Towing in Glendora, CA

“I needed a jump start on a company vehicle. At first Mario said he would be there in 40 minutes or less, but he was there and had the problem fixed in less than 20 minutes! I would definitely call him again.”

“Do your research for dealership comparison on parts and servicing. You should find their pricing is notably competitive. Certified Auto has been in business Forty-three years. Be mindful their prices could include additional fees. I paid two separate fees in addition to labor. One was a Core Fee. I was told by Ken it pertained to part disposal. Gene (the owner) explained further about the Core Fee. He stated it was a credit, the part provider normally refunds the auto shop. If the auto shop returns the old part to them. Gene explained, returned old parts could be used to rebuild the same/similar parts. I was not offered a starter rebuild. But, because I requested the replaced part. I incurred a Core Fee ($36). There is also a Hazard Fee on oil change/servicing. Valerie was extremely welcoming and helpful with questions. She explained their Hazard Fee is for clean-up and cloths, etc. as applied to oil change/servicing. Aside from those additional fees charged. I had been referred by AAA. The discount (I was told by Gene) is a $50 maximum. So, if the total of your service is $500 or over. Then you automatically receive the $50 credit. I received the fifty dollar AAA maximum credit They provided free shuttle and car wash. They have a small well maintained waiting area. Certified Automotive offers a three year warranty with specified mileage criteria. I would have given them five stars. But, the additional fees were a new experience.”

“They did an excellent job on my car’s body work. I am very impressed with their professionalism and quality of work, thank you for making this experience pleasant ??”

“I cannot express enough gratitude for the incredible service we received from Jan’s Towing Company, specifically from our tow truck operator, Eddie. From the moment Eddie arrived, he was nothing short of phenomenal. His kindness, friendliness, and positive energy were a beacon of light during a stressful time.We found ourselves in a difficult situation when my elderly father was discovered slumped over on the side of the road, in need of assistance to tow his vehicle back to Los Angeles. Eddie not only handled the towing with efficiency and care but also did so with a smile that reassured us throughout the process. His empathy and best wishes truly made a difference in our day.Eddie is an exemplary representation of what excellent customer service looks like and is undoubtedly an asset to Jan’s Towing Company. It’s rare to encounter someone who performs their job with such grace and understanding. Thanks to Eddie, what could have been an overwhelming experience turned into a reminder of the goodness in people.I highly recommend Jan’s Towing Company to anyone in need of towing services. Their commitment to not just meeting but exceeding customer expectations is evident in the way they conduct their business. Eddie, thank you for not just towing a vehicle, but for lifting our spirits and ensuring our safety. Your exceptional service will not be forgotten!”