PetSmart is a large, brightly lit, clean, and neat store. It offers a varied selection of dog and cat essentials, along with products for fish, small animals, and other pets. Some locations are smaller, primarily stocking dog and cat items, with fish and crickets as the only live animals. The store offers services including professional pet grooming. Customer experiences highlight friendly, efficient, and helpful staff. Employees are noted for being knowledgeable, intuitive with pets, and going above and beyond to assist customers, creating great experiences. The grooming service receives particular praise for having knowledgeable, communicative, and dog-intuitive groomers who set proper expectations. Some customers note that products can be expensive compared to other retailers. The clearance section can sometimes be difficult to access. Overall, the store is recognized for its helpful staff and quality grooming services, leaving many customers pleasantly surprised and appreciative.
Took in my shepard that was recently adopted to get groomed, Amie V was very lovely and honest on what she believed we should get done. Honey (my dog) had an almost bare spot near the rear and Amie was able to blend (as best she could without shaving). Rebooked her then and there for a service for the following month.
December 2025
Friendly staff and all the treats you could want for your pup
July 2024
Excellent customer service willing to go online and price check and lower prices to reflect their website versus the stores tag prices
