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September 2022 by Karen Ann K.
My review doesn't reflect the Glendora branch which has very nice helpful people, but is about a First Citizens Bank policy. When One West Bank changed to First Citizens Bank, I was no longer able to deposit my once a month pay check as the limit is $5,000 for a mobile deposit. This is a big inconvenience, having to physically go into the bank when (using gas, and time). I will probably change to a bank where this is not a problem. One West had no problem with mobile deposits exceeding $5,000.
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October 2021 by Camille Cimino
My One West branch is in Pasadena, which I love! For some reason whenever I do banking at this Glendora branch there are always problems. From signing wrong paper work, to them rejecting a check that THEY didn't see the 50/00 for $0.50 and sent it back and it created huge hassle. I will go back to Pasadena every time if I need something dome Right. Mary Anne is the worst.
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July 2020 by Robert G.
I just came here for a quick question about my boat registration issues and they were really nice about it even when they couldn't help they were so kind kind and even got a number for me. The place is really nice and super clean. I would consider banking here if I had any money.
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May 2020 by Anita Senteno
Fast and nice
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March 2020 by Andrew M.
Nothing but problems with one West Bank in general. From not answering the phone, to delaying money transfers nothing has been easy. I will be closing all accounts I have with them and moving elsewhere.
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September 2019 by Jeremy J.
The service is great & one of the Bankers who worked there to help me open my account her name is Sonia Robanus I appreciate her also her co workers too they all welcome me
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March 2019 by Bobbi W.
I disagree with the negative comments. We have have been long standing customers with One West. I would refuse to switch to another bank. I LOVE the customer service. It's always a smile and a greeting by name. I don't want to feel like just a bank account number every time I walk into a bank. And that's why I bank at the Glendora Branch ( formerly Covina Branch). Israel, Irene, and Sonia are the best!!
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March 2019 by Brenda A.
If you want a great banking experience I highly recommend this bank. The people are very helpful, always friendly, and can meet all your customer needs. I have banked with other banks but this bank has beat them all.
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March 2019 by Diane R.
This bank is one of the best. All the employees are friendly and helpful every day I come in. Irene, Israel and Sonia are my personal favorite. Each of them are always dressed professional and very knowledgeable about any banking needs. Great job!
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February 2019 by Marie V.
I Love the Customer Service at this location. Everyone is soo friendly and welcoming. Great service all around. They are very helpful and get you in and out in a timely manner.
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December 2018 by Znarf O.
Slow in processing checks by the time you need the money you still don't have the money available coz they are still processing the check.
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November 2018 by Mark T.
This bank is worthless...it is the epitome of customer-no-service! They do not care about their fellow human in need! I was denied from changing a SMALL amount of change into bills because I did not have an account with this worthless bank! I only went in because the gas station would not take my change! Holy cow...it is MONEY regardless of the form! I will let every human I know to beware of this worthless customer-no-service joint! And Yelp is worthless for deleting my previous reviews!
