May 2024 by Jay Tek
I was on the phone with the manager currently at this location for availability to fix the listed recalls on my dodge Ram and he bluntly told me that the recall waitlist is three months and hung up the phone.
TERRIBLE SERVICE !!
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April 2024 by Zarah ROmero
Don’t bring your jeep here. They have the worst staff. Very rude. They have the worst customer service. Not helpful at all.
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April 2024 by Bubba Boy
I recently had an unusual experience having my 2022 Jeep Wrangler 4xe serviced at this dealership. I needed to have the steering damper replaced and a recall repaired under warranty. I brought the Jeep in at 8 AM per my appointment and everything went well. I was told the Jeep would be ready by closing at day end and they shuttled me to work. Around 3 PM I called for an update and they were still working on it. I asked if they could pick me up ASAP because I was done for the day at work even if the Jeep was not ready yet and I would just wait at the dealership. At 3:50 PM a service advisor, I think his name was David, called and told me they could not complete the repairs and that they needed to keep the Jeep overnight. I asked him if they had a loaner because I needed a car to get home and to work the next day. He said no, we don't offer loaners. I asked, then how will I get home??? He hesitated and I said it seems I have no choice, but to pick up the Jeep even though it's not ready. He said okay, I'll have the shuttle pick you up. About 20 minutes later the shuttle picked me up and I went back to the dealership. When I arrived, to my surprise, they said the Jeep was ready and all repairs were completed. I informed them I was told a little while ago that the repairs could not be completed today. The service advisor said, nope, it's done. That left me thinking whether they left something out and incomplete. Unfortunately I may not know until several days or even weeks later if anything was missed.
Five days later I received a survey from Stellantis regarding my service experience so I filled it out and voiced my concern whether the Jeep repairs were actually completed correctly given my experience. I gave the dealership a mediocre, but honest review.
About three hours later I received a call from the service manager at the dealership saying he received my survey (even though I asked NOT to be contacted in the survey). He then went on to tell me how they do not offer loaner vehicles and that only corporate does that and that is a corporate issue not the dealerships. He explained how the survey was to reflect the dealership, NOT corporate. I then explained to him I was asked in the survey if there was anything that the DEALERSHIP could have done to improve their service and I mentioned it would have been nice to receive a loaner vehicle so the dealership could complete the needed repairs and if they had washed the vehicle. He then started to explain that this survey means a lot to them and that the loaner vehicle is not their issue and he was upset that I mentioned it in the survey. I then stated that if a major repair was needed, especially under warranty, that the dealership SHOULD offer a loaner during that time if they needed more than one full day. He then said, well, that's not how we do business. I explained that it was too bad because many other dealerships, like Toyota, Audi, Acura, VW, offer loaners and even wash your vehicle and perhaps the owner of the dealership ought to think about offering that service to stay competitive. He then said that there are a lot of other dealerships around and if they were not able to meet my needs then perhaps I should look elsewhere. I agreed. Needless to say, I will not be taking my Jeep back to this dealership.
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April 2024 by jino h
These people are extremely rude. Always in a bad mood.
Do not go to this dealer.
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April 2024 by Lani Meisch
From start to finish this was the most pleasant experience in purchasing a vehicle. I had been looking for a month for my Jeep, been to several dealers and was getting frustrated. Finally I found online this Blue Gladiator, sent my information and in the morning I had a reply from Frank. I went in and was greeted as if I was family, test drove the vehicle and then started the process. The dealership is more like a calm quiet mom and pop shop where you feel comfortable and not in a shark tank. No high pressure tactics, just lots of conversation and laughs. Frank dealt with me the whole time, didn’t toss me around and made sure all my questions were answered. The whole process literally took only a couple hours because I had to leave they worked double time to get me out of there. I would recommend to anyone and everyone and my next purchase will most definitely be from Frank and his crew. Thanks a million, I’m so happy.
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March 2024 by Erick S
They refused my recal. I'm so glad my other car is a Lexus at least from Lexus I know what it feels like to be treated well .because dodge is clueless what customer service means ..
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February 2024 by GEORGE SAN NICOLAS
Well we are not satisfied with the 2021Jeep Grand Cherokee L that we are leasing overall. One issue after the other then we came across terrible service on 1 appointment from the service department. Again, the company sends you a feedback email after each service. Well, we explained how we were treated as a patron and today we called to schedule an appointment for the scheduled oil change. Then we get a call back from the SERVICE MANAGER RYAN that we have to take our business elsewhere or Puente Hills Jeep since thats where we purchased the vehicle from. Not sure why we are given the opportunity to give feedback when asked and we get back lash and refused service from it. Instead of working on the concerned issues from the feedback and making it better we get stepped on.
Unhappy Customer
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February 2024 by Ricky Marks
Came to the dealership test drove a vehicle and tried to negotiate for a deal my trade in was drastically under appraised and was never given a clear indication of what was to be my payment
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February 2024 by Jordan Malone
Great experience, great service!
