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November 2023 by Sally Haff
I have been coming here for decades. This is a great post office. The people are friendly and very helpful!!!
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October 2023 by Olesya Variety
Can't drop off a small box after hours...
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May 2023 by William Krauss
The woman working at this location could not figure out her computer and she was incredibly rude and impatient. I don't know why they insist on hiring senior citizens who are not computer literate, but this is ridiculous!
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April 2023 by Seb L.
I first went to the Sierra Gardens location in Roseville, the line was so long I elected to go to Granite Bay location since I was heading in that direction anyway. Walking in, there was only one customer in that store, and I understand why it would be preferable to stand in line in Roseville rather than be treated by the equivalent of the Seinfeld "Soup Nazi" at this post office.This woman, who, from reading the other reviews, should have left customer service a long time ago, told me I could not write the address at a specific counter. But rather, I had to go back to the other counter, not to congregate in front of her. Mind you, there was no one waiting other than me.Then, when I brought my envelope to her, she told me in the most condescending tone that I had to write my full name in the return area, when I have simply put my last name for years without any issues. In fact, there was a customer at the folsom location I ended up at who simply wrote mom, and the worker there didn't say a word and took her package. This woman is obviously in the wrong line of work and has a huge power trip about her role with the Postal Service.I will admit not handling the situation in the most mature fashion, for what it's worth. It's no wonder most people choose to use UPS or FedEx nowadays. I don't assume the US Postal Service read these reviews, but I would strongly recommend to consumers to go out of their way to go to other locations, rather than to be treated like crap by this extremely rude individual.
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February 2023 by Duane Lyons
The Granite Bay locals love this Post Office. Excellent location and good hardworking employees. Sonia is one who rocks it over there and makes it happen. Thank you for doing a great job.
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December 2022 by Danica Schroeder
Always appreciate the efficency and sincerety of service at every visit! Regardless of when the masses hit with their yuletide demands, the wait is always appropriate. I have never waited long.
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October 2022 by Elle E.
I read a review of another person complaining that their mail was stolen out of the Granite Bay Post Office. This happened to me as well after I dropped off a box into the indoor box. I asked the older woman (Sonya?) if she could find it in the back. She was the rudest and most condescending so called customer service person. If you have a problem with her or this post office, contact the main post office or file a complaint with the Inspector General or look up online for a complaint phone number. If any post office needs to be shut down, this one is it! AVOID this post office!!!
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September 2022 by Lawrence P.
Horrible. They don't pickup mail anymore. They started a vacation hold one day sooner than requested so an important vacation document wasn't delivered. I went to the PO to see if I could pick it up and their posted opening is 8:30. There was a hand made sign saying they opened ar 9:30. The place looks scruffy and ill kept and disorganized.
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September 2022 by Heather R.
I made a post regarding my visit earlier this month giving this post office and just checked and it's REMOVED TODAY.So real quick - the woman who talks over people misleads you to over pay for postage and says when it is deduced "everyone knows there is a book rate" as she "has known this for 30 years after the exchange of she didn't know it was a book. Why would she? So, rates are a riddle and if you ask for the least expensive rate she will give you what she deems until you question it as overprices ($9 for a simple book vs. $4 book rate = cheapest) as well, she will continue her stance talking over you all the while you are in the lobby trying to do your other business. RIDICULOUS - keep her in check manager!!This employee is a DREAD, who's tone is so down talking to people (in my first post I told the story of the older man she made go back and forth for a pen, as the COUNTER pens had a long story, and were under her authority.Completely bizzare. These people are public servants, I expect them to be HONEST (she admitted their training was to charge the higher rates) and polite as am I. I laugh all the way back to my car she is so ridiculous!This is all of our post office to use that we pay taxes for as Americans.The employees here are NOT ABOVE REPROACH.
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August 2022 by Mary B.
These ladies are the rudest ladies to deal with. On top of it all they're out of three of the styles of stamps that they show that they have available. I hate going to this post office and actually left and went to the one on Sierra Gardens.
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July 2022 by LG V30
Not working on Monday. But it should.
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June 2022 by Fiona D.
this is the one post office I dread going to, the mail takes forever to get shipped out..please fix the problem. The customer service is fine.
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November 2021 by Betty M.
The customer service here was terrible. The woman I spoke with today had no idea how to help me and just brushed me off in a fairly nasty tone. She should be out of customer service as she clearly doesn't care to be helpful. Perhaps working I the back away from customers is a better fit. I expect more from my tax dollars. I'll use another carrier next time.
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September 2021 by L
Several mailings were lost or stolen (dropped off package into interior box) over the course of 3 months. Older female counter person was rude and condescending. She could not even take a few minutes to search in the back (no other customers waiting at the time) for my package. Unfriendly, argumentative, with a chip on her shoulder and an antagonistic attitude. If you do not question her, you'll be ok.
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May 2021 by L. Shima
Several mailings were lost or stolen (dropped off package into interior box) over the course of 3 months. Older female counter person was rude and condescending. She could not even take a few minutes to search in the back (no other customers waiting at the time) for my package. Unfriendly, argumentative, with a chip on her shoulder and an antagonistic attitude. If you do not question her, you'll be ok.
