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December 2023 by Seina R.
I want to give a major shout out and kudos to the service rep Nick Contreras! He went over and beyond with his customer service. I had to get my car fixed and dealign with my insurance, I was back and forth to the dealership (getting a diagnostic, waiting on parts, and waiting on the collision center) but Nick was so patient with me every step of the way. He kept me updated and was always honest and transparent with me. Nick has a warm personality, is very friend, but also knows his stuff and will get the job done! I honestly never met a service rep like Nick in my 10+ years of dealing with a Chrysler Dodge Jeep and Ram dealership. He has set the bar for services reps and I wish all dealerships had a service rep like Nick. Keep up the good work you do Nick and just know, your hard work and great personality does not go unnoticed.
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October 2023 by Gabriela V.
I went in for an alignment at 111,000 and came back at 115,000. My tires LITERALLY had the wire coming out. Service manager was a complete DICK, clamming his mechanics didn't do anything wrong, everything is within "specs". He said if I put it on rack I bet I'll find something wrong I said do it! He gave me the run around like a bitch. He said I recommend you take your vehicle somewhere else.
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October 2023 by Jose Ambriz
I don't post at all, so believe me when I say this place is an absolute rip-off. Came in for vital repairs. The person asked me if they could order a part, which i agreed to, and then they told me i agreed to pay for the parts and labor. Which is important because their autoshop charges 198$/per hour, which makes any repairs almost 3 times higher than the average price of repair! (Which they do not tell you beforehand) Save your money, don't come here. The people were nice enough, but the business practices are trash.
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September 2023 by Larissa J.
Let me just say, WOW! I am very impressed with the turn around. They were helpful from sales rep to management. I came in at 8am they don't even open till 9am and they helped me. Have a me a better price then on the sticker and I was in and out. I have been buying dodge almost every year since 2017 and this is my favorite dealer hands down. They were friendly with my new born and patient with me while handling a work emergency. No sense of being pushy just smooth sailing and good business. I found my new dealership.
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September 2023 by Kevin S.
Always took my truck to them for regular maintenance. Thought they were honest!Just found out that my truck needs a lot of work. Transmission oil was black. Had Glendora Dodge do this last year, apparently they didn't. Money wasted. Nice that I found an honest dealership elsewhere. BE AWARE AND CHECK OVER EVERYTHING THEY SAID THEY DID.
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September 2023 by Abby Crutcher
Took my challenger in to fix the ac under warranty. It was diagnosed and fixed in 2 days! The team was helpful and polite. Great experience
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August 2023 by ALEX UTRA
1 star is to much , they deserve - 100.Worst dealer I've ever visited.Service department is horrible.Woman working in Service shouldn't be working there, and tha manager didn't want to help neither.There's another guy who is terrible at service but, I don't remember his nameDon't visit there even in an emergency, is really awful and you w'll be really disappointed.
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August 2023 by Rafael G.
This should be for Corporate. Just bought a new ram 3500 Dually and not even 5,000 miles transmission broke down. Dodge doesn't even have a fix. Don't buy dodge Ram HD they suck. Rated for 36,000+ miles and it broke down with less than 20,000 lbs combined weight. They tell me all these trucks have bad slip rings on the transmissions. They were eager to sell me the truck now I'm left out to dry. They've had my truck for over 1 1/2 months now...and lord knows how much more. I'm am looking to speak with a Lemon Law lawyer to see they I can do buy back. But as it looks, may not be possible. Will fix this and sell the POS right away. Already ordered a GMC 3500HD Denali Dually. Hope that one is better than this crap.You have been warned!If I could do zero stars I would.
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August 2023 by John S.
These guys are great! Even when it's just warranty work, they are always greeting us by name with a smile taking us home quickly with shuttle service and completing the job on time! Even our salesman sees us on the sales floor and brews a fresh pot of coffee just for us, Wow! I arrived with paperwork ready for a quick signature and my truck was running with the air conditioner on ready to go. What can I say? These guys are the best! I would give them 10 stars if I could. Thank you Glendora jeep Chrysler You guys are doing a great job and have the best team!John schleis - iAssemble Anything! iAssemble.org
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July 2023 by Kimlieng Ouk
I recently had my oil changed at Glendora Chrysler Dodge Jeep Ram Dealer Service. Unfortunately, during both the second and third oil changes, they used 5W20 oil instead of the recommended Mopar R 0W20 Full Synthetic engine oil for my 2022 Ram 1500 Ram Red.While the issue was resolved during the third oil change, using the recommended engine oil is crucial for optimal performance and longevity. Adhering to the manufacturer's guidelines is of utmost importance for a reputable service center.This complaint highlights the significance of using the correct engine oil and aims to prevent similar incidents in the future.I kindly request a thorough investigation and appropriate actions to ensure service procedures align with the manufacturer's specifications. Additionally, I suggest considering additional quality control measures.I believe in your commitment to excellent service and hope my concerns will be addressed with sincerity and professionalism.Repeated negligence may lead customers, including myself, to consider legal action to protect our rights. Promptly addressing this issue is vital to restore trust in Glendora Chrysler Dodge Jeep Ram Dealer Service.
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July 2023 by Diane F.
I wasn't going to do this review because I have "HAD" great experiences in the past with this dealership. Purchased a Dodge Charger, a Ram and referred my mother who bought a Jeep. The sales side is great, this is about the SERVICE DEPT. I purchased a MOPAR warranty (outside of the dealer) and today I took my car in to get a diagnosis of a "ticking" sound when I brake, check my AC and my electrical since only 1 of the 3 charge ports work.The girl who came out was irritable and not friendly. After I expressed the things I wanted looked at (I mean hey, might as well since I have a bumper to bumper warranty), she said it is $198 to check every item.I have taken the car over last year for something and wasn't charged! When I told her, she said she'd just get her manager. When he came outside, she was walking behind him, rolling her eyes at me and whispering behind his ear about me. I said "You can go please, I'll talk to him on my own." He was SO rude too! I started telling him I've purchased 3 vehicles here and the girl was being rude to me but before I finished, he yelled "I don't give a s*it, you can go.. We're done here!" WHAT THE ACTUAL HECK!? I spoke with Lonnie (owner) and he pretty much brushed me off as well. I get you have to pay the mechanics for a diagnostic, but I am talking about CUSTOMER SERVICE here. Never EVER going back again.... Their loss!
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July 2023 by Juan Fermin
Service Department is one of the worst I've ever experienced. Only giving one star because I can't give zero. Went in to get my 21 2500 ram boxes fixed. Dealer took months to acquire replacement parts.Dropped off the truck in the morning and was called back several hours later to pick up. Turns out parts needed to be painted. I questioned why this wasn't confirmed by service staff sooner.Long story short service advisor told me that an authorization was needed from Mopar now for the paint ...Issue remains 5 months since bringing in to CDJR originally... Won't be going back again.
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July 2023 by Brandon Barnaby
Great place, super friendly and way faster than any other dealer. It is out of my way to go there but well worth it.
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June 2023 by sol semper
Took Durango in for exhaust leak early April 2023, informed that bolt was broken in head. Agreed to pay expedited fee of $95 to have new head by May 18th, still waiting, two months with no loaner. Was told to contact Chrysler myself to expedite parts, no luck yet. Paying car payment and insurance on car at the dealer, who doesn't care, very frustrating!
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May 2023 by Leonardo Dcbv
I got a repair service for a recall. I was not charged, and they had no problem explaining to me details about the issue my car got. Great service.
