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January 2023 by Stephen H.
I'm very happy with the staff and service at the Grass Valley Chase branch. The tellers are always welcoming and polite and I've especially appreciated Lana Percey's help as we navigated the financial changes and paperwork relating to my recent wife's passing.
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December 2022 by Vanessa F.
I needed to simply withdraw some cash from the teller but didn't have my physical card.Mina helped me & was very friendly from the start. She even went as far as helping me get a nifty app trick set up & ensured it worked at the atm outside.Can't give 5 stars as I have to yet utilize this location for more intricate actions, but 5 stars to Mina for being so pleasant & helpful.It is greatly appreciated!
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November 2022 by Mary P
Not enough parking.Small parking lot.
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August 2022 by Adiba Khaleq
I had a service from Cesar Arechiga and what is an incredible person. This branch has amazing employees an amazing manager. He is an amazing leader. It is shows how well employees trained and how well they show performance. We need more people like Cesar in every industry. Strongly recommend this branch amazing people excellent service and they follow all the rules and five keys of Chase. Cesar went above and beyond in order to assist customers.
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November 2021 by Steven School Alchemy
Been good so far.
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October 2021 by b_electric
This branch is "temporarily closed"... good to know. Would've been better to know this Information BEFORE I embarked on my 30 minute drive to get here...
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August 2021 by Lizzie G.
I've worked for a bank before so I understand the rigid privacy practices and policies they have. I get it to a certain extent. I ordered foreign currency, it came a day earlier than they quoted me which was awesome. Unfortunately the air quality shifted drastically overnight because of fires and the day I had to pick up the currency (because it was a Friday and they weren't going to be open another day before we left for our trip) the Air Quality Index was very unhealthy. Keeping in mind that I ordered the foreign currency from a joint bank account with my husband, I called to see if he could pick it up instead of me because I was 8 months pregnant and already having difficulty breathing because of the watermelon on my lungs. They told me their policy was the person who ordered the currency had to be the one who picked it up. I asked if they could make an exception or if I could give permission somehow over the phone. Nope, instead they make an 8 month pregnant person drive all the way to the bank and walk around with an AQI of almost 200 to pick up the currency. And when I get there they ask for my ID or my debit card. Next time I'll just send my husband with my debit card then?? Sheisty customer service and ridiculous policy honestly.
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December 2020 by Michael G.
businesses in california have been harrassing conservative customers due to the gross democrat liberal way ...chase closed a 50 year account of the nevada county party chairman just due to being conservative....the state is so saturated with cheats that chase cannot hide this..i did my homework and have caught them redhanded, ps my comment on this issue was cancelled by yelp being the stop gap between businesses getting caught or the whisleblower gets taken or hidden by intimidation or lies and bigger cronies..CHASE ISNT FAIR NOR HONEST....THEIR A REASON THE USA IS GOING DOWN AND GOING DOWN HARD...KEEP VOTING DEMOCRAT....CHEATS NOTHING MORE
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November 2019 by Sean W.
Had to chime in on this one! Been going to this Chase for around eight years and they are AMAZING. Cannot believe they have bad reviews. I guess we all have difficult customers....
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July 2019 by Ursela R.
once in the bank customer service is ok, but they never pick up the phone.
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June 2019 by Lauren D.
Cody is the best! He is exceptionally customer service oriented and has a very positive and professional demeanor.
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April 2019 by Sheila LaRue
Terrific branch of Chase Bank! My favorite bank ever!! Wonderful, competent, friendly service every time. Give yourself a treat and try this lovely branch. You won't regret it!!
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March 2019 by Nancy L.
I love, love, love this branch. They are all so nice and helpful. Every time I go in I get excellent service.
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August 2018 by Madi D.
Do not go to the branch. The two younger women there are so rude and pretentious and deliver horrible customer service. They do not go out of their way to help, they do not smile, it is always a horrible experience for me.
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August 2018 by Wayne S.
Chase is another Wells Fargo type bank that mis-represents what they can and will do for their customers. We have excellent credit and just got a bait and switch from them. They half ed what they agreed to lend me at twice the interest. Don't waste your time or money on them
