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April 2024 by Carl G G.
Pricing is too complicated. Sometimes you need to buy ten of a particular item to get the discounted price. The "deal" applies only to the exact item. If less than ten of that item are available, it can cost you considerably more. Even if you had ten and the checker only rings up nine by mistake, instead of paying less, you will pay a lot more. They have pricing deals based on sole item, all items must be in the same pricing category, only items in the "Buy 4 or More" category, Buy 5 or More", "Buy 10 or more", "Friday Only", "digital coupon", "10 for $10 digital deal", and so on. The last is new and particularly confusing. The customer has to present a "digital coupon" during checkout to get the special price. The items are labeled "10 to $10", with the word "digital" written vertically along one side. Besides being easy to miss the word "digital", it's unclear if this means that the price requires a "digital coupon" (it does) or if the pricing deal was just advertised digitally (e.g., on social media). The store personnel that I have talked to do not like the complicated pricing. They told me that several workers are needed just to keep changing the price labels, because these "complex prices" are changing daily. The customers must be paying for the added personnel somehow, either through higher overall prices, or selling personal demographic data. It could be worse. The next step may be dynamic pricing. Customers will be required to scan barcodes with a mandatory smart phone to determine the item prices.
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December 2023 by Nate Arrigoni
I have to edit this review because I won't shop here anymore. The staff is kind of nasty, you get eye balled a lot and social skills are just all-around lacking. It's kind of a hostile feeling, just look at some yelp reviews. There is only ever 1 register open and their "self-checkout" is the only other way to check out. They don't have enough staff on registers, and everyone has to use the self-check. Which means if you want to get in and out fast that's never going to happen. They never open their 15 items or less lane, ever. I have never seen it open once in 8 years. The neighborhood is a full of older foreign folks who need lots of help which makes the "not gonna hire enough staff to max profits for shareholders" corporate culture this store and most others operate by a joke. I can't get a bag of flour without wasting 20 min in a line. Go to Smart and Final, the staff is super nice and they man their registers and have a fast self-checkout area not full of overloaded carts. You still have to deal with the crazy bad old foreign drivers there too but there is no escaping them in the valley.
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October 2023 by CJ
Its big but that's about it. Tried 2x now with the Vons Fresh Pass and never got groceries both times. Just don't waste your time with the app. Also, despite its large size it's constantly out of stock of items
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September 2023 by Jodel Navarro
Great they stay open late you'll find anything your craving late at night
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August 2023 by Karen Estrada
Really good they have gluten free bread and more i recomend this place
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August 2023 by Carlos Sosa
This place deserves six stars, excellent customer service, friendly staff and everything is well organized and clean definitely my favorite Vons
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July 2023 by Johnny Fernandez
Flowers they have there are fantastic and artistically arranged.
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June 2023 by Karen Arias
Love Vons for their flowers, baked goods and fruit cups! I like this store because it is always very clean. That is my favorite part about this supermarket. My favorite at the bakery are the apple turnovers and the cookies!! The roses are always beautiful and fresh. ?
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June 2023 by Andrew Escobedo
Clean and real friendly.. staff always ready to help..
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May 2023 by Marijane Brown
Brandy is the best! She always goes above and beyond. Honestly everyone there is exceptional and I am there almost everyday!
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May 2023 by Christiana Swain
This is actually the only Vons that I visit and I've been visiting this location for over 3 years. Management super cool the store runs efficiently the meat department workers are great and everyone always ask if I need help or says hi and acknowledges me when I shop as well as I discover others. It's not in the best of the best areas so make sure to lock all your valuables in your trunk. Other than that don't forget to download the Vons app because you can save money and earn rewards it's always great to save at least $10 specially with a High Cost of Living nowadays.
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May 2023 by Richard Wallace
Kayla in the bakery was great. She helped me pick out a cake and pretty cupcakes for my niece's birthday (which she absolutely loved) Thank you Kayla.
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May 2023 by Dave Messenie
Been using this store for many years. Recently I think quality has dropped and of course prices have gone up. They treat me well there.
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May 2023 by Kevin B.
I was just at this Vons location here tonight to pic up a few things since i am hanging out with my folks all week until Mothers Day. I love the revamping and remodeling of this Vons store location. I walked inside to get a little bit of food and some fine wine to drink. The food and liquor isles look way better than before. Customer service here was good tonight. Store is nice and clean. Always a pleasure to visit.
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May 2023 by Lydia J.
The other night I stopped by, it was 10:58 and the store manager Julissa, 100% rude as she kicked us out. We thought that they were open a little later on Friday and Saturday nights as most grocers are. "Well we're not and we haven't been for years goodbye" was the retort to oh sorry I thought you were open later on weekends. She is never polite customer service from her is horrible. There's a cashier there who openly talks about Trump and how stupid the world is for not voting for him, and she so openly racist so is Julissa that it's ridiculous. They should not be allowed to discuss these things so openly. I have seen and heard them shame people for using ebt cards as payment,"that's what's wrong w the world you're all too lazy to get a job just use the system" (this from the Trump loving cashier) if you work at this Vons and you're reading this you know who she is. The price point as usual for all Vons stores is outrageous. The options stink as well. So done with this store and the rude unprofessional behavior of the management that I am willing to drive 3 more miles to Food 4 Less, with better prices and management is always there to serve you and without the nasty attitude. Thanks Julissa for kicking us out. Appreciate your rude encounters as always. A much better approach would have been "hello, I am sorry but we are closing in 2 more minutes but we will be open again in the morning at 7 am and we would love to see you then" yes it's called being polite something you never learned as a child. My family and friends have decided to shop elsewhere due to the poor management at this store
