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March 2024 by Cristina H.
I seriously don't understand the point this thrift store. It's so overpriced! Where is the incentive to buy second hand when you can find similar junk on Amazon for the same price???
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March 2024 by Kayla L.
Very difficult to find the location. Tried to find the drop off location for donations with no luck. Sent me to a storage place.
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February 2024 by Gary F.
Cheap items, good selection. I have been coming here for years and I always find cheap clothes and appliances, how a thrift store should be.
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February 2024 by radif cumplido
I never leave reviews but after this second time shopping at this store I just had to . I took my mom today to show her the store , we found an elephant and we fell in love . After trying to find a price we couldn’t so I went to an employee he was kind enough to go ask . I followed him and there was a tall men in the register he said due to a new policy they can’t sell stuff without a price !!!! Out of 5 items 3 don’t have a price . I went to another employee and I was told the only option I had was to not buy it . I asked for a manager since he said they are the only ones that can put a price and he said the manager was too busy !!! Manager was really rude last time too . Only 2 employees are super nice the rest are just so rude and you always make you feel so unwelcome .
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February 2024 by Lissette Monarque
I went into the store to purchase shoes and a jacket for a homeless person. I asked if it was possible to get a small discount. I was surprised at the cashier "NO" we don't do that. So what does the Salvation Army really stand for, if they can't even help a homeless person?
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February 2024 by M C
Need better customer service!!they so rude & mean
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February 2024 by Curtis B.
Great selection, cashier was nice and pleasant. But I believe it's the manager had a huge attitude with everyone she interacted with. Luckily I didn't have to deal with her but as a customer I would think management could do better
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December 2023 by Food L.
short female manager needs to be retrained immediately. There were four price tags on a small and old vase (which were hidden on the bottom) that I was getting for a gift and rather than explain which price was the actual price (because the biggest and most visible tag was 2.99$) she charged me 13.99. I told her that was not okay and I wanted to exchange it or get a refund as that is not what the price was listed at. she then proceeded to mouth off to me in front of everyone else there. she then decided to ignore me until I left. Sorta ridiculous considering they get the items FOR FREE and then mark everything up to extreme lengths. I asked her to please be nice and she got more belligerent. Honestly not surprised as she had been yelling at people over the intercom for the entire duration of my shopping. Honestly it's disgusting behavior from someone in management. When your team makes a mistake, OWN up to it! Absolutely horrified.
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December 2023 by David Reames
Purchased 2 shirts and 2 DVDs. When I got home I discovered the 2 DVDs were never placed in the bag! Phone number is for the National phone answering system so I unable to call the store to tell someone to save the DVDs for me for later pick up. Why doesn't the store have a phone?! I was cheated out of half my purchase! Basically the cashier robbed me, probably an honest mistake, unless they wanted the movies for themselves. Cashier could at least had noticed the DVDs were still at the register and chased me down in the parking lot or as I walked out the door. Normally, a fairly good place to shop, but prices have gone up and are sometimes unreasonable.
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December 2023 by Lily Cogert
I dropped off a good amount of valuable items at @ 1:15 pm today in the back of the store at the truck. The black haired young man was SO RUDE I couldn’t believe it. Never said ‘hi’ or ‘thank you”. I took the time to organize and donate many items so that Salvation Army could sell them to help people and this guy can’t say hi or thank you?This is the second time I dropped a lot of items off and the first time, the guy at the truck was very rude also.Next time I make a donation, I’ll go elsewhere. Whoever manages this Northridge location needs to straighten these employees out or fire them.
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December 2023 by Lily C.
I went to drop off donations of several boxes and items in the back at the large trailer some months ago. No one was at the trailer and as a senior. I wasn't going to climb up inside with boxes. I called the store and let them know nobody was out here. They sent someone out, but this young man sat down outside the back door & was on his phone! When he finally came over, he didn't even say 'hi' or thank you. Very rude. Hope he was fired.
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November 2023 by Vanessa Macias
In general, it was not a positive experience as the items were not satisfactory and were overpriced. Additionally, the cashier seemed to rush customers with only 30 minutes left until closing time.
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September 2023 by Ronald Dercole
Never crowded.Nice customers. Always something new to see.
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September 2023 by Liz T.
Absolutely ridiculous that you can't take your donation inside if you plan to do a little browsing. You must drive and donate around the back. I won't be going here again anytime soon.
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August 2023 by K E.
I shop here once a week at least and the guy that they had at the register today who said his name was "Douglas" (no name tag) had THE WORST attitude I've ever encountered there. Refused to give us two coupons even tho we made two purchases and told me to take my coupon somewhere else. It's crazy to hear the staff talk like that to customers esp when the short lady manager who works there WORKS HER BUTT TO THE BONE to keep this location open. That rude guy shouldn't be allowed to handle customers. If the manager didn't just go on break I doubt he would have been that mouthy. I could tell the young lady he seemed to be training at the register was completely uncomfortable especially when he said "don't even ask her if she wants to donate her change"... just because I wanted a coupon. HORRIBLE EXPERIENCE
