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April 2024 by Melanie A.
Hello! Just wanted to say that "Daniel " helped me 1 hour before closing and did a fantastic job. Made sure multiple times that everything was taken care of and went above and beyond.
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March 2024 by Paul Velasquez II
Friendly and attentive, sometimes the wait was longer than I wished
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March 2024 by Glenn Serrano
Good service, there are only two people who attended while I was there but when they assisted me they were very professional and answered my questions
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February 2024 by Barbara Toussant
Daniel asst.mgr. was fantastic. Solved my phone issue immediately. Knowledgeable, kind so professional. Thank you . Everyone at this store is great !
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February 2024 by A T
Do yourself a favor and go to a different store. I've been in several times and encountered ride employees each time.
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February 2024 by Karen Aslanyan
The lovely Angelica assisted on reactivity my m account, great Customer service. Great team here, full of promotions & great assistance from all the crew!
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February 2024 by Naira Markaryan
Angelica helped me out today, walking for a trade in and assisted me with care. Providing me great promotions. Great store !
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January 2024 by LiChing Chen
Good service.
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November 2023 by Azimuth M.
I had a bad experience with the sales representative name Martin. He gave us 2 wall charger for free so we accepted it. Later on I reviewed my receipt and found out I was charged for $19.99 each. So I went back to the store to return it but Martin doesn’t want to accept it, He lied. We want a refund!!!!! He also added protection 360 for $18 each phone without my knowledge.To other T-mobile customer BEWARE on this store. Make sure to check your receipt before you leave the store.
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November 2023 by Nancy Wright
Came in to help an elderly family member transfer her phone number and service to T mobile after an extremely frustrating experience with her previous provider. Kyla was super helpful and patient, going above and beyond to help solve our problems. Thank you, Kyla!
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November 2023 by p d.
The worst service ever. Came in to upgrade the manager was clueless , said he couldn't take my phone trade . I went to another t moble , no problem .
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October 2023 by Maily L.
There were 3 associates, 2 were busy helping customers and the other saw us coming in and telling us to wait. We stood for over 20 minutes. With kids playing and screaming. After we couldn't stand around and wait any longer we decided to leave. As soon as we walked out the door and looked back the 3rd associate came out as though she didn't want to help me in the first place. We would never come back
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October 2023 by alexbanu1
Not enough staff working. Didn't even get a "We'll be you as soon as can". Just ignored like we were not there. All the waiting customers. Not just us.
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September 2023 by Marisa C.
Daniel helped us on Sunday with new iPhone for my elderly mom and Auntie and he was so patient and knowledgeable. He slowly went over their phone plans and what phone would be best for them ... best service we've ever received at a t mobile. Thank you Daniel
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September 2023 by Farzad S.
This location has terrible person to answer phone. After, the guy confirming the product that I want they have. He said I can't get it even though I told him the T-mobile's support told I can get it if I find it in any of other store. He said there is line and without hesitation he hang up. Terrible customer service. Northridge location has much better personal to help, I could never trust this store.
