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January 2021 by Nathaniel Sterling
ABSOLUTELY HORRIBLE BANK!!! Stay away from American River Bank like your life depends on it!!! They non-stop harass for no reason customers like me who fully pay their mortgage on time each month. Why? Because they want to fabricate a "default" so they can unfairly raise interest rates on my mortgage. And you cannot escape to another lender because they have very high and unfair prepayment penalties so you are stuck.
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December 2020 by John S.
ABSOLUTELY HORRIBLE BANK!!! Stay away from American River Bank like your life depends on it!!! I would give ZERO stars but they don't allow it. They non-stop harass for no reason customers like me who fully pay their mortgage on time each month. Why? Because they want to fabricate a "default" so they can unfairly raise interest rates on my mortgage. And you cannot escape to another lender because they have very high and unfair prepayment penalties so you are stuck.
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March 2020 by William Burns
It is sad that I have to leave a negative review for this bank. However, time after time it continues to go south. I have been locked out of my account for no reason, with no Waring. The ATM doesn't accept cash, the bank intentionally limits my spending (on a business acct) to such a low amount it hampers my ability to efficiently do business. I have been completely frustrated with this bank's lack of ability to simply do it's job without putting more work on My Plate. It's sad because the people are nice... I really enjoy every person who works at that bank. But the system is invasive, laborious and prevents ease-of-use. When we informed the bank next door that we had an account here, the teller literally said us "Oh! Well give it some time and you will be over here soon enough. We get all their customers eventually"... now I see why that teller was so confident, because this is a continuous problem.
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March 2020 by Jacquelyn Burns
Unable to connect for weeks. Not only were they offline for a couple weeks due to website upgrades but now American River Bank is still unable to connect to our Quickbooks account. We have been unable to pay payroll taxes, invoices are not being met not to mention simple reconciliations. They don't even know when they'll be back up. They've been telling me the same thing every day for over a week. Meanwhile our local family business is suffering.
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October 2019 by Carmen Beatty
Feels like a small hometown bank. Friendly, helpful and the wait time is minimal if at all. Great bank!
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January 2017 by daciana magda
Awesome bank, it's a small local bank and the customer service is 10+. Very happy with their service, make me feel special every time I step in the bank.
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July 2016 by Katherine Kilpatrick
Awesome bank with GOOD CUSTOMER SERVICE. They know your name and take care of business with efficiency and courtesy. A good local business to take care of all your banking needs.
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August 2015 by Ron Adams
I feel like I am their favorite client every time I go in there.
