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November 2023 by Bryce Stejskal
Called ahead because I had a blowout on a car that doesn't have provisions for a spare.They said they had two in stock, and would order two more.Got towed there to get two on, and come to find out the tires they had were 6 years old, and places won't patch tires after they are 7 years old.Unfortunately, I had already been towed there, so had to take the two old tires. Best they could do was $60 off. I would have called other places first had they been up front.Put me in a bad spot.Also they said they couldn't align my car because it has to be ballast aligned by the dealer.I went to dealer and they said they don't ballast align this model, so a bunch of wasted time.
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November 2023 by John T.
Great service by Josh,chris and Dave... beat or meet any "down the hill" prices!! Getting tires by them may take a little longer, but not their fault... supply chain... would highly recommend!
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October 2023 by John Seivert
These guys are awesome. They were able to match a price competitively and I was able to get everything done quickly. Great customer service and very friendly. Thank you so much.
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October 2023 by Salena Wood
Absolutely amazing customer service and they helped me change my tire no charge I would definitely come back here again and again and again great place to go.
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October 2023 by Kevin Menet
I was in need of a flat repair, I arrived at the Grass Valley Store without an appointment. I was welcomed as I walked in the door, they quickly took my information down and my car in the bay. I was out the door and back on the road in 20 minutes or less. Great customer service and the ability to do multiple things at once. Unlike Les Schwab!Great Job!!!!!
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October 2023 by megan moore
Quick, fast, and friendly service! They were also able to get me an appointment later in the day, which really helped because I didn’t have to take any time off of work. Definitely recommend!!
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October 2023 by Jennifer K.
Got a quote for new tires for the winter. They were very friendly and knowledgeable. Ordered the tires and had them installed in a few days. Service was very quick and efficient, which was great! James and Brian at the front desk were really nice too. I definitely recommend and will be back!
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September 2023 by Zoie M.
I had a failing patch in my tire so I decided to call and they got me in the same day with no hassle. All around I'd give 4 starts because customer service wasn't great.
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September 2023 by Ted Miller
Excellent Customer Service. I had a tire going flat today. I first called the other big guys in Grass Valley for an appointment . I was told their first available appointment was 2 weeks out. Then I called Big Brand Tire & Service. They made me an appointment same day. They fixed my tire at no charge. Even though my tires were not purchased from them. I will be going to Big Brand Tire & Service for all of my vehicles in the future. Thank you Big Brand Tire & Service!
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September 2023 by Megan Zumstein
Fixed a hole and a nail in my tire and minor alignment! Super reasonable price (free). Was traveling and they were able to fit me in and get everything done quickly.
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September 2023 by Julie H.
Friendly service and free so I can't complain! I just tire patched, but they are friendly!
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September 2023 by Nancy Romo-Cabrera
What a great experience! Had brakes done and rotors. Made my appointment dropped off my car and done within 3 hours. Will use their service in the future.
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August 2023 by Jill Schnaps
We were heading home after a camping trip and the tire pressure light came on. We pulled off to discover a piece of metal lodged in the tire and heard the hssss of a leak. Fortunately we were about a mile from Big Brand Tire & Service. The team were incredible - in and out in under 30 minutes. Great service - thank you.
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August 2023 by Linda Curtis
I had a slow leak in one of my rear tires, and they got me in within a few hrs of contacting them. It got a little crazy busy during my appt, but I was in and out within 60 min with a repaired tire. I'm a happy customer!
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August 2023 by Sacred Paths Shakti Rose
They fixed my tire for free!!Such a pleasant surprise!! ?
