-
August 2023 by Kathy Bolin
I had no problems whatsoever. The manager was professional as well as friendly and helpful. The unit which was well taken care of was exactly what I needed. I highly recommend Grass Valley Self Storage.
-
August 2023 by Alex Alba
Positive rating for excellent customer service and help from Connie, a super helpful, professional and friendly employee. She helped me breeze through paperwork, explained gate code, showed me my unit and the lights in hallway.Also for an immediate email response and refund regarding my concern about the safety of my personal belongings.After reserving unit online and getting set up, i began having doubts from my quick trip down the long, hot hallway, and the large, water stained crack in the unit. I began looking online for reviews, and quickly realized a recurring pattern of customers having belongings ruined from the rats. So there is an apparent rodent problem, and despite someone replying to each review, not once is the rodent issue acknowledged, nor is there any indication of any corrective action for this problem.I would love to experience this great customer service again, however I cannot, until this company can:1) come clean and be upfront about any rodent issues, along with updates regarding what actions have been taken to eliminate this issue; and2) Make improvements regarding cleanliness and damage or aging of units.
-
August 2023 by Cam Fei
always friendly office staff and the place is pretty clean
-
July 2023 by James Woodford
I have three storage units here. Its expensive compared to other storage units. Although I got two units for half off for the first three months But hopefully i won't be there long..
-
June 2023 by Christina Stacy
Very easy to set up and pricing is good for sizes too.
-
May 2023 by Cora Borello
DO NOT RENT FROM THIS PLACE! THEY HAD A RAT PROBLEM AND NEVER INFORMED ME BEFORE SIGNING AND THEY RUINED ALL MINE AND MY KIDS BELONGINGS! And my sisters unit also! And we had NO FOOD in our units!!
-
May 2023 by Israel Ortega
They have been good to me so far. Gave me a discount for bigger storage unit.
-
April 2023 by Jesse Candelaria
Easy in and easy out. Great place to trust with your personal belongings.
-
April 2023 by Deb Andrada
Except for the snow storm that prevented us from getting to our storage unit, which was no fault of theirs, we were very pleased with Grass Valley Self Storage. They were kind, courteous and efficient. We would highly recommend.
-
February 2023 by Haley McBrayer
0 STARSWORST COMPANY STAY AWAYHuge rip off. Charges you for a whole month and says it's prorated when it's not. Worst customer service ever. Save yourself and spend the extra 20 elsewhere
-
January 2023 by Kimberly Roylance
Lisa was very friendly and helpful! And had a unit of the size I wanted available when I arrived. Everything went well and I left the office with receipt and keys in hand! It was such a relief during a frantic and stressful time. I'm glad I chose Grass Valley Self Storage!
-
January 2023 by Kim Stewart
I blew in 15 mins before closing and the wonderful clerk got me setup and was very nice, too.
-
January 2023 by Meranda
Great facilityEasy accessGreat locationJust don't be late with the payments. Late fees are outrageous.
-
December 2022 by Jennifer Prince
I really like the online experience. It was quick and easy also affordable.The young lady who checked me in was professional, funny, and helped me right away and answered any questions I had. This place is clean, accessible, and staff are friendly.
-
December 2022 by Shannon Leigh
Great customer experience with Lisa.Great move in rate and nice units. Fast easy transaction.Thanks again!
