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August 2023 by Ryan O.
I had an appointment scheduled, which they decided to cancel because I did not respond to their calls and texts from an unknown number. Many people do not respond to or block unknown numbers. I work in an industry where I schedule appointments and, when they don't show up, it costs me money. I would NEVER dream of canceling the appointment just because they didn't call me back or confirm. I have too much respect for their time and myself to cancel a previously agreed upon appointment without speaking directly to them. They show no respect for their patients. After 10 years of being their patient, my family and I will be going elsewhere. If you want to feel valued and respected, DO NOT GO HERE!
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July 2023 by Karen S.
Great service ...happy staff.... Howard was more than kind. Repair done in record time correctly.
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February 2023 by Shelby J.
Before deciding on where to go for an eye check up, I of course read reviews and decided to go to this place. The reviews were spot on in terms of the friendliness of everyone in the office.Little wait time and when I finally was seen, it was a very pleasant experience. I felt very comfortable and I was listened to.Dr. Leser was very friendly and attentive and made sure he understood my needs.All anxiety went away once I entered the room. I was never rushed or felt like my needs were not met.All staff was very accommodating. Nice clean area; minimal noise level; plenty is seating spaced out and nice selection of frames.I look forward to continued eye care with this provider,
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January 2023 by Cynthia L.
I love coming here. The staff is super friendly. It's in a shopping center and I always find parking which great. They have a lot of options to choose from. I've never had any issues coming here and I've been coming here for over 5 years. In the past I've made emergency appointments and they've always been able to fit me in the schedule, which is great. And I appreciate that. Definitely recommend this place.
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September 2022 by Linda O.
I have been coming here for years to get my glasses but in the last couple of years it was easier to just get my exams and glasses through my insurance HMOI recently damaged two pair of glasses not purchased from this optometry business and I needed them repaired ASAP.I took them to Granada Hills Optometry and they repaired them perfectly with no charge and did it quickly.Howard, the person who did the repairs is an expert and the optometrists and office staff are the kindest most polite and helpful you could ask for.I can't recommend this business enough.Linda Orozco.September 2022
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February 2022 by K C.
I highly recommend Granada Hills Optometry Center. Dr. Mak is an amazing optometrist who is extremely thorough, caring, and has a passion for the field that is evident in the time and care he gives his patients. He is careful to weigh all the pros and cons and do thorough research to make sure the service he is providing you is the best.I have very dry eyes and wanted to have punctal plugs put in for the first time. He spent a great deal of time and effort to make sure they were comfortable for me and also was so helpful in recommending eye drops that I could use. I highly recommend that you ask for Dr. Mak, he's the best in the field and you won't be disappointed!
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February 2022 by Bonnie O.
I've been going to Granada Hills Optometry for 20 years, and every experience has been fabulous. The team members are both professional and friendly. A great big thank you to Dr. Mak for being so thorough that he wanted me to see a retinal specialist due to an area of concern. I have retinal thinning due to lattice degeneration caused by nearsightedness, and he was concerned about a possible retinal detachment. Per his instruction, I followed up with a specialist, and thankfully, everything is ok. I'm very grateful that Dr. Mak is staying on top of things because retinal thinning combined with myopia predisposes me to a retinal detachment. Great service, as always!
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April 2021 by Anush K.
I came in here today without an knowledge of eyeglasses and came out with so much information. The staff was super friendly and professional. I was able to get the glasses i needed for my daughter and learn a thing or two. They also had a hand washing area (SUPER AMAZING) you had to wash your hands before getting help. HOW awesome is that? plus they are in the plaza that has everything. if you ever need to wait there is plenty things around to keep yourself busy
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February 2021 by R C.
I phoned in at first to see if they could repair my glasses. I spoke to Nancy, and she said they could, even though I had bought my glasses at Costco. The staff was super friendly, and Jasmine, the Optician, repaired them in less than five minutes. I lost one of the nose guards to the frame, and she replaced them with a completely new pair. Best of all, they didn't even charge me for the simple repair! I said "Please charge me something!", but they didn't. I even offered to get the girls there some Starbucks, but they kindly declined the offer. I was shocked that they fixed my glasses for free! I will definitely be recommending them to all of my family and friends!!!
