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February 2024 by Cherry Cardona
It's totally impossible to communicate with a bank officer via phone, all the options on the answering machine sends you to the website, direct phone numbers don't go through, it's a frustrating experience, emails are not answered. Goleta branch is driving customers to their competitors.
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December 2023 by Sharpy Axcell
The tellers are rude and unprofessional. Manager the same. I had a fraud on my debit card and the staff were not nice or helpful.I had to drive to another branch to fix the fraud issuesI highly recommend not using this branch
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September 2023 by 강기서
The best Chase branch in the USA. I made an appointment online and when I arrived, the branch manager kindly showed me where to wait. I was able to open an account on time as per my reservation. I opened my account through Sean. He is the coolest, most laid-back, and gentle person I've met since coming to the USA.
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September 2023 by Mike G.
ATMs are non-functional more than half the times I try to use them. It has been this way for months.
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May 2023 by Isabella Cortez
absolutely negligent manager who let a belligerent customer stay in the store and did nothing about it, even while disturbing the tellers and customers - ridiculous business practice to let someone saying every slur in the dictionary stay in the building, would rate lower if I could
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November 2022 by Xing Lijiao Han
Open my personal account 6 years ago and still using it.
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November 2022 by oscar alvarenga
It’s supposed to be a bank, but whenever I go, and ask for change, they never have it.
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July 2022 by Morris Vatelty
Not sure if it is the government, but it Seems like chase just bringing more and more restrictions. Soon it will be impossible to work with them. Too bad since they are really have the best customers service.
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June 2022 by Megan Robbins
Jennefer was amazing to work with! She was so helpful and kind and would highly recommend her to anyone!
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May 2022 by Adam Dunn
Branch Manager Charisse was fantastic helping us (Elyse B.) out of a misunderstanding with the bank
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March 2022 by Daniel K.
Visited this branch and had an amazing experience!!! Everyone was really friendly and helpful. They were busy and booked for the day but Jenn found a way to squeeze me in and get my business checking account set up. She was helpful, organized, and very knowledgeable about the different products and services. Thank you Jenn!!!
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March 2022 by Worm Execute
What an absolute nightmare. WORST CUSTOMER SERVICE EVER! I wish I could give them negative stars and have the public vote to kick these frauds out of town.
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March 2022 by Bianca B.
Walked up and the teller was eating a brownie .guess I was a bother ... I wanted to cash a check it was a 10 dollar fee and I said that's a lot is that a new fee ... he said no it's not a lot ! The other teller chimes in said no it's been like this super rude and condescending. He then refused to cash it . The lead came over and was so rude ... not only did she scare me but I was shocked I couldn't tell with her eyebrows if she was surprised or mad ! The old hag can over and refuse to cash it due to me not banking there . This is one of many reason I don't bank here !! They really need some new policy's In place .
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September 2021 by Sue Algaze
My partner banks here so I opened a personal account and recently a business account as I’m starting a new company. The people here are very friendly and nice however the parking lot is a mess and they put the wrong mailing address on my new business account. My statements are now coming to the house instead of my business which is rather annoying! I called them to try to change the address but the phone at the branch will not ring and so I may have to go in person to change the mailing address.
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September 2021 by Abhay Kumar Nayak
Poor customer service.
