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September 2023 by Renee D.
The pharmacy has continued to be slow to service. I went in today with an appointment to have a vaccine. All staff showed up 15 minutes after the posted lunch time ended. I realized all workers are entitled to a 30 min. lunch but can you post a sign that reflects the time for start and ending lunch that is accurate or staff correctly so operations are not affected. I observed one customer who was turned away because his med was on back order and he was not told, the person in front of me was turned away for their vaccine. When I offered to pay cash for my vaccine I was told I'd have to wait when I had already been waiting. Overall it felt like the pharmacist did want to inject. They seemed to be ready to turn away business than do the injection. I'll take my business elsewhere since the service I received today let me know walgreens did care about earning my business. Do better there are too many options for pharmacy services for walgreens not to care.
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July 2023 by James Perkins
Walgreens Photo has quick and affordable service.
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June 2023 by Sophie M.
I came in @630pm for a 3rd trimester TDAP shot, mind you they close @7pm, and was told to return tomorrow because there wasn't enough time or employees (there was 2) to fill out paperwork and give it to me. I was upset and told the Hispanic lady with glasses and a tongue piercing that I was told to return today, nothing was mentioned about a cut off time or about paperwork. I asked my friend who works pharmacy @ Walgreens in Ontario if the situation was valid. She said its 1 paper with about 10 questions. So I left and came across the street to the CVS and did the paperwork in under 5 min and recieved my shot. The worker and pharmacist she was taking orders from, are unprofessional and lazy. Definitely switching my prenatal refills to CVS, this Walgreens is ridiculous it's always an issue coming here!
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June 2023 by Evelyn V.
If I could give this Walgreens 0 stars I WOULD. I'm so angry at the negligence this pharmacy has. I got my 7 week old baby's prescription sent here. I came to the pharmacy to pick up his medicine where the young lady at the drive thru window greeted me and I gave them my baby's dob. She informed me I needed to sign a receipt since he is a MINOR. Comes back with my medicine does not ask me if I need to speak to a pharmacist for any questions. Doesn't give me any special instructions for medication. I gave my baby his second dose and he projectile vomited his medicine instantly. I research the medicine after calling Loma Linda Emergency Room where he was seen. To find out the medicine needed to be REFRIGERATED. I called the pharmacy IMMEDIATELY because I wasn't told any of this information. For the pharmacist manager to tell me that the girl was "new" and it was her first day. She was not new. She had no one training her or even NEAR HER to make sure that she was doing everything correctly. She did everything fast on the computer with no hesitation. Because of their negligence my baby could've gotten worse and could've ended up in the hospital AGAIN. The pharmacist called Loma Linda Hospital and asked them to fill the medicine again for him and had it ready in 30 minutes because she knew what they did was WRONG. That girl was not new and she knew she messed up BIG time. Before anyone says the bottle should have the refrigerate label it does not.. Pretty sure they covered that part up with the label.
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March 2023 by Mike F.
Be sure that the scan price is the same as the advertised shelf price. Twice in one week, the scanned price was higher than the shelf price. And then they gave me a hard time about correcting it. They tried to make it seem like it was my fault. I think it's time to call the San Bernardino County Department of Weights and Measures.
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February 2023 by Ricardo M.
Pharmacy always short staffed, every time I come to pickup prescription there is a long line, the pharmacist NOT poly at all! I will change my pharmacy staring today.
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February 2023 by Gary Avila
Good prints!
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January 2023 by Danny Aguayo
The service is good
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December 2022 by Eltoro Kigo
I waited for 1 hour to take out my family passport photos. 4x 2 sheet $68
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December 2022 by Gloria F.
When prescriptions are called I. By a physician and the Insurance Company has issues with the way the prescription is written, instead of calling the patients they wait for the patient to call In to explain! Like, what every happened to the pharmacy putting in the call to the physician or even a phone call to the patient to help move the process along. Not this store!! Time has passed I went to the app and refilled needles for my son (12 YO) I requested to fill to be picked up next day, mind you he still has fills in this RX, but 3 days later it shows "in Process" but nothing so I called and "now" they are processing it. What is the point of the refill APP if I still have to call and sit on hold because I always have 3 or more callers ahead of me . I would go to mail order but they are more expensive for one of my sons medications makes no sense. I get te retail pharmacy are busy and over whelmed but once again "what's the point if the APP if I still have to call or drop bye to get the " fill" done! "Walgreens corporate" need to take they head out of there ass and help there pharmacy out!!! Do Better Walgreens!!
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October 2022 by Stephanie D.
This pharmacy needs to be re-evaluated and more training need to be put in place. The staff purposely ignores phone calls from people who contact them regularly and I have countless amount of proof of this. Walgreens off Barton road in Grand Terrace does not communicate effectively. They never have the medication ready when they say it is. I understand business and retail can get complicated but the least you can do is communicate properly. I will not be saying anymore because I believe an investigation needs to be put on this location.
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August 2022 by Mary Ann P.
Completely lacking in customer service. I asked for help, and was told the reason chargers are locked up is so that no one steals them not so that we can provide assistance. When Walgreens came to Grand Terrace they had very good customer service. This is no longer the case. The clerk would not help at all, and it resulted in me having to come back three times to get the correct product. Please train the employees in customer service. I hope the store returns to the good customer service it used to have.
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July 2022 by Joe W.
Don't come here for the pharmacy - super lethargic service and a server that's always down for maintenance?? Came here for a COVID test at 2pm, waited until 2:30 only to be told the system was down and for me to come back in an hour. Waited 10-15 minutes at the drive thru again, employee forgot I was even there. System ended up being down AGAIN and no test was administered. Waste of time.
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June 2022 by CANDCIE S.
Walgreens is a great store when you need snacks. They provide excellent customer service and pride them selfs in top quality service. Thank you Walgreens employees for always providing us customers with top notch customer service.
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January 2022 by Nancy R.
This used to be the best ever Pharmacy ! They just have changed Managment .. This is the worst ever pharmacy & yes I will be switching ! Walgreens used to refill on time the RX and now they don't have the RX in when they say they will , refills take weeks and the list could go on and on . Find another Walgreens for sure