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December 2023 by Lynn E.
We love Sierra Timberline! We purchased a couch and patio furniture from them over these past 3 years. Both times they have been very professional, providing prompt, courteous service. Their products are quality. I also had an experience with a rental that a previous owner had installed a gas fireplace from Timberline which started having issues, and they promptly came and took care of that issue as well. They stand by their products. We are lucky to have them in our community!
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October 2023 by J Waterfall
We had Nic and Brian install our new beautiful fireplace insert and couldn't be more pleased. They were friendly and informative and very pleasant to work with. Thanks, Timberline, for hiring such sweet people.Can't wait for the cold weather.
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October 2023 by Deb Hunyada
Our beautiful new Wood stove insert that Carol helped us with, was just installed and we couldn't be happier. Nic and Brian did the installation and were amazing! Friendly, courteous, professional and just overall great guys. Can't say enough good things about our experience with Sierra Timberline. We highly recommend them!
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October 2023 by Tamara Haas
My recent experience reminded of why it's important to shop local. I had excellent service from the first "just looking" trips to Sierra Timberline. Kim was easy to work with and kept me informed of the progress of my custom ordered sofa. Frank and Daryl navigated a tricky entry to get my sofa into position. They could not have been more courteous. They even gave me a call when they were on their way, which allowed me to not have to take time off work. Thank you!
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October 2023 by Conor O'Mahony
We loved Sierra Timberline’s selection of wood burning stoves and Dan’s expert product guidance.Andrew was very helpful with insights and alternatives during the on-site evaluation.Nic and Chris did a great job of installing the stove and all-new chimney in just over two hours, including removal of our old stove.We look forward to shopping at Sierra Timberline again!
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August 2023 by Michael Ciccarella
We had a new gas log fireplace insert installed, The price was reasonable and Lauren, Nic, and Chris all did a great job
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August 2023 by Roger Bresnahan
Nic and Chris did a fantastic job installing my beautiful Vermont Castings wood stove. And I received a competitive price vs other retailers on the product. Strong work!
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June 2023 by Lynn Good
Wow.These guys are great.I love my new Harman pellet stove.Shout out to Debbie, Jared, Andrew, Brian and Nic!The depth of product knowledge, install expertise and downright friendliness is overwhelming. These people care about what they do, and it shows in the final product.Thank you!
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June 2023 by Steve Dold
This is my second purchase from Sierra Timberline. The first was a Lopi Endeavor wood stove and everything went flawlessly with the selection, purchase, install, everything. Not one complaint. This latest purchase was an FPX (Lopi) gas fireplace insert and same thing, the whole process was easy and the installation went perfectly. The salesmen (Dan for the fireplace and Jared for the wood stove) never pressured me to select anything or even to buy at all, they just explained everything about all the stoves and fireplaces I was interested in and seemed to really like talking about the products. The installations though are a major part of why I would recommend this place. Unlike so many other things I've purchased, they don't just show up, slap it in and leave. They are actual stove and fireplace pros who seem like they really like their work and take it seriously and try to make everything perfect. Small details like painting every cut metal edge and including us when making minor decisions about the look of the install. After watching them work I have complete confidence in the installations. Thanks Nic and Chris, you did a great job, this thing looks great and I'm a very happy customer.Update May 25, 2023: I had a VERY slight rattle in the fan motor and Larry came right out and took care of it. I'm really happy with the after-sale service.
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May 2023 by Tim Wells
Had a great experience from start to finish with Sierra Timberline. Our customer service person, Debbie, was informed and able to put her fingers on information we needed quickly. After buying our Harmon stove, they stayed in contact, sending someone out to review our space for the stove. They then immediately set up an install date. The installers (Nic, Brian, and Emelio) were on time, worked efficiently, were knowledgeable, and they were professional and upbeat. Like I said, the entire experience was positive. We would definitely highly recommend Sierra Timberline to anyone and everyone.
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March 2023 by Allie Freitas de Lima
Nic and Brian were so great!They were so nice, efficient, and did a great job retrofitting/painting the box that attaches to the ceiling!! We were very pleased with the service of the installers and they were great at explaining the break in procedure! I definitely recommend Sierra Timberline!
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January 2023 by Tonie Finch
This past weekend Nic and Brian did our fireplace insert install. We were absolutely thrilled at their professionalism and courtesy. They were very organized and efficient. My husband is very inquisitive and they were patient and explained everything in a very detailed/easily understandable way. They were super upbeat and had their system down! At the end of the job cleaned everything up beautifully! We will definitely use Sierra Timberline again
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January 2023 by Beka Keyser
Helpful, knowledgeable staff that even loaded up my purchase despite my being fully capable. They were definitely full service! One of the guys even gave my son one of the Xmas ornaments he was looking at that I had said we weren't going to get. Sweet gesture!
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November 2022 by Leigh Balibrera
We finally decided it was time for a new wood stove! After looking at many stores in our area my friend suggested Sierra Timberline in Grass Valley. Dan our sales representative was very patient and kind! He was asked many questions and always got us the answer. Andrew came out to measure, making sure it would fit properly. He was very knowledgeable and professional! Installation day finally arrived, Brian and Nic were right on time. What nice guys they are! It wasn't their first rodeo! Also very knowledgeable, professional and clean! You can't go wrong with Sierra Timberline! Highly recommended!
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November 2022 by April Walton
We bought a high end insert for our home a few years ago (2018), which will no longer stay lit. It turns off a few seconds after it is started. We tried to have someone come out last year to service it and we were informed they were not doing house calls due to Covid.This year we called again and we were informed we would be placed on a waiting list for maybe next spring or summer. We would not have done business with this company if we knew this is how they service their products. We spent thousands of dollars at this store for a gas fireplace that has basically been unusable for two of the four years we’ve owned it.
