Western Sierra Pharmacy and its associated urgent care clinic in Grass Valley provide a range of medical services, receiving mixed reviews from patients. Many appreciate the efficient handling of urgent care needs, with helpful staff who are professional and educational. The pharmacy is noted for its knowledgeable and supportive team, creating a welcoming environment for customers. One reviewer highlighted their positive experience with a staff member who was particularly caring and reassuring, especially for new parents. However, there are also significant complaints about the clinic's overall service. Issues such as long wait times, poor communication among staff, and the challenges of navigating insurance processes have been mentioned. Some patients expressed frustration over the receptionists’ behavior and the difficulties in scheduling timely appointments, with some reporting long delays. The urgent care facility has been recognized for its swift service, yet concerns about the lack of thoroughness in patient care during visits have been raised. Overall, while Western Sierra Pharmacy and its urgent care clinic offer valuable services in the Grass Valley area, experiences vary, with some patients praising the staff and others highlighting areas needing improvement.
They ok. Staff aren't the friendliest and my prescriptions are hardly ever ready whether picking up the same day or a day or two after calling it in.
December 2025
No one ever answers the phone. I could Call five times over the span of 5 hours and come in and there will be six people in the pharmacy…. Seriously not great customer service😬
March 2024
Used to be a great pharmacy.Apparently, it's now been farmed out to a temp agency?Now it's chaos and long waits.I'm so sorry for all of us patients and the crew behind the pharmacy window.Someone really dropped the ball here.
