Vons is a convenient and friendly neighborhood grocery store located in Granada Hills. The store is well-organized, clean, and always fully stocked. Customers find the employees very pleasant and helpful, with excellent customer service from cashiers and management. The staff makes people feel welcome. The store offers a wide variety of products and services. These include a bakery with customizable cakes, a deli with made-to-order party trays, a butcher's block with meat and seafood, and a produce department full of fresh fruits and vegetables. For convenience, Vons provides Grocery Delivery, DriveUp & Go™, and an Order Ahead pick-up service for bakery items. However, some areas receive criticism. The ready-made food is often described as disgusting, tasting horrible or too sweet, with grumpy customer service at times. The store also experiences issues with daily theft, though management is noted as helpful. Despite this, many customers consider it their favorite Vons due to its organization, cleanliness, and generally friendly staff.
