Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About The Koto Group
The Koto Group manages apartments in Santa Barbara and has received mixed reviews from tenants. Many renters appreciate the clean properties and quick maintenance responses, noting that issues are resolved efficiently. Their communication is often described as prompt and professional, leading to a generally positive rental experience. However, some tenants express frustration with the online-only maintenance request system, feeling it limits direct communication. Despite these concerns, several reviews highlight the company as a reliable choice among rental options in the area, with tenants feeling safer and better supported compared to previous landlords. Overall, The Koto Group is recognized for their commitment to tenant satisfaction and property upkeep.
Never answer the phones when you have critical maintenance request they accept you to email them
June 2026
I scheduled two showings with them. Both no shows. They asked for my personal info in order to schedule one of the viewings. No response, apology, or rescheule set up, no explanation for the no show. Horrible and very rude communication.
June 2026
I booked two viewings with them, and they no-showed both. There was no communication before or after.
