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February 2024 by Azalia Ruvalcaba
Enos at Verizon location in Goleta is the best!He was very helpful, friendly and knowledgeable!I had a problem with my parents phone and had already called the support team 5 times to solve the problem and no one knew how to help, we came in to see Enos at the Goleta location and he was able to solve the problem within minutes. He looked up ways to help and he even helped get rid of some unwanted charges and fees.Thank You Enos!
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February 2024 by z
I will never ever go to this Verizon, which is actually not of a Verizon store. It's own by somebody else and they just buy the name.. They don't care about their customers. They care about selling stuff. Don't ever go to this place it's not worth the Trouble, headaches and the money.. People that work there don't know what they're doing. We bought a brand new phone. They messed it up and now they won't take it back then. They said yes we'll take a back we'll give you a new phone. And there was so much more drama. Don't go to this place, you will regret it.. Time money and your sanity. Still, the manager or the owner has never returned our calls or even take care of anything. We still paying a lot of money for a new phone that is not working.......
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February 2024 by Johel Minaya
Joshua was great. He helped me pick the best plan and set up my phone, even after arriving 20 mins before closing. I never felt like I was being rushed or an inconvenience. He made sure I was taken cared of. Thank you Joshua.
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February 2024 by Lolita Favila
Stop by to this Verizon location and the service was amazing great, they explained to me the plans and the promotions without being a wolves, and guess what that works better at least for me!
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November 2023 by Matt Marino
Very helpful and worked with me despite some challenges (no ID card although I had a picture of my license). They also helped me get the phone i really wanted (Samsung Z Fold 5) with 0$ down which came with a Samsung watch, both of which I paid sales tax on out the door. Overall very happy with my experience there.
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November 2023 by Pamela Cooper
Bryan goes way beyond. We worked on my issue for over a week. He never gave up. He is kind, patient, knowledgeable and now a friend. I’ve been in sales for many years, Bryan exceeds all expectations. Thank you Bryan.
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July 2023 by Tess Richards
My phone was in a dire need of an upgrade and Brian kindly and patiently helped me through the process. I especially appreciate that he managed to transfer and save my favorite game app onto the new phone. I dreaded losing all my progress but I'm so relieved he managed to save it. ? 10/10 customer service!! Thank you Brian!
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July 2023 by Ingrid Gauer
Today I had Logan as my sales associate. He did a great job and he was very informative. In the future I will only come to this location for my cellphone problems/needsSincerely,Ingrid Gauer
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July 2023 by Juan Jose Arredondo Cid
My mom and I came into the store today with a lot of doubts. We were even considering switching to another telephone company; we have been Verizon customers for over 18 years but we hadn’t been very happy with the service lately. Then, we were assisted by BRYAN ESPARZA and received the best customer service ever! No one had ever been so knowledgeable, so patient, so human, and so sensitive to our needs ever. He is super fluent in Spanish and went the extra mile to explain what no one else had cared to help us understand. We are now 200% satisfied; Bryan took care of all technical and administrative moves needed. We need more human beings like him in this world.?? I am recommending him to all my relatives and friends. Verizon should have him train all of its customer service providers.??
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June 2023 by Cameron Smit
Brian helped me upgrade phones and transfer all my stuff over really quickly. Was awesome to not loose any photos or texts. Very happy with the new phone
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June 2023 by Jackie Lozano
Bryan was a charm! Not only professional but went the extra mile to take care of technical issues with my iPhone with a smile on his face. Thank you so much. Verizon and any service oriented institutions can use reps like yourself!
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May 2023 by Julie Gold
I came into the Goleta Verizon store and was not in a calm state whatsoever. I had the great fortune and pleasure to meet Bryan Esparza. He went above and beyond to help me with multiple issues. He exceeded all expectations and I left the store walking on clouds. I do not know Bryan’s title but if he is anything less than a manager, that needs to be remedied. I have managed customer service departments and call centers and Bryan is the best I’ve seen. In most industries, customer service has gone down the drain, this is not the case with this Verizon employee and his customer service skills. If you could clone Bryan, your entire customer service department would be the gold standard. Bryan has a nice combination of being calm and diligent and soothing while adding a personal touch. Management needs to do whatever they can to keep Bryan at Verizon! Give him a raise and a promotion because he is FANTASTIC!
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May 2023 by Teresa Fortuna
Bryan was absolutely amazing! He was knowledgeable, kind, professional, and patient. Highly recommend him to help with your phone needs.
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May 2023 by David Grunewald
Bryan is amazing! He was extremely patient and professional. He solved every problem and was an excellent representative of your company. Wonderful employee!
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May 2023 by Ryna Jackson
We had a great experience with Brian yesterday and would recommend him to anyone needing assistance. He was super helpful, professional, patient and informative. We appreciate all his help.
