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September 2023 by Nancy Rogers
Their automated phone could not help me with my problem
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August 2023 by Barry Shapiro
While visiting Grass Valley I needed to return an Amazon product. There’s a line of people, the place is buzzing with activity. Man walks up and asks what I need. I show him the return code on my phone. In two minutes he walks me through the process for a future return, and I’m out the door. The service was better than I could have imagined.
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December 2022 by William Pollick
Job well done. Sent package to my son for the two kids for Christmas. I was tracking the package and informed him it was delivered at 10:32am. He was at work and would be home by 5, but it was raining. Knowing that he has no covered porch, I worried all day the box would be soaked. Your driver put a plastic bag over the box and all was safe. Thank you for that extra effort, it is much appreciated.
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October 2022 by Teresa Smith
Friendly staff. Willing to help solve a problem.Thanks?
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October 2022 by Len Schneider
Can’t count on them. Despite the posted hours, they are frequently closed.
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June 2022 by Mr. Ambiance
Packages that go through here arrive late, they give excuses about weather on nice days and packages getting put on wrong trucks. Kinda annoying
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May 2022 by jon simkin
Better service and better pricing than the stores that borrow the name... Worth the drive out of town.
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December 2021 by george hembree
Just watched a private vehicle am guessing contracted with ups drop 10 boxes out of the back of the truck. I tried to call ups and they didn’t really care. So if u live on banner mtn try looking alongside Idaho Maryland rd for your package!!
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August 2021 by K Bukovics
Very helpful, even though I was at the wrong place
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May 2021 by Barry Dysert
My package is out for delivery. The truck drove by twice, but didn't stop!
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April 2021 by Karrie Johns
Went in to just drop off old cable box, it was all ready. I’m handicapped and had a friend helping me. We went over to one lady because we just wanted to drop it off. She rudely told us we to wait in line, then took a man that just walked in and gave her his package. She then continued to talk and flirt with the man the entire time we were waiting and when we left they were still talking. The young man that finally took care of us was rude and wasn’t wear his mask properly, off the nose! I will never use this office again. I had better service when I had to go up to the warehouse hear in Grass Valley.
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February 2021 by John Wagner
UPS is a great way to go download their app you can schedule a pickup at your house you can track your packages you can actually see where the truck is in real time if you're waiting on a package
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September 2020 by Steven Walker
It'll take a miracle for them to actually deliver your package.... but it'll most likely be 4 days late and completely damaged. Not sure how they can stay in business with service this bad. They either intentionally lie or are completely clueless as how to operate effectively. Wish I could give negative stars...
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May 2020 by john cass
Friendly, immediate service, nice experience.
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April 2020 by Mark Watson
Never a problem with our returns.
