-
February 2024 by Hamed Dadgour
Laura was super helpful in resolving the issue I had with my account. She took the time to help me. I really appreciate what she did.
-
October 2021 by L
Staff was very rude and apparently they just don't want to help. I got misinformation from them and they were not willing to correct it when I pointed it out.
-
October 2021 by Max
Staff was very rude and apparently they just don't want to help. I got misinformation from them and they were not willing to correct it when I pointed it out.
-
December 2019 by Irene C.
I had a great experience at this branch previously, which is why I am giving them 2 stars. I had an issue with Card Benefit Services and Ray was a tremendous help to me (I believe he is a manager at the branch downtown). Everyone else there was very pleasant and welcoming as well. However, I came in today to try to speak with a banker about an issue (around 2 PM). The female employee near the entrance was extremely abrupt and told me that the banker was busy because he had appointments. I asked about the wait and I was informed that it was an hour. I was originally planning to wait and come back but decided not to because of her dismissive attitude--I did not feel like a valued customer or even a customer at all. I have NEVER had an issue with the quality of Chase's service before this, whether online via email or phone call or in person at a local branch. As a Chase Sapphire Reserve member, I expected a minimum of basic courtesy from the employees there, which I did not receive. I will not be returning to this branch and plan to go to the branch downtown if I need to speak to someone in person in the future.
-
May 2019 by Abbey F.
Super friendly bankers. They always say every time I walk in. I like that the ATM's can be accessed with your Apple phone now. And you can get 5's and 20's from this location. I don't believe all locations have this option. It's within walking distance of my office which makes it the most convenient branch in my day to day. I've mostly used the ATM's. Haven't had to work with the bankers much. I want to keep it that way!!
-
January 2019 by GrammarGnostic Anon
Employees are very rude and unwilling to answer questions or help. I have had about a dozen bad experiences here where the employees didn't know what they were doing. I have been given misinformation on numerous occasions there. Just go to another chase.
-
October 2018 by Behr P.
Nightmare created by the cheerful yet incompetent banker. Opened a business checking account, giving all my information as asked by the banker. I couldn't see his screen or what he was typing in. He submitted the application for both checking account and business credit card, then printed up the documents for me to sign when I noticed his errors. He then said he would fix it and submit again. I got my debit card a week later in the mail, still with the errors. Seriously? That's like ordering a Coke, getting a Sprite, pointing out that you ordered a Coke and your server says "omg, I'm so sorry, I'll fix that.", then brings you another Sprite. My credit card application was declined because the erroneous information did not match the IRS' data. After spending over 10 hours on the phone with 8-9 different Chase customer reps, 3 different IRS agents and driving to the bank in person (told that they could fix it if I did so, but they didn't), I was finally told that because the banker put the info in wrong, the only way I could get approved now would be if I had a document from the IRS with incorrect information on it. They made a mistake and now I'm hosed. You take your kid to school and tell the enrollment person her name is "Angela Marks", but they write it down as "Pamela Parks". You tell them that's wrong and her name is Angela Marks and they say they'll fix it. You go to pick up your daughter but they won't let you have her, since your kid's name is "Angela Marks" and all they have is a "Pamela Parks". They tell you the only way they will give you the child is if you provide a birth certificate that says "Pamela Parks" on it. Because the banker botched the application with his typos (even after being caught and corrected by me), I will be unable to take advantage of the $500 cash back offer as I had planned to make a $3,000 purchase two days ago. Now, I will put it on another card and miss that opportunity. Not to mention the stress and wasted time driving around and on phone calls. Avoid at all costs. Really nice and friendly, though. UPDATE: The banker kept working at the issue and finally fixed part of it, so I'm adding another star. But all in all not a smooth or stress free processs. Took from 10/9-10/25 to get it all relatively ok.
-
September 2018 by Frank Barten
Very helpful and friendly service. Opening a checking account was very easy and the banker explained everything.
-
August 2018 by Alma S.
I read some of the reviews and was hesitant to come here but I was near this bank. I asked to cash two checks and the teller seemed to have an issue with one of them so she called someone else for help. When I asked what the problem was they both just ignored me. They resolved the problem and gave me my cash so I asked for a receipt and I was told I couldn't get one. I asked why and I as told because they don't give receipts for cashing checks. I thought it was strange and asked if she was sure (I've gotten receipts for cashing checks before). So I asked if I could have a copy of the checks for my records. She rolls her eyes and makes my copy. Fast forward and I am able to get a receipt/statement through Chase online banking. The receipt said the tellers name was Ashley. So Ashley lied to me, not cool Ashley. I gave it three stars because on my way out I had a conversation with the banker and he was super sweet, happy to help, and professional.
-
August 2017 by Kara T.
Got kind help but slightly misguided answer that resulted in a lot of trouble for me and using the quick pay. Still is an easy branch with Lobby access for cardholders
-
June 2017 by Akram AbouKhalil
A private ATM room for your convenience
-
January 2017 by Jonathan Sporrong
Atms at this location are in a protected room, accessible only with a chase bank debit/credit card. It's a very nice touch, making me feel like no matter the time of day, I feel safe inside the bank. Staff here is friendly, and always able to work with me on issues.
-
October 2016 by Michelle V.
I don't usually write reviews for banks but for this one, I had to. The service was... amazing...?? That's the only reason why I'm leaving a review. It was an oddly super awesome experience. I deposited two checks in one day and since it was my first experience, everyone was so helpful. I don't know how the bank has such terrible reviews from the past. Maybe I went on a really good day. Shout out to Jonathan and one of the employees whose name I forgot, but y'all were great
-
March 2016 by Maria Shum
Not recommend. if you can try to go another chase. Not willing to anything over the phone even a quick question.
