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May 2021 by Heather L.
I ordered wood flooring and also replaced all baseboards in my home. I'm very pleased with their attention to details during the floor prepping and installation processes. The top notch crew kept everything clean and tidy at the end of each day. Initially, I received a written job proposal and was provided product samples to take home. This is my second experience with Glendora Floor Store and I highly recommend them.
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February 2021 by Clint B.
Just finished a carpet install for three bedrooms. Reasonable prices, they beat Depots price. Scheduling was easy and communication was great. I would use them again.
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September 2020 by Bhumi R.
Wanted some new carpet installed in our bedrooms. Got a few quotes from various companies and chose to go with Glendora Floor store. They knew the product and job the best. They put me at ease. Jerry did a fantastic job of communication (even after hours which is greatly appreciated). They worked with our schedule and installed on a Friday and Saturday. They were respectful of my home, and Jose and Bryan did a great job. There were a few minor details I noticed after they left. It's just me being detail oriented, don't think anyone else would have noticed but I was just being particular. Spoke with Mike and he had Jose come back within a few days to get it taken care of. That is greatly appreciated. Only downfall is, they moved out of their show room in Glendora into a warehouse in Glendora. Not the most ideal situation, but they are making the best of it. So hopefully they will be able to move into a proper show room soon.
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July 2020 by Kathleen Avila
This company took advantage of my 78 year old mother. She wanted to go with a small local company close to home. Delays after delays, they finally came to do the job of laying LVT. The quality of the workmanship was horrible! Her home is on a cement slab that obviously was not prepared correctly. You can see and feel bumps all over the floor making the surface uneven. She is still trying to remove the glue they used to adhere the LVT down. Two years later, it is starting to raise at many of the seams! Beware of this company!!
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July 2020 by Kathy A.
This company took advantage of my 78 year old mother. She wanted to go with a small local company close to home. Delays after delays, they finally came to do the job of laying LVT. The quality of the workmanship was horrible! Her home is on a cement slab that obviously was not prepared correctly. You can see and feel bumps all over the floor making the surface uneven. She is still trying to remove the glue they used to adhere the LVT down. Two years later, it is starting to raise at many of the seams! This is not a highly trafficked home. Beware of this company!!
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February 2020 by Lois S.
I have been a customer of Glendora Floor Store for many years. I thought it was long overdue that I recommend them on several different aspects of their business. They know their products and how to install them. Their customer service is excellent every time. And they are the cleanest workmen that I've ever had in my home or business. They are prompt, respectful of their surroundings, and do what they say they are going to do when they are going to do it. I recently had some carpet taken out of 3 rooms and replaced with red oak hardwoods, which I have in pretty much the rest of the house. They were able to match the stain color to what was already there--it's remarkable! I had the carpet replaced in the family room, and Jerry knew of one that was perfect for my needs. It has a moisture barrier so no liquid can get down to the padding. This is great for my 2 dogs and grandchildren. The tile they laid in my home office matches the height of the hardwood so there is a seamless transition from room to room. I was extremely happy with the price, too. Glendora Floor Store has also done work at my business and I am completely satisfied with the work and the price. They worked with us on installation times so that there would be minimum disruption to our business. I recommend Glendora Floor Store highly!
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July 2019 by Cameron D.
Very nice and knowledgeable folks who did an excellent job at a super competitive price. Definitely recommend!
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April 2019 by Barry B.
I have to agree with the negative reviews below regarding poor customer service and lack of interest in smaller jobs. I believe the owner is a neighbor of mine as I see his truck parked all the time near my home. Like others, I thought I'd give small, local business a shot, since no one else seems interested in small jobs. When I entered the store, the salesman was busy with someone else. That's cool. But no greeting, or hello or we'll be right with you. I stood and waited. And waited. I could overhear the conversation. It was with a customer but not job related, just chit chat. I waited some more. Finally, I was able to ask the salesman if they do small jobs (just a bathroom). And he said yes. I had a sketch and the measurements with me and was planning to look at samples. But the salesman said he wanted to come look at the house. We set up a day and time. Someone called from the store, canceled the appointment and said they'd reschedule. I never heard from them again. I have to assume they don't want small jobs or neighbor referrals. Business must be good already.
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February 2019 by Kellie R.
Awesome selection! Great service! We chose a hard surface and carpet for our craft room and basement. It looks amazing. So impressed!
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November 2018 by Scott P.
Amazing customer service is on full display in Glendora village at Glendora Floor Store. Everyone is polite, helpful, and most importantly, interested in getting you what will work best for you. We needed custom sized rugs and couldn't find any that didn't require a loan and/or our first born. We found a carpet that my wife loved and Jerry had it cut to our exact dimensions, backed so it wouldn't damage our flooring, and edged beautifully, all at an extremely reasonable price. When we need flooring replaced in the future, they'll be getting our business without question.
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October 2018 by Jacquie Dancsecs
These people are amazing! They are so fast and leave your home better then when they arrived. They do the extra step to make sure details are not missed. IAN WAS EXTRA AMAZING! He made sure what he promised was delivered. His team says a lot about him and the store. They were so pleasant! Thank you Glendora floor store and Ian!
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April 2018 by PJ B.
Glendora Floor Store installed this gorgeous flooring (see photo) in my 112 year old home. These old homes have many issues with the settling that happens over the years and my house was no exception. Mark came out and looked at the situation and assured me that they could handle it. The floor had to be level by as much as 3/4" in some areas. I couldn't be happier with the way it looks and feels. This is a very service-oriented company and they will take good care of you, your home and your floors. I highly recommend them to you.
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November 2017 by Gianella S.
Worst experience I've had! I went into this store to ask for a quote to change my flooring and talked to Bryan, he was helpful at he store and I asked him to send me a quote. I emailed him all the necessary information and didn't get an answer back. I left a message and later called and spoke to someone who said they'd let Bryan know but I NEVER got the quote. The worse customer service ever. If you're not interested in my business, just be honest and let me know know directly. Don't have me wait with no response. I would NOT recommend this place to anyone!! It even irks me to walk by that place.
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August 2017 by Carol B.
We have had our wood tile floor for a while now and absolutely love it! Jerry, Mark and crew were awesome to work with. They did what they promised, on time, and kept everything really clean, not to mention being super affordable. Would highly recommend this company!
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May 2016 by S S.
I had shopped for my new laminate flooring from pillar to post and even on the internet. In frustration, I asked a friend who installed a laminate floor I love years ago. She said she got it from Glendora Floor Store. My response? "I could never afford Glendora Floor Store." Well, I was WRONG! I got high end laminate, professionally laid on top of the line pad throughout my condo and it looks and feels amazing. It was a lot of money, but about the same price per square foot quoted by other places for lower quality materials. They also painted and installed 4" molding for little more than I would have paid for the molding. I dealt with Brian, Terri, Craig and Jerry over months as I chose it (my fault, not theirs). Juan and Geronimo worked in my home for 5 days. I have told anyone who will listen to me to give Glendora Floor Store a try.
