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February 2024 by Bekzod Mamadaliev
we really liked the work ALEXIS, well done
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October 2023 by Dolores Macias
Very helpful,and answer all my questions. I had a good experience. Thank to the people that helped.
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May 2023 by Jay Lou
No sense of urgency. Lackluster service.If you want to spend your entire day standing in line while watching “business members” cut in front of you this is the branch for you. Come on down and spend your day in line. Neglect all other responsibilities. Come on over just to be ignored. 10/10 would recommend if you hate yourself and hate your life.
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April 2023 by Kar Fer
Long lines, 2 tellers then 1 teller closed. Waited about 30mins. Unbelievable!
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January 2023 by Gisell V.
I been attending this bank ever since it opened up with its new hours. All previous times tellers have been kind and very much helpful. But today. The lady during morning shift was so rude and seemed very distracted during my transaction, Didn't ask me how I wanted my money cashed and I had to direct her, Looked bothered that I interrupted her counting and made a ugly face when I asked her to break some big bills for me. I know life sucks lately but your job is customer service lady, Do better. I'm sure they pay you enough to put up a front n smile more often. You can go back to ur shitty attitude after work if u like!
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January 2022 by Debra Hysmith
I understand covid but when your website says your open and gas is almost $5.00 a gallon, you drive there and doors are locked there's a problem. Yes there are other ways to bank electronically and so forth but this transaction we needed to go inside. Some people aren't able to drive and make special arrangements to get there.
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November 2021 by Christopher Rusch
I would give no stars but didn't have that option, 5 employees in the bank but only 1 teller. Really?
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October 2021 by karl b.
I have been with this bank for over 25 years. This was a good bank for along time but something has changed and the service has become terrible. Not from the bank workers but from the bank itself. I am looking for another bank. And when i leave i will never go back.
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July 2021 by Johnny Ringo
Thank you Alyssa for answering your phone and taking care of your customers to fullest extent! I called 6 other branches and was unsuccessful in reaching anybody. Your diligence and accuracy is greatly appreciated! ⭐⭐⭐⭐⭐
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February 2021 by Gregory Briggs
Be careful entering and leaving this bank, kinda tricky.
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January 2021 by james fischer
2 drive thru and 2 walk up ATM, quick!
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July 2020 by Sean R.
I haven't been able to deposit my daily's for a full 7 days because all 4 atm's are full and can't take any more deposits. My guests that need to make with withdrawals tell me that they can't withdraw any money either. And I need to make change for my register atleast once a week. But this location has been closed for months. I can see people inside working but they can't help me, I have to drive to the next town over. Dear Grand Terrace BOFA Bank Manager. Please allow your local businesses to conduct regular business in the city they are located. If you can't open your doors because the branch is too small and don't have the staff to sanitize, please service your atm machines regularly so that your guests, business and personal have access to their funds at your location. And can deposit money into their accounts. It is unacceptable to deny entry to this branch while failing to maintain your machines outside. Double whammy isn't cool.
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December 2019 by Fred F.
This is the slowest bank I've ever seen in my life, there is always a line and only two tellers at the most at any given time. Avoid this bank if you can, unfortunately for me I can't.
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November 2019 by David Doak
The costumer service is fantastic
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August 2019 by Riley F.
Waiting in line is the norm. Very few times do I get out of here in less than 30 minutes. Many times there is only one teller working. Two times this last week I showed up and they were closed due to no power. Not their fault other, then you would think they would have a generator backup.
