Smarter Broadband, Inc. is a highly regarded internet service provider known for its reliable service and exceptional customer support. Customers appreciate that they can speak directly to real people whenever they need assistance, and staff are consistently friendly, helpful, and proactive. The company’s technicians, such as Tank, are praised for their professionalism, friendliness, and care for customers, whether installing new service, repairing damages, or responding to outages. Installation is described as careful and professional, with technicians taking extra steps to protect homes and provide helpful tips. The service has been reliable for customers relying on it daily for work, streaming, and other online activities, with many noting their satisfaction even with lower-tier plans. When storms or issues like a dog chewing through a line occur, the company responds quickly, often within hours, and handles repairs efficiently. Customers have also highlighted the company's quick response to outages, such as installing generators during power outages, which demonstrates their commitment to maintaining service during emergencies. The organization is praised for its availability, quick access to support, and ability to resolve technical issues thoroughly and promptly, often going above expectations. Long-term customers mention that the customer service team, especially representatives like Preston, go above and beyond to resolve problems, ensuring customer satisfaction and preventing the need to look elsewhere. Overall, Smarter Broadband is viewed as a top-notch, customer-focused company that provides dependable internet service with a personal touch.
Really fast, reliable internet. The entire staff is also very kind. They fix issues quickly, whether it's their courteous phone representatives or their field techs, they know how to get the job done. Highly recommended.
June 2025
Everyone I've talked to has been great. I had some questions which they needed to follow up with and they did a few days later. Very responsive and have not had a single issue.
