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March 2024 by Enrique G.
Ruben helped out and had great customer service very patient with questions. Will be going back to buy a new phone!
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February 2024 by Danny
Slow service, they pretty much ignore you while helping other customers.If you got an hour to kill be my guest because you'll still be waiting for help.They'll deadass stay messing around with people's new phones waiting for updates and setups instead of helping the next person while they wait for updates.
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January 2024 by savannah Figueroa
Terrible, I went to trade in my phone to get a new one. Ended up having to return it cause it wasn’t working, they didn’t give me my old phone back and didn’t pay me my full amount of money back. I’ve been calling for some time now and I haven’t gotten any answers or a refund. I will not ever shop at a T-Mobile again. They are just looking out for sales and commission! Don’t trust the employees at this location
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January 2024 by Josefina Mulhern
Some workers looked tired like they didn't want to be at work we made a payment for our cellphone service we want to see workers who are happy to help and happy to be there customer service is not that hard to do it's just being nice and polite to customers and have the customer feel like this store has very good customer service
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January 2024 by Richard VanKorlaar
Paid my bill fast and helpful in and out quickly nice
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January 2024 by Rachel Lugo
Customer service stellar. Wish I could say the same of virtual/phone personnel who have consistently been dishonest and deceptive.DO NOT RECOMMEND LAVERN/SAN DIMAS LOCATION. They allegedly called to see if my "replacement" phone was in stock and sent me on a wild goose chase. Redemption only found because of cordial and exemar staff at Rte 66 & Grand. Thank you Vanessa!
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December 2023 by Jay M.
Jessica at this store took care of everything. Sold me a phone, transferred everything from my old phone to it, and moved my phone number from my previous service. Professional, courteous.
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November 2023 by Martha S.
RUDE & useless!!!! The guy helping had a black eye and based on his attitude, I know why. There was no customers in store, I walked in there were like 8 workers and no one said anything, finally someone said "welcomeeeee" all annoyed. Like what else were you doing? I said I needed a new phone and they were just unhelpful and all my questions he said he didn't know or straight no... whoever runs this place needs to either train their employees on proper treatment of customers or fire and re hire bc they ALL sucked.
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November 2023 by Edwing Gonzalez
Ruben and David were amazing they really exceeded my expectations with there customer service skills thanks again for making the transaction easy and friendly would recommend
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September 2023 by Jonathan Rubio
These workers are lazy including the manager even on a slow day. I worked for T-Mobile and could see they were being lazy right away… they denied services they were able to perform and just told me to call customer care.
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September 2023 by Helen Smolinski
Roommate need a phone . They were very helpful and nice
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July 2023 by jorge pech
Terrible customer service, very careless and not friendly.
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July 2023 by Georgianna Destiny
I came in today with a problem that customer care could not help me with. After spending hours on the phone with T-Mobile customer care I was feeling hopeless. I called this location and Felipe said to come in and he would help me. I was there for no more than 15min and was able to get access to my phone and resolve my problem. He went above and beyond to ensure I could get access to my phone. Thank you so much Felipe!
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July 2023 by LaKesha J.
Anthony Rivera is the bomb.com. He always goes above and beyond when it comes to helping the customer. His professionalism and willingness to want to help speaks volumes to his character in customer service. I bypass several other T-Mobile stores to come to this T-Mobile location. If I could give him more than stars I would.
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March 2023 by Carla Puig
Try another T Mobile Store nearby and don’t come to this one. Terrible customer service. Two times I’ve tried to get help switching phones and their customer service is just terrible (different people for each time). All other stores I’ve gone are great, but this one avoid. 0 stars if I could.
