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February 2024 by Kay W.
CVS is great has a little bit of everything. Except one night when my boyfriend got a burn on his arm from fire we ran over to cvs to get him some cream to help. Since it wasn't too bad of a burn and just needed ointment. They were closing early due to illness which I understand but there were still people in their and we went up to the manager standing by the door and explained how my body got a burn and is in pain all we want is the cream and he wouldn't let us in. He was rude and disregarded us. Absolutely ridiculous! Especially since there were still people shopping in there and they had 10 more minutes till closing!!!
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January 2024 by Ari F.
This Pharmacy gave us the wrong prescription. We were given something completely different from what we were prescribed, and when we told them there was an error they refused to consider they made a mistake. The first pharmacist just refused to look at the issue and said it was what we were prescribed. The next day the second pharmacist admitted they gave us the wrong medication. And then waited nearly 4 More hours to fill the right prescription. all the while we did not have (could not take) the medication the doctor prescribed. we are all lucky that no one took the wrong medication on accident!! On top of it, Terrible customer service -- rude and dismissive.
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November 2023 by Erik J.
Pharmacy is wildly inefficient. They told me over the phone it would take a few hours to transfer my prescription from another pharmacy. I call later and they tell me it won't be ready until the following morning, then I go in mid afternoon the next day and they still do not have the prescription ready
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June 2023 by Barbara K.
This is the very worst CVS I've ever been in! Poorly stocked, incredibly incompetent checkout persons. Everyone in Goleta I spoke with said the same thing about this particular CVS!
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January 2023 by Ellen J.
Has anyone at CVS even read these one-star reviews? I've been filling prescriptions at CVS for years, and I've never ONCE had a transaction go smoothly. Right now I've been waiting on the phone for 30 minutes to fill a standard prescription that should be, but for some reasons never is, routine. Meanwhile my ears are assaulted by a horrible caterwauling noise in the background that seems calculated to drive me insane, while a message about vaccines (which doesn't apply to me) repeats over and over and over. I pray for the day when I have an opportunity to choose another pharmacy as part of my health care plan.
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October 2022 by Kaevon Z.
Terrible place. Told me my prescription was out of stock when it wasn't and made me wait hours. Never sending anything here again
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June 2022 by Jovana E.
WOW, so many bad reviews. I have been using them for a while, but no more. Krystal (pharmacist) is amazing, but not the others. I got a text that my RX was ready to be picked up. Went in; the person looked once and said they didn't have it. I told them I got the text that it was ready and showed her. She checked yet again....we don't have it. I, FOR THE THIRD TIME, repeated my name/spelling it out; oh, there it is. Seriously? So the next day, had to get some antibiotics. Received a text that said they were not in stock. So I called, twice....only to be left on hold 20 min each time, no one ever answered. So I went in again...the person finally came to the counter and I asked about the RX.....not in stock and we don't know when. I said I tried to call twice, and NO ONE would answer the phone. She said they were terribly understaffed. Not one CVS store had the drugs I needed. So gladly transferred my RX to Walgreens; the RX was filled almost instantly and the pharmacist took time to explain what I needed to do. Thank you, Walgreens! So, I will be moving all my prescriptions to Walgreens or Costco. Never again here. The manager is super unfriendly and not helpful at all!
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May 2022 by Ryan M.
Terrible service. Doctor had called in prescriptions hours before I even showed up. Employees were rude and showed zero sense of urgency. Ridiculous, never sending prescriptions here again.
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May 2022 by Jane D.
This is the slowest pharmacy I have ever been to! One car took 15 minutes. Don't come here
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February 2022 by Thierry H.
Convenient yes! Just coz your convenient and carry supplies gives no reason for Employee to be rude, especially the store manager. Lead by example use worlds like please , thank you instead of pointing fingers . You could easily day without aisle. Finally, complaining here coz when you ask again for help - store manger is even more rude. Basic 101 customer service skills. Lead by example - your the god damm store manager.
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February 2022 by Rodrigo C.
Was out looking for masks and tried here before going to Target. I nicely asked the guy restocking things if they had masks. He irritatedly asks "What kind?" which I answer I'm looking for a pack. Then his tone is dismissive saying "we don't have any, maybe we have them at the front of the store." Instead of just doing the bare minimum and saying "I don't know" I get an attitude like I was interrupting him, which granted I was, but that is not how people with questions are supposed to be addressed. Especially when you got nobody walking around to answer questions, just the 1 guy restocking + the 1 clerk. I proceeded to walk around the whole store to look because I didn't trust that dismissive man's opinion. Couldn't find it and I couldn't care less about not finding the masks (they were at Target) This experience just really rubbed me the wrong way so I had to warn others. By the way if any management cares to maybe let him know to step it up, it happened on February 2nd 2022 at 11:00AMPST at the store on 7030 Hollister Ave just to be very clear!
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January 2022 by Roger G.
Came to Goleta for the weekend and left my medication I need to take daily at home. Came to this CVS and 6:01 when the pharmacy closes at 6. The woman at the pharmacy helped the person in front of me. The manager was picking up calls for the pharmacy. When I got to the register the woman refused to help me and told me to come back tomorrow and left the store. This isn't a McDonald's. This is a pharmacy. I should have been helped when I need my meds and they were clearly still open. The person should go work in retail if they want to punch the clock the second their shit if over. Time for a new career.
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September 2021 by M R.
The evening before I requested a vaccine appointment by filling out a lengthy online form. I received an appointment for 9 am the next morning. When I arrived for my appointment, I was told to wait. After about 30 minutes, I was informed that the vaccine would not be available to me. After that, I went directly to Rite Aid, without an appointment, and received my vaccine very quickly. I would give this pharmacy 0 stars if possible. I would avoid this place unless you want to waste a lot of time and effort.
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June 2021 by B K.
If you need a pharmacy, I would definitely avoid this place. There are many things about this pharmacy that are really off. It's really just the customer service and employees who refuse to listen or pay attention to what you are saying. They all seem very jaded and uninterested in people. They quote an hour to three hours for simple prescriptions you are picking regardless of whether you are waiting there or not and they make zero effort to contact doctors when it is necessary. Even if you tell them it's an emergency, they will do nothing and act like they don't care or are too busy. I've never experienced such little empathy, attention, and kindness from pharmacy employees. They've also made a few mistakes on prescriptions and that's been the most frustrating and potentially dangerous experience. I honestly trust their competence about as much as their people skills. I had a super unpleasant experience here and, believe me, I empathize with places where workers are not trained well, are mistreated, or there is poor management. I don't blame the employees. I blame what is clearly terrible management. At the end of the day it's the store and management's responsibility. Avoid at all costs. And if you are looking for a job, this place seems like a terrible place to work. No one seems happy here. If they were happy, they'd treat people better and pay attention to their customers needs.
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April 2021 by Eric G.
Finally, a legitimate drug store on this side of town! There's been nothing west of Fairview ever since the Rite Aid in the Plaza Shopping Center closed down some years ago. I enjoy this particular CVS as it's in a newer building, offers ample parking along with a drive-thru pharmacy. It's always clean and well-stocked, and pricing is reasonable. I was in here the other day and received the best customer service from Elaine, the cashier. She was so kind and friendly with me. Really made my day. I will he sure to come by here the next time I'm in need of a drug store item.
