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March 2022 by Ron Kaden
It's a bank
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October 2021 by Marvin Mendiola
Worst experience
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October 2021 by Pasha N.
I agree with everyone, branch manager is a biatch but everyone else are awesome. Especially Ana. The best
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September 2021 by Ane V.
I went to inquire about the products that they are offering. The lady who helped me took her time in explaining and made sure I understand it. She didn't rush me or anything.
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September 2021 by Vinnie Semerjian
A lady working at this branch, possibly a manager didn’t even let me get to the window. Asked me what I needed, I told her I was gonna make a payment on my credit card, told me to do it at the ATM or online. They were not even busy, they wanna get rid of the tellers eventually.Not even worth speaking to someone like that. Will never deal with Citibank again. Just because of one employee or their nonsense rules.
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August 2021 by Shawn Bebej
This is my bank everyone is always so helpful and very friendly.
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August 2020 by Mel E.
I read that Citibank has the best CD rates so I decided to try them out. I recently opened up a checking and savings account at this branch. The women inside the branch are very nice and pleasant. However, I was under the impression that I walked out of that branch after "successfully" opening 2 new accounts. That was not the case. It has been over 2 weeks since I first opened the account and I still have not been able to gain access to my funds. I've been calling their customer service hotline and they seem to be just as clueless as me. After requesting to speak to a supervisor, I was finally told that my accounts were on hold for using a PO Box as a mailing address. The worse part was that they never sent me any type of notice about this. Not a single letter, email or phone call from the bank was made to alert me. I had to call multiple times to find this out. Also, If using a P.O. Box was an issue, then why was I not informed of this when I provided that information at that branch. I regret trying out Citibank. I'm glad I didn't get the chance to open a CD account with them. At this point, I just want my money back.
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July 2020 by Brian B.
These guys have been a big help, especially during the covid mess. This has been a rough time, but they've done their best to make it work.They had a hard time wiring money to another bank one time, which surprised me, but that's been the only problem.
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June 2020 by Duy Lemay
Very unprofessional business. The branch is closed 1 hour earlier (closed at 3PM) than the posted business hours (10AM - 4PM)
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April 2020 by Judy Lamppu
I've always been able to just walk in do my business say Hi to everybody and leave but this time I had to wait in a long line outside and we were finally allowed in of course 6' apart. They asked me to please use the ATM and I said I have never and will never in my life use it. The manager laughed and said you are such a stubborn rebel. My experiences it's much more efficient and I feel more secure doing it in person and I will as long as it is possible.
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November 2019 by Sophia G.
Today I came in to help my grandmother cash a check. The cashier told us that they no longer cash checks for non-customers. He was very polite and understanding that my grandma came all the way from Hollywood for my help, but couldnt accommodate me. This is why I gave the branch 2 stars. Although the manager, informed me of the same information when I asked for an exception, but she was SO rude. A manager is the face of the branch and she was speaking to us as if she's wasting her time. She also raised her voice and interrupted us. My grandmother is going through intense medical procedures and can't get to the bank often. She didn't appreciate this treatment.
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July 2019 by ประเด็น ดังงา
Every employee was so different to service . I had my check but I couldn't get cash . Before other employee tries to helping to fix a problem . Because my check from federal financial aid . This will not have any problems but City bank may don't know this check from school . Other bank when I deposit from a mobile phone . It showed in my account full money on next day . But city banks will hold your money in 3 days . And I lost time to come in City banks of nothing to help . Today I am so disappointed in City bank 16800 DevonshireSt . Granada Hills , CA 91344 . May I am bad luck today to meet banker name " Emily Navarro " and her manager name is " Martha Ramirez " . Both no care and no active to help . So different services with other day bankers .
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May 2019 by Linda James
Always friendly and helpful..my family has been banking here for decades. From bank manager Elaine to all employees... they are awesome!!
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February 2019 by Josh B
This branch wins the award for most likely to be replaced by automation. Ten years this bank has consistently been substandard, and it carries on to this day.
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January 2019 by Manar N.
Love this branch. As a client, you're treated like family. The staff greets me by name and always with a big smile. Customer service at its best, especially with Mane and Emily at the teller window. Keeps me coming back to this branch instead of the one down my street.