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February 2024 by Michael Sissoev
Extremely good service. Best Chase branch in the San Fernando Valley. Ask for Sierra, she’s very helpful.
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October 2023 by Tough Meat
the atms outside are trash and never take my card
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October 2023 by Luis Zamora
the atms outside are trash and never take my card
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October 2023 by Anu Altankhuyag
Highly unprofessional branch, we had an appointment to meet with banker Sandra but were left waiting and we had to leave. Would not recommend this branch.
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April 2023 by Sam G.
This is the worst bank ever, exceptionally rude workers, manager is shockingly rude and unprofessional. I see many 1 star reviews and I can see why. I tried to access an Amazon package in the lockers and they wouldn't let me in, said I don't bank there. First of all, how do they know that, just by looking at me they can tell if I bank there or not? Please call their main headquarters and complain. (212) 270-6000. Give them the address and location and file a complaint. This bank sucks!!!!
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February 2023 by Reggie Dallas
Customer service is not a high point here. I was looking to open a new account due to I was in a serious accident and a settlement came in. The young lady at the teller looked as if she seen a ghost. No one was in the bank other than two customers which one was being helped and the other walked as I was told they couldn't help me today due to them being booked up. But the customer that walked in was able to get help with a mobile device issue. Customer service in some places are at a total zero.
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February 2023 by RENATO V MOORE
Chase is awesome
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August 2022 by Pat T.
Spent a good amount of my lunchtime having to go in for a new card cause I changed address recent and had to do it in person... the lady was nice. But the only major thing about this new card that I had needed to say was ignored . They sent me the same fckn card numbers. I asked for a new card new numbers.. thanks for wasting my time which I do not have a lot of in my business. But am angry enough to come type this. I would go in there to tell them if I had more time
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April 2022 by Ron Kaden
Most tellers are not wearing masks!
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March 2022 by Surf Pnk
Some of the stuff isn’t looking forward helping in urgent situation.
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February 2022 by Karen Ly
Went into bank yesterday 2/24/22 to get 2 sheets of checks. I used my card and today I was checking my account and also my daughter's account and was stunned to see her account was charged the $4.00, then I look at the checks and they were from her account.. How does this happen???? Very scary!!!!
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November 2021 by Ho H.
Opened our safe deposit box by 'accident'. Send all our items in the box to another location. All this happen without even telling us or even try to contact us until we try to access our box again couple later. Have to waited for couple weeks again for them to retrieve our items. Few heirloom jewelry are damaged in the process. Will leave 0 star rating if I can.
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October 2021 by Marina S.
10/27/21 went there early in the morning due to having an issue with the ATM MACHINE error for the check deposit. Banker came in loudly speaking over the phone went inside the office put me there on a hold for 15 minutes and asked the teller to come to me and tell me that banker didn't f..ing arrive due to family emergency. That skinny small short banker that went inside and didn't want to see a customer because having a stupid conversation over the phone with a friend or someone. The worst bank chase bank location Only the teller an asian girl was very calm helpful and nice. Hate this place for unprofessional workers that need to be fired
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October 2021 by Terry D.
It's no wonder chase bank has such few stars/I'm seriously thinking of taking all my money out and going to Wells Fargo I was treated so poorly today and all they wanted to do was open up another account and I got snubbed by everybody that works there/I tried my hardest to be polite and they just treated me so rudely and all they wanted to do was make an appointment right away to open account all these people were doing nothing and they said they were busy and didn't have time nobody was in their cubicles I am so disappointed in this bank
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March 2021 by Robert Trager
Always helpful and friendly. I've been banking here over 10 years and have never had a problem. They make banking an enjoyable experience
