-
January 2023 by Sunshine J.
Ms. Kaur refused to provide customer service!! I arrived at the same time as another man. He was already seated at a service desk and receiving customer service. Ms. Kaur barely under her breath when I walked in, muttered, "Someone will be right with you."As I stood waiting, Ms. Kaur made a phone call. I considered she was in the middle of working with a customer over the phone so I remained patient & figured she'll help when she's done.Oh no, the teller helping the gentleman who was questioning a 'insufficient funds or funds returned' transaction asked Ms. Kaur a question she should have known, and they both continued to small talk in circles repeating the same sentence because neither knew the answer to provide the man.Ms. Kaur then proceeded to slowly walk to the back when she heard 2 other customers approach behind me coming through the door - at which time she then decided, enough customers have arrived so NOW I might decide to help the first woman in line. At which point her whole attitude and demeanor were so disgusting I decided to leave without having to further receive disrespect and having to closely look at her resting b*tch face, I left and drove to WFB located on E Bidwell where I was immediately greeted with a smile from Connie who provided exceptional service! Ms. Kaur can learn a lot from Connie! If you're that miserable at work, find another job Ms. Kaur! To no surprise when I looked up this bank it's 2 stars - I'm sure mainly due to Ms. Kaur!
-
December 2022 by Serge Petrik
Got here at nine to do a wire transfer. Banker told me she couldn’t do it because she has a wire transfer appointment coming up which means there was no wire she was doing at the moment
-
December 2022 by Carpe Diem J.
They NEVER answer their phone. I have left messages on their voicemail which have always gone unreturned.You can make appointments online, but good luck, as when you arrive at the bank they will tell you "the banker stepped out", or there is no notary there even though you made a specific appointment for a notary.Employees generally seem pretty nice, but not being able to get through by phone, and not being able to RECEIVE the actual appointment that you booked online is VERY frustrating. If you do make an online appointment, make SURE to take screenshots when you book it, as they will try first telling you that you don't HAVE an appointment when you come in. Once you show them the proof, they will then complain about their computer system.
-
October 2022 by Sela S
BOAT IN ROAD!!!
-
July 2022 by Craig Bethune
Very selective with what type of person they decide to spend time with. After waiting for a very long time for the customers in front of me, they put my checks to the side and said they would scan them later when they felt like it. Good luck resolving a question on a check if they scan it at another time, maybe in another place.
-
February 2022 by Jason C.
My highest regards to the staff at the granite bay Wells Fargo branch Many thanks to the branch manager Mani and financial advisor Shoaid
-
January 2022 by John G.
First of all after, these people will not answer their phone. finally I went through the corporate office and finally found someone to actually speak to. I had a question regarding a safe deposit box at the Granite Bay, Ca location . She then put me on hold for almost 90 minutes and when she returned she told me that she would have the manager call me back within 30 minutes. That was 3 days ago. Is that how you treat a customer for nearly 60 years. I think we are going to pull our account and go to Chase. This place is an embarrassment. very unhappy with their customer service. The worst I've ever encountered.
-
April 2020 by Doug K.
I called Wells Fargo because I received a letter from AAA stating that Wells Fargo hadn't paid my home insurance. I called the Granite Bay branch to get the number I should call to resolve the situation. I was greeted with an automated answering tree that offered few options, none of which applied to my problem, and without an option to "talk to a customer service representative." I pressed 0, which bypassed the answering tree. Their recording said the wait time would be over 10 minutes. After waiting for 25 minutes. I called another their online banking and then a third for mortgage payments, both of which gave me the same unhelpful voice mail tree. I understand they are busy due to covid-19, but they could allow customers the option of leaving a call-back number. I called another number for OnLine service and a third, both of which give me the same unhelpful voice mail tree. Frustrated, exasperated, annoyed, irritated and displeased.
-
February 2020 by patrice palmaer
This branch is no good anymore. They lost any employee that wants to help. There isn't a single customer and yet they still can't provide the basic service.
-
June 2017 by ali sanchez
Customer service is horrible! Especially the manager lady..
-
June 2017 by Maren Vidal
I sat and waited for a banker to help me with a wire transfer for nearly half an hour. There was no sense of urgency. The bankers were chatting with the branch manager about their plans for the weekend and carrying on personal conversations while avoiding making eye contact with me as I sat there and waited.
