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December 2023 by Jocelyn H.
Wow what a great experience! I was previously banking with BOFA and it never felt personal I would dread going in to the bank because the customer service was awful. After coming to US bank and speaking with Rene and Ryan I feel like this is now the bank for me ! Thanks guys for making it so easy I am so happy with this experience
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November 2023 by Christopher M.
I absolutely love coming to this branch, I get treated like a vip client , I'm always greeted and welcomed by my first name! Ryan and Rene are the best! Make it super easy and actually exciting to go to the bank! Thanks guys 10/10
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October 2023 by Joe H.
I am not picking on a particular branch. I have been there only once and they were ok. I was forced to go to US Bank when they bought out Union Bank. This is probably the worst bank I have ever been to and I have been banking for about 60 years. Their website works only sporadically. Sometimes I have to login to a different address than the public address. They do not provide pictures of the checks you deposit like Union Bank did. I tried to online deposit 4 checks for the same amount and they apparently lost 2 of them even though I tried to deposit them twice. So if they don't show up in the account tomorrow I will have to go the the branch. When we were changing over from Union Bank nothing worked the way it was supposed to. We had to wait several days to get to our account. Our passcodes would not work. I don't usually write negative reviews. I just don't review. This one is so bad I felt compelled to. Maybe they can improve their customer service. The only reason I did not give a one star review is they don't have monthly fees on my business accounts.
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August 2023 by Google user
Hours are not true, says they close @6 came at 4 and no one there light off. Looks like they wanted to leave early
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May 2023 by Stacey D.
I opened a new account with Rene amaya on 5/19/2023. I went to US bank with a US bank check from the Porter Ranch Gas Link settlement, which was a nice lump sum. On 5/25/2023 my card was declined for purchases and I could not zelle money from US bank to my other account at chase. So I call US bank on 5/26/2023 to tell Rene my concerns not able to access my funds. Renee was not nice and actually bullied me about nit listening to his excuses and not a solution. Renee said if you are not happy with US bank I will close your account and hung up the phone. I then called back to speak to Ryan, Branch manager and he demanded Iisten to him, instead of him listening to the customer concerns for the funds in my account. Ryan then says "Your account is under ingestion for fraud" which was a lie and why tell a customer that? And Ryan hung up the phone. I then call customer service to make a formal complaint. The customer service rep stated my account was Not under investigation of fraud, they just needed proof of address being it was different on my ID, I went to the DMV got my address updated. Today 5/30/2023 I took the proof of updated address to the bank as Richard was helping me. But Ryan came to the window and started talking to me about conversation on phone on 5/26/2023. I told Ryan, Branch manager I was being helped by Richard and I had nothing to discuss with Ryan, branch manager, he then told me are not going to help you. Due that fact I did not want or need to talk with Ryan as Richard was helping. And due to me not wanting to talk to Ryan the stated you are now trespassing, as that are holding thousands of my money. Worst customer service ever at a bank, I was frustrated about not being able to access my money since 5/19/2023. US bank need to evaluate this incident as I am following up with the form compliant.
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April 2023 by Anton E.
Absolutely the worst customer service I have ever seen in my entire life at a bank! I had a SCHEDULED appointment to open up a new business account. I waited 15 minutes for a teller and upon getting there, I was informed that the person that I was scheduled to meet, went away to an emergency meeting. NO NOTIFICATION PRIOR, so I wouldn't waste my time to come it! When I saw the teller, she did NOT want to help me out, because open a new account takes too long and there was a line. HORRIBLE! I also waited in the line...so much for respect! Well, I stay put and said I am not moving until my account is opened. So, she begrudgingly helps me out; all the while loosing my trust super fast. In the process of trying to help me out, there was some hurdles to jump over (not on my end, because I had ALL my documentations to open up my business account). The teller then refers me over to the other teller to handle it...I think the other teller has more seniority. Then, this teller attempts to do, but then says that I will have to come back tomorrow, because they are "short staffed and there is a line." I tell her that I do NOT want to come back, because I had an appointment that day + I was signing up for an offer that was expiring the next day. So then, she is trying to schedule me another appointment on the phone with customer service and I decided NOT to do business with this bank...banking with customers is build on trust! US Bank lost my trust! HORRIBLE tellers...no respect, no professionalism!
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March 2022 by Claudia P.
the worse bank ever - go to chase i'm closing my account - poor customer service - refuse to refund me a dispute - that branch will not go out of there way for customers after 20 years poor loyalty - do not use this bank
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August 2021 by Abraham A.
Today I was helped by Richard and honestly this is probably going to be the only location I bank at. They treat you like a human and exceptional customer service. He also helped me learn more about the products they offer that I realized other banks don't offer.
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December 2020 by Bradley D.
I've been doing business at this branch for about 5 years. Recently, I found out there had been several maintenance fee deductions even though I qualified for free checking because of my direct deposit. When I asked them about it, they looked into it but could only go back 90 days. They said they'd credit the fees, but never did so I contacted customer care via the website. They told me that I went from "Easy Basic Checking" to "Silver Checking" but couldn't tell me when, and I never switched this over. They also couldn't go back more than 90 days but they did issue 3 refunds. Today I went online and found out another maintenance fee was applied. I never switched to Silver Checking, and as a matter of fact, when I went on the US Bank website it stated "as of February 11, 2019 Silver Checking is no longer available." Nobody can tell me why my account was switched, nobody can tell me when it was switched, and I don't know why anyone would switch from an Easy Basic Checking account to a silver account in order to pay fees. I'm pretty sure if I file a complaint the Consumer Financial Protection Bureau they can tell me everything because I'm not getting any answers from US Bank since they "can only go back 90 days." This is looking a lot like the Wells Fargo account fraud scandal: "In September 2016, Wells Fargo announced that it would pay $185 million to settle a lawsuit filed by regulators and the city and county of Los Angeles, admitting that employees had opened as many as 2 million accounts without customer authorization over a five-year period." Looks and sounds familiar doesn't it? I found these charges out when I was researching a disputed charge through a merchant. I contacted US Bank Customer Care through a letter, and when it was never replied to, I went into this branch and submitted the request again. It was denied because they "were unable to get a refund from the merchant." When I contacted customer care a third time, they apologized that I didn't receive a letter. Two attempts to resolve this through the merchant failed. Two visits to US Bank accomplished nothing. A written letter to US Bank was ignored. Because of US Bank's apparent fraud, with lack of concern for customer care, and incompetence of following through with legitimate concerns and questions... I will be closing my accounts, as well as my wife's accounts once the direct deposit goes through to our new financial institution. So, if anyone else has noticed this on their account, please feel free to contact me and we'll file formal complaints.
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January 2020 by Ivan S.
I would like to thank Arlin, Olga and staff of the US Bank branch (16940 Devonshire St. GH, CA91344, inside Ralphs) for providing me and my family excellent customer service (nice, friendly, helpful and patient).
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October 2019 by Ani N.
We are very satisfied with Ryan's high quality service! We wish all bank empoyees were so fast!
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September 2019 by Joselin E.
This is the worst bank! The staff is friendly, but clueless about their own policies and procedures. Even the site manager gave me incorrect information. A simple process was turned into a complex and overwhelming experience. Very disappointing overall.
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January 2019 by Aaron D.
This bank is so slowest bank I have ever been to. Only two tellers with about thirty people waiting in line.
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October 2018 by Marissa M.
I love this US bank. Every time I've gone to US Bank they've always been super nice and knowledgeable. I came to get a replacement debit card and their line times are so quick and they are so friendly about it. They also won 3rd place for being a company that is big on being ethical and a great place to work for its employees. A lady with blonde hair blue eyes helped me, she was very sweet
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September 2018 by Valentina S.
Don't even bother yourself to come to this branch, if you want to open an account. First of all I kept calling to see if they were open, at 5:30 pm, also I couldn't locate the bank. No response to my phone calls whatsoever. Finally found the location inside the Ralphs, walked in and asking the guy at the window; is there any problem with your phone system or the phone number on yelp has changed. He confirmed the number and he said the phone didn't ring. The other 2 employees started laughing for what he said. Really!!!!! Then I explained him what do I need but i don't know the account name, he ended up opening a wrong account for me. Luckily I got a call at the moment and I have been informed what account exactly I need to open it. When I told him, you are opening a wrong account for me, he was like "ohhh right I'm sorry I'll close the account and open the right one for you". Poor knowledge, poor quality and poor customer service.
