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May 2025 by Kelly Matthews
These guys are the best
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April 2025 by Bruno Sainz
Stopped in for a Cashiers check and the young lady who helped us was very kind and attentive.
Thank you
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April 2025 by Ivan Chairez
Went to deposit a check yesterday, was told I would have an available balance with the remaining funds available next day. Brianne assured me twice when I asked if I would have funds available and she assured me I did. I checked my mobile app and showed available balance. Not once did she say I would have a hold. I left and made a purchase with funds available and fast forward two hours I get a notification that was overdrawn due to hold and I wouldn’t have funds available until the 24th. Now I’m overdrawn and have fees due cause of that and I called four different people all saying well we can’t do anything about it, they should of told you at the branch there was going to be a hold. Only reason I haven’t closed my account is because they still have my funds on hold.
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April 2025 by MetsFanLA
Excellent customer service!
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March 2025 by Artin Maromaies
Horrible customer service rude new manager I deposited the cashier check last week and bank employee told me found out the bank issuer of the cashier check supervisor contact information to call and verify with them so they can release the hold my cashier check so I can wire it to escrow but the new rude customer manager she didn’t do anything to help and I walked to Northridge branch and godbless them they did take care of it right away I wish still Ryan was there I had a 10 years good relationship with this branch I will never walk in this branch again unless ATM machine
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February 2025 by BOBBIE COVINO
JANET THANKS 😊 FOR YOUR HELP VERY HAPPY WITH YOUR SERVICE 😊👍🏻
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October 2024 by Raytings
Heed my warning, if you run a small business or nonprofit, don’t bank with this location or US bank in general. Not only did they allow two unauthorized ACHs with the same ID as a first legit almost go through, (we were without 10,000 for several days) we weee told a letter could be produced to any creditors that caused payments to bounce. I called this location today after being told this was possible, only to have to repeat myself four times and was told this wasn’t possible, then the teller asked her peers or boss at my request, to be told I have to call customer service.
They should be paying me to fix their issues.
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June 2024 by remelissa velasco
I'm a new customer and Jasmin who's a banker at this branch was super helpful, my dad and I had a run around with the customer service with different information but when we stopped by and spoke to her, she was able to help us out. Great attitude, super nice! Thank you so much for the great customer service!
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May 2024 by Jose Olmos
I've been a customer of this USBank branch for more than a decade, so it's high time I wrote a review. The service at this branch is exceptional. Whenever I walk in, I'm greeted with a warm smile and a friendly hello. The staff are always accommodating, going above and beyond to answer my questions and help me with my banking needs. The branch manager, Ryan, is always available to answer my questions, provide tailored financial advice, and make truly beneficial recommendations.
Furthermore, the online banking platform is user-friendly and intuitive, making it easy to manage my account from anywhere. The mobile app is also impressive, allowing me to deposit checks, pay bills, and transfer funds with just a few taps on my smartphone. Overall, my experience with USBank has been nothing short of exceptional. From their friendly and knowledgeable staff to their advanced banking technology, they have truly exceeded my expectations. I highly recommend this bank to anyone looking for a reliable and trustworthy banking partner.
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May 2024 by Amber June Smith
Everyone here is so wonderful. They have the best customer service. Always welcoming with a smile and ready to answer questions. I've been in many times and they're always amazing. In a world where customer service is lost in so many places now it's awesome and present here at this bank branch. God bless all of you. Thank you for all that you do for others.
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December 2023 by David Bagdasarian
They will make you to schedule an appointment even if there’s nobody there, no customers. And then they will cancel that appointment 30 mins before. Just go to chase across the street.
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October 2023 by Yuqing Wang
I made an appointment for today. When I came here, the agent who should be here was actually out of office.
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June 2023 by Stacey Dailey-Pope
I opened a new account with Rene Amaya on 5/19/2023. I went to US bank with a US bank check from the Porter Ranch Gas link settlement, which was a nice lump sum.On 5/25/2023 my card was declined and I could not zelle money from my US bank account. So I called Rene the banker that opened my new account at US bank on 5/26/2023 and told Rene I was not able to get money or purchases. He was not kind to a customer concerned about new account, and had many excuses with no solutions. . Rene was telling me if I was not happy with US bank he will closed my account and give me a cashiers check, Rene then hung up the phone. I called back to speak with Ryan, the branch manager and he demanded that I listen to him and said my account was under fraud investigation, which was a lie.I then called the customer service line and made a formal complaint about Rene and Ryan bullying, manipulating, threat, and creating a hostile environment for a new customer.The customer service rep said my account was not under fraud investigation, they just wanted my address verification to match my ID, so I went to the DMV on 5/26/2023 and updated my address.Today, 5/30/2023 I went to give a copy to the teller Richard, and Ryan, branch manager came to the window to talk to me and i told Ryan I have nothing to say to him and he then demanded I leave. I was being helped by Richard updating and verifying my new address. But Ryan keep standing talking to me. There was nothing to be said, so Ryan was bullying Richard to give me back my documents due to I told Ryan I don't want to have any conversations with him, I did not trust his character at this point. This Bank need to find a manager that are customer liking and approachable. Ryan and Rene bully the customers.A formal complaint has been made and I am getting an attorney to have the voice recorded conversation court ordered to upper management, so US bank can listen to how Ryan, Branch Manager and Rene, banker talks to the concerned client.
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May 2023 by Stacey D.
I opened a new account with Rene amaya on 5/19/2023. I went to US bank with a US bank check from the Porter Ranch Gas Link settlement, which was a nice lump sum. On 5/25/2023 my card was declined for purchases and I could not zelle money from US bank to my other account at chase. So I call US bank on 5/26/2023 to tell Rene my concerns not able to access my funds. Renee was not nice and actually bullied me about nit listening to his excuses and not a solution. Renee said if you are not happy with US bank I will close your account and hung up the phone.I then called back to speak to Ryan, Branch manager and he demanded Iisten to him, instead of him listening to the customer concerns for the funds in my account. Ryan then says "Your account is under ingestion for fraud" which was a lie and why tell a customer that? And Ryan hung up the phone. I then call customer service to make a formal complaint. The customer service rep stated my account was Not under investigation of fraud, they just needed proof of address being it was different on my ID, I went to the DMV got my address updated.Today 5/30/2023 I took the proof of updated address to the bank as Richard was helping me. But Ryan came to the window and started talking to me about conversation on phone on 5/26/2023. I told Ryan, Branch manager I was being helped by Richard and I had nothing to discuss with Ryan, branch manager, he then told me are not going to help you. Due that fact I did not want or need to talk with Ryan as Richard was helping. And due to me not wanting to talk to Ryan the stated you are now trespassing, as that are holding thousands of my money. Worst customer service ever at a bank, I was frustrated about not being able to access my money since 5/19/2023. US bank need to evaluate this incident as I am following up with the form compliant.
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April 2023 by Anton E.
Absolutely the worst customer service I have ever seen in my entire life at a bank! I had a SCHEDULED appointment to open up a new business account. I waited 15 minutes for a teller and upon getting there, I was informed that the person that I was scheduled to meet, went away to an emergency meeting. NO NOTIFICATION PRIOR, so I wouldn't waste my time to come it!When I saw the teller, she did NOT want to help me out, because open a new account takes too long and there was a line. HORRIBLE! I also waited in the line...so much for respect! Well, I stay put and said I am not moving until my account is opened. So, she begrudgingly helps me out; all the while loosing my trust super fast. In the process of trying to help me out, there was some hurdles to jump over (not on my end, because I had ALL my documentations to open up my business account). The teller then refers me over to the other teller to handle it...I think the other teller has more seniority. Then, this teller attempts to do, but then says that I will have to come back tomorrow, because they are "short staffed and there is a line." I tell her that I do NOT want to come back, because I had an appointment that day + I was signing up for an offer that was expiring the next day.So then, she is trying to schedule me another appointment on the phone with customer service and I decided NOT to do business with this bank...banking with customers is build on trust! US Bank lost my trust!HORRIBLE tellers...no respect, no professionalism!
