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July 2024 by Barry Schoenborn
Staples is a nice place to buy office supplies. Good prices, good selection, and free shipping. Nice reprographics department.
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July 2024 by Janet Ann Collins
The local Staples store is a great place to get what I need. The staff is always friendly and helpful.
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July 2024 by Sherrell Corse
I've always found what I was looking for
at Staples. Prices are good. Staff is helpful. Checkout is usually quick.
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July 2024 by Henry Winkler
Very informative personnel at Staples in Grass Valley to help choose the right combo of cartridge inks for my printer.
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July 2024 by Amor Traceski
I frequent the Staples store in Grass Valley, because it carries most of the office supplies I need. They're reasonably priced too. The cashiers have been really friendly and helpful too.
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July 2024 by Brent Bowman
06/11/2024 @ approx 6:00pm
Went in just to pick up a pack of letter envelopes and since I was there I remembered I have been meaning to get a paper card laminated for my wallet since they offer those services in their printing department.
I stood in line behind one gentleman as we waited patiently for the lady ahead of us as she was wrapping her stuff up to leave, then the gentleman in front of me was helped next. Upon standing and waiting to be helped next I watched the female employee (early 50's with ashy blonde hair and glasses) helping this customer that only need a print job done but of over a hundred copies on a specialized paper, she had placed his order for next day pick-up which is totally understandable for the quantity size but she seemed confused and unable to do a print job for the work order itself. I then had 3 others in line behind me and there should have been more help behind the counter to efficiently bring services to the volume of customers in line which really was not that busy. I came to the conclusion that she was not capable of handling the work load as a single person but then also realized she did not have the skills for the job position she had been given. After 20 minutes of waiting though, she was finally able to get to me, and I asked to get a single (one) lamination the size of a credit card laminated and she asked for me to leave it and do a pick-up order for the next day as "she was really backed up" which made no sense at all as it would have only taken about a minute to do as there is no computer needed to work a simple laminator! She could have easily just done the lamination and been done, but instead wants to process a next day pick-up work order which would have actually taken longer to process the printout than the lamination that I watched her struggle to do for myself beforehand. It is no wonder why she is so backed up! The employee should have had more help as she clearly lacks the skills of multi-tasking and prioritizing small tasks alongside larger tasks in order to tackle the work load efficiently to satisfy ALL customers on her own as the employer most likely expects of her.
I then went over to the cashier to purchase my small pack of envelopes that I originally went in for and the cashier was talking to his current customer but they continued talking as he ignored the fact that he had another customer waiting to be rang up. I am sorry, but did I walk in to a social club and not an office supply store? Are you there to make friends or satisfy the customers that you rely on to get a paycheck?
In my 30+ years of specializing in customer service, also having 20 years experience in computing, electronics, and paperwork filing skills, being a current assistant manager now at my current company and working with my employees and pleasing my customers, this experience here at Staples is a complete disgrace and embarrassment!
This short visit and yet unexpected experience at Staples is a reminder why I do not usually come here in the first place and will never step foot in here again as this has not been the first bad experience, but multiple, with their lack of integrity, knowledge, and urgency when it comes to serving those that they rely on the most: THE CUSTOMER.
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July 2024 by Brian V
The absolute slowest place to return any packages. Always a queue and extremely slow employees
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May 2024 by James Bair
efficient and friendly
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May 2024 by Anne Miranda
Helpful sales associate.
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March 2024 by Jeanette M.
Customer service. I came to simply drop off that package and they had two employees working in the store and one employee was immersed in a print job and could not leave her computer and she was the only one available to do as simple package drop off. If they are going to have this AETC ice and other print job options available at Staples, they should have it either automated or staffed.
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March 2024 by Jake C.
when I was eventually helped, the employee was both nice and helpful. But I went in to pick up a 1 page document that was completed and spent 20 minutes waiting in line. I could have walked around and picked up the order myself, but they just help people one at a time regardless of why they are there. understaffed. bad experience, but I don't blame the employees working when I went in.. management needs to staff more. going to seek local copy shops in the future...
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March 2024 by Ellen P.
Tyler helped me today with downloading a PDF to copier. I appreciated his customer service.
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February 2024 by Lue B.
Went in to make copies. Had a question. Stood at the counter with three employees busy about whatever business they were up to. Didn't acknowledge my presence until I asked if someone could assist me. "I'll be there in a minute," one of the employees said. She told me to use the copiers or leave the work for them and it would be ready tomorrow. I followed the instructions on the copier to download a file from my phone to be copied. I received a an email message that Staples blocked my file??? I asked the man behind the counter what happened and he said, "an obvious user error." The Grass Valley Public Library turned out to be a great alternative to Staples to receive assistance to make 3 copies.
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February 2024 by Sheila Anne Stein
Get the app on your phone and get ready for helpful associates to get you the best bang for your buck!
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January 2024 by Alissa S.
This is a 5 star review if one of their employees - Ally. Everytime I go to the store she is helpful with the customers her fellow employees. Pleasant and efficient- gold star to her (and no - I do not know her personally - just thought awesomeness should get a shout out when noticed)