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December 2023 by Lindsey Lanskey
Melissa is always my favorite to have assist me she’s so helpful and They usually have my parts in stock which is nice not having to wait for parts
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December 2023 by Rebecca Carter
Thank you Auto zone helping me with wipers..Excellent store..Staff super...
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November 2023 by Betsy Ferguson
Manager was kinda rude and pushy, she needs a lesson in customer service. Didn't even had me the product. If you don't like your job then find another one.
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October 2023 by Mr. Dale
Don't believe the online prices or availability. They are 30% higher cost than the online price says. The employees know this but don't care. No one cares about the high prices, including Auto Zone. Tomorrow it will cost more than today.
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October 2023 by Elaine Me
We have used this store for various needs through the years. All members of our family have always been treated kindly. The employees at this store are super helpful. We sent our senior, female friend to them this week to get a new battery after hers died. They took great care of her, were kind and respectful. In this day and age it is so nice to go to a store where people are nice and helpful. Thank you Autozone!
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September 2023 by Susan Ghormley
They are very helpful and friendly. I got what I needed at a good price.
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August 2023 by Byron Cooper
Good to have them but the prices are high
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July 2023 by Jaclyn Ley
AutoZone, Grass Valley, saved our trip over the mountain. The old truck hadn't been challenged in hills like those for awhile, and I hadn't had her long enough to know exactly what "normal" was, but I got pretty concerned when the Engine Temp light came on. We pulled over to cool off, and I noticed the fan would roar to life from a stop and cool her down pretty quick. Between that and the internet, it didn't take long to suspect the fan clutch. I found the front coil was filthy, so I brushed it and tried to go again, but no change. The fan still wasn't engaging while underway, so we limped into Grass Valley under the hot evening sun and started looking for help. Thank goodness the first place we found was the AutoZone.Jarred (and a sharp AutoZone delivery driver) helped confirm my diagnosis of a bad fan clutch, and then explained my options, laying out a path that would get me back on the road the next day, which was July 4. It just happened that Jarred had replaced a fan clutch on a very similar truck, so he knew it could be done using AutoZone rental tools. He patiently heard and addressed my concerns from lack of experience, and he said I could use the parking lot to make my repair. Jarred even had advice on a safe hotel to stay in and park our loaded truck. He was my hero that night.I was impressed that they were open at all, but the fan clutch I ordered at 7:30 the night before was in by 9:00, on a holiday. And that's where Nora came in, as the kindest, most helpful person I've met at a parts store. She explained the rental process, which was a new concept to me, and when I came in to buy a small socket set, she offered me their store tool box, a cardboard box with an assortment of drives and sockets (sorry AutoZone).After reading horror stories on the internet of fan clutches gone wrong, I set upon the task with rented tools and borrowed sockets. Fortunately, the old fan clutch gave up without much fight, and installing the new one was straight forward. I shudder to think of what could have gone wrong, but it felt good knowing that I had supportive people inside that building full of parts and tools. It was going to get done, one way or another.The old girl was buttoned up by 11:00, and it all went so well that even this setback felt like a pretty good way to start our trip - with an accomplishment and some new friends. Of course, that feeling didn't really sink in until we safely reached the summit, but she ran SO much cooler all the way there and back. It's reassuring now to hear the roar of that big old fan, and to see stable gauges when it's hot out.We just wanted to thank AutoZone from the bottom to the top. You guys all did a great job for us.
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July 2023 by Jesse King
Very helpful workers, it's a pleasure to shop at this store
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May 2023 by Scott Matics
I've shopped in AutoZone stores across the country and I have to say that this location in Grass Valley is the best one! They are always helpful and bend over backwards to help find a part or handle a return even if the error was my fault.Great management at this location and they generally have everything I need in stock.
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May 2023 by Dale Apple
It seems I always get what I come here for.The employees are always good about helping me find what I need.
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May 2023 by Maria Wadlow
Employees are very helpful & knowledgeable. Small store but find what I need. They're open until 10 pm, which is awesome.
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May 2023 by Dallan Packard
Had a complicated return to do, Nora, the manager, was exemplary in helping my son work through things. Then, going above and beyond, they also helped him install the part that needed to be installed. So grateful for people who think customer service is still important these days! Thank you :-)
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January 2023 by Jasha DiDomenico
Jimmie is the best and all the staff always help me out. Best auto parts store for friendly service. Smiles all around.
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January 2023 by Chad Lahue
Not much inventory, and they have an unhappy, grouchy, old woman running the store? She is rude and offensive, and makes scenes with employees and customers in the store by yelling across the isle. Avoid
