-
March 2024 by sue procetto
I need to get this off my chest.I take an elderly lady who has macular degeneration and is legally blind shopping once a month.I am ashamed of this store and company. We go to store 704 in granada hills, ca. When we got up to the checkstand there was two people in front of us. Time went by because there was only one checkstand open. Not only was the cashier checking but she was also bagging. I also had a basket of groceries. I looked behind us and now there was 3 more full bakets behind us.I asked the front manager who was talking to another employee if we could get another checkstand opened. She replied and pointed to the checkstand we were in. Completely dismissing my request. She then went back ti talking to the employee. I know they want us to use self checkouts but we had one cart full and was $344.00 and another one $56.00.I called to complain to Ralph's main office and never heard back. I called Kroger main office twice and never got a call back.When I worked for this company we knew what customer service was. What has happened? Don't they understand that customers are the ones who pay there salary. Like I said I am ashamed of the company I once worked for. Needless to say we will be taking our business elsewhere.
-
February 2024 by Katja Hinds
Love Ralph's produce section. Usually well stocked with a wide variety of fruits and veggies. Good bakery too. Love the Croissant Bread; makes the best French Toast ever!!!!
-
February 2024 by Bill McMullens
Friendly and professional service
-
February 2024 by Terry Tulak
Friendly staff, great produce. Current roadwork on balboa makes access challenging.
-
January 2024 by Marnieka L Ward
Very clean, friendly staff, easy to shop here
-
December 2023 by Syeda durd and Woh
Good cooperative staff.bought flowers for our daughter in law IRSA
-
December 2023 by Liberty Hanson
Always clean, self-checkout always available, well-stocked, good deli and meat counters, nice staff, good produce, decent prices, great digital coupons with app.
-
December 2023 by los angeles anytime
Nice store clean and good prices
-
November 2023 by Vanessa Macias
They offer a diverse range of food products, including a discounted frozen section.
-
October 2023 by Tara Tidoni
The female cashier working tonight was down right unpleasant. She was argumentative and had a permanent scowel on her face. I saw her argue with a customer ahead of my for about 15 mins over a return that cost less than 10 bucks and the lady had her reciept! She was determined to make her experience as difficult as possible. I heard her say that they assume anyone who comes in with a return at night is a theif, but she'll be nice and do it for her just this one time...As if she was doing the customer a favor!Kroger has a good return policy and it's supposed to be hassle free or so I thought. I just can't believe she said that to her. I'm outraged for that woman. And the woman remained calm, polite and agreeable, if it were me I would've been not so polite...Kroger needs to make the managers at these stores enforce their policies or else what's the point in having them if each employee is gonna make their own policies as they see fit???. Smh.
-
October 2023 by Maria Rico
I really like there deals and love the quality of the food they sell
-
October 2023 by He fights for me
Always clean, friendly and helpful staff. I always find what I need.
-
October 2023 by Joshua
Tuesday September 12, 2023We found what we needed and the employees were friendly and helpful too. The parking was good too.
-
June 2023 by Diana C.
I usually have a good experience at Ralph's but this time was mediocre. I feel like they're always understaffed. My biggest complaint is the deli department. No one is there, ever.
-
June 2023 by Kevin B.
I have always like this Ralphs location in the past. Its not in one of the best neighborhoods of North hills. I stopped in here during the holidays and the place was not so packed. Tight security hang out here and the parking lot is pretty scary at night. Good customer service here. Store is not so big, But everything is organized good. Store has a funny sewer smell outside of it sometimes. But its not so bad.