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November 2023 by Alexa Leones
This is a hard post for me as I have had nothing but 5 star service from the moment I stepped into their office! In the beginning, I was terrified to do my taxes alone! My ex was continually claiming our children all while having no contact, and Promanance fought for me. I would tell friends and family how this womenrun company, empowered me and gave me the confidence and financial advice to become the head of my household.I recently tried to make an appointment only to learn that the prices have doubled. While they are worth every penny there is just no way a single mom of many can afford this price hike! Feeling deflated.
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September 2023 by Kayla Campa
Always a great experience with the entire team.
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April 2023 by Katia Segovia
Amazing!!
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April 2023 by Allan Segovia
Great people that made me feel at home from the moment I walked in!
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April 2023 by Kat
Amazing!!
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February 2023 by Lucila Perez-Cerritos
My husband Rafael and I met with Sugey in June and we let her know that I was leaving the teaching profession to join him full time in his small business. I was very nervous and anxious at the time, and she gave me great resources to read and assured us that she would be able to assist and guide us in this journey. I was so happy and hopeful to have found a business and a person who would really help us grow. My husband and I would have appreciated a pricing plan at that point so that we could have made a decision for our business' financial needs.I met with her for a second consultation last week and I was ready for her to guide me even further with our tax preparation/ bookkeeping. I expressed how overwhelmed and lost I am in all of this; and she indeed gave me steps to move forward to prepare to file our taxes, but at no point in time did she offer any type of packages or pricing. She did not let me know about the additional deadlines and forms that I needed to fill out. Even when I called last week for guidance in obtaining the 1099's, I was not offered any type of service. I was only referred to Staples office store and a non-existent CD that did not come in the tax forms. When I called for assistance today, the receptionist informed me that Sugey would not be available because she would be out of town. (During tax season!?!?!) I asked for someone else to assist me, and was informed that only Sugey would be able to. After a call back, I was informed that Prominence office would be able to assist me for an additional $170.00 after the $350.00 that I had already paid last week, plus the $150 we had paid in June to have a conversation. When I inquired about becoming a customer, the receptionist informed me that it would NINE HUNDRED FORTY NINE DOLLARS $949 A MONTH to become an "Elite Customer" and there were no a la carte services being offered. We're a small business, barely completing our first year of operation.I understand that the Prominence Wealth Management is a business, and need to charge for services, but I am also truly disheartened by all of this. This is not the partnership I would have hoped for in their business. Perhaps our business is not large enough for them to care about. I can only speculate at this point. Do yourself a favor and find a book keeping/accountant who truly cares about helping out small businesses because Sugey has grown too big to care about the little guy.
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February 2023 by Jasmine P.
I would definitely recommend this business and anyone that leaves a bad review clearly has never worked with other tax and financial service providers. Sugey goes OVER AND BEYOND for her clients. I needed assistance with some documents for a refi and they were due to close that day and Sugey dropped everything to get those documents to me and then wasn't even going to charge me. She does so many little things to help my business be successful. For taxes, book keeping or other business needs I would ignore any negative reviews and go to Prominence. You get personal unrushed time with her and as an added bonus her support staff is great.
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January 2023 by Lucila P.
My husband Rafael and I met with Sugey in June and we let her know that I was leaving the teaching profession to join him full time in his small business. I was very nervous and anxious at the time, and she gave me great resources to read and assured us that she would be able to assist and guide us in this journey. I was so happy and hopeful to have found a business and a person who would really help us grow. My husband and I would have appreciated a pricing plan at that point so that we could have made a decision for our business' financial needs. I met with her for a second consultation last week and I was ready for her to guide me even further with our tax preparation/ bookkeeping. I expressed how overwhelmed and lost in all of this; and she indeed gave me steps to move forward to prepare to file our taxes, but at no point in time did she offer any type of packages or pricing. She did not let me know about the additional deadlines and forms that I needed to fill out. Even when I called last week for guidance in obtaining the 1099's, I was not offered any type of service. I was only referred to Staples office store and a non-existent CD that did not come in the tax forms. When I called for assistance today, the receptionist informed me that Sugey would not be available because she would be out of town. (During tax season!?!?!) I asked for someone else to assist me, and was informed that only Sugey would be able to. After a call back, I was informed that Prominence office would be able to assist me for an additional $170.00 after the $350.00 that I had already paid last week, plus the $150 we had paid in June to have a conversation. When I inquired about becoming a customer, the receptionist informed me that it would NINE HUNDRED FORTY NINE DOLLARS $949 A MONTH to become an "Elite Customer" and there were no a la carte services being offered. We're a small business, barely completing our first year of operation. I understand that the Prominence Wealth Management is a business, and need to charge for services, but I am also truly disheartened by all of this. This is not the partnership I would have hoped for in their business. Perhaps our business is not large enough for them to care about. I can only speculate at this point. Do yourself a favor and find a book keeping/accountant who truly cares about helping out small businesses because Sugey has grown too big to care about the little guy.
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December 2022 by Emily Lee
They made major mistakes with our returns. When we tried to ask questions, they refused to return our emails or calls. We had to pay thousands of dollars to fix their mistakes. They don’t know how to do taxes! Save your money and go elsewhere.
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September 2022 by Brian Baltazar
Great service! Very knowledgeable and friendly staff.
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August 2022 by Rick M.
I am happy with the advice, strategy and wise council I receive from the team at Prominence. They truly care to provide the best experience possible. Anybody can file your taxes, but it's the advice and guidance I receive that makes them unique and why I refer so many people to them. You are way more than a tax form to them......It's personal.
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April 2022 by Tracey Y.
Horrible business service!! First reached out to them back in January to see if they would be able to do an estate tax return. Had an in person meeting with Sugey on March 4, and dropped off necessary documents only to find out a month later when taxes are due literally a week later asking us to go elsewhere. She completely wasted my time.
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April 2022 by Charie Hernandez
Sugey is awesome, she is so knowledgeable and really listens and cares about what’s in your best interest for your business and well being. Her office is pretty too! I finally feel like I’ve found someone to build a relationship with to take my business to the next level. Thank you!!
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April 2022 by Victor Cerda
they do the most so u can get the most
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March 2022 by Chelsea R.
By far the best place to have your taxes done! Appointment scheduling online or phone couldn't be easier! Staff is amazing, they get you in and out without making you feel rushed. The entire office makes you feel at home. Excellent customer service! Couldn't have made a better choice to switch to prominence business & wealth management! Thank you for making the headache of doing taxes so easy!
