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January 2024 by Maoyou Liu
On Monday Jan 15, I went to this place because I cough a lot. After a test, doctor told me I got Covid. I asked if there is any medicine for it? She said “No!”., and just let me go without any medicine. I called my daughter about it and my daughter told me that there’s a medicine “Paxlovid “ . So, I went back to the front office and asked if I can talk to the doctor for “Paxlovid “. The lady at front office checked my record and told me that I was not qualified even didn’t let me have a chance to talk to the doctor. I am 69 years old, have high blood pressure etc. Not qualified? I got high fever that night and suffered lot. Luckily my regular doctor called me following day and prescribed the medicine “Paxlovid “ immediately. My question is there is a medicine “Paxlovid “, and why the doctor said no? Does the front desk has such power to judge if patient is qualified for the medicine? What’s functioning of this urgent care that does not care? Why we need to go there for care? I don’t know why Optum has such an urgent care there?!
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January 2024 by Helen CG
Went in for severe cough. All the Dr did was check my chest. No ear or throat check. I told him my right lymph node seemed swollen only then did he check my neck then said it was just my muscles. Today I wake up with a muffled right ear and ringing. NO xray to chest to check if I have pneumonia or test for RV, covid or the flu.Now I have to go back and pay again to get rechecked. Joke! Absolute joke!
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November 2023 by Julianna Jakini
Always a great experience at Optum Glendora. I usually dread going to urgent care but in Glendora, it’s fast and easy. My last visit was made enjoyable because of Nurse Wena, Nurse Paulina and Dr. Tubilleja. Such wonderful care takers and I appreciate all of their hard work. Thank you Optum Glendora!
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November 2023 by Jacqueline Flores
Had a great experience. Everyone from the front desk to my visit with Dr Ayyad was great. Everyone was very helpful and comforting. Wait time wasn’t very long. Facility very clean.
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October 2023 by Scott Harrison
Normally this place if fantastic, but on my last visit, the guard out front was EXTREMELY rude to me. Maybe it's time to find a new urgent care.
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August 2023 by Patrick Kalout
I had to stop at this urgent care because my “primary care” didn’t care about prescribing a temporary refill of my blood pressure medication. I was admitted in no time. The nurse (Paulina Ma Cristina) took care of my vitals immediately and Dr. Vermeluen conducted a thorough assessment of my symptoms. He prescribed my medication and I was picking my refill at my regular pharmacy in an hour. Thank you for taking care of people in the way you do.
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August 2023 by Carl
Wow! Came in with trouble breathing and wheezing from bad allergies and after consultation, breathing treatment, and chest X-rays I was in and out in about 2 hours feeling better and with a couple prescriptions called in to my pharmacy. Everyone was very friendly, helpful and professional. I’ll definitely go back here again if I need urgent care in the future. Thanks OPTUM!!
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August 2023 by Maria Solis
Staff was friendly and helpful.Nurse Alba Flores gave suggestions for home care and was patient with my grandson.
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August 2023 by Mirna M.
I've been happy with Optum's quick responses and care. I've been with them for a year and I have been called by cheerful and caring individuals after my appointments and now I had a procedure in the Dermatology department and I have been well cared for. I am impressed!!!
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August 2023 by Eva L.
The reception staff was fine, but as I walked back to my room with the nurse, the other nurses shouted "take your time" the doctor was writing notes on the counter and nurse tells me doc only has one other patient ahead of me.. no one else in the waiting room. When the doc finally came in, he asked me all the normal questions and forgot his stethoscope and said he'd be back with it after (which he never came back with), he told me to rest??? Nothing I was saying was alarming to him, given I was having fevers for 2 days and chills that I couldn't control!! So I requested blood work. The nurse came in to draw blood, she started unwrapping the needle without gloves, cleaned the area without gloves and only put them on when she was going to put the need in. Her and the doc said they would call me back within 2-3 hrs, not until I called back after 7 hrs, they told me the doctor would call me to go over results by that time I got a prescription of antibiotics which was too late to get filled so had to endure another horrific night of fever and chills.. I can't believe we have to put up with this careless treatment.. how do escalate this? Is this why no one comes here?
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July 2023 by Kelly Williams
Wow!! This place is amazing. Walked in with a fractured big toe and an hour later I was on my way home with xrays done. Very grateful for the friendly atmosphere too. I will come again!
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June 2023 by Sue A.
If you are needing urgent care, this is the place to go! In comparison to other urgent care facilities in the area this one is very organized, structured and efficient! I have two kids 4 and 1 and am often there for the usually stuff, (fevers, colds, ear infections, etc) for these kids and every single time I have experienced a super patient, knowledgable, kind and relatable dr. The staff is also a very nice as well! Give them the circumstances that I am in with the kids being sick, it's definitely a great place to be to get care. I highly recommend if u need it!
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June 2023 by Christy Neria
Dr. T was amazing! She was so thorough and took time to help me. The entire staff was also very supportive and friendly.
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June 2023 by Peter Z.
The best urgent care that I've been to. Hands down. Efficient and well run from the moment you approach the door. I've seen some 1-star reviews. And I get it. People come to urgent care when they're feeling terrible. So the natural thing to do is feel upset. But I've been here numerous times and consistently receive caring and speedy check-in, quality triage, and excellent physicians and physician assistants. Last time I had an issue I went to my local ER because I thought they'd have a better ability to run tests. But they ran unnecessary and ineffective tests and the experience was just horrible. Unless I have a bone sticking out of me, I will always go to this urgent care facility first from now on. None better.
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June 2023 by Monica Rojas
The staff nurses, front desk and Dr Teclich were really nice , compassionate and caring.The wait time was short :)
