November 2023 by jese g.
Took my 4yr old for an eye exam at Yuba City office. Receptionist was belittling for being 7 minutes late. Which yes I should have been on time, but one person getting a 4yr old and 2yr old ready by yourself can be a challenge at times. The eye exam equipment was for adults and to big for my daughter. After they did the best they could with exam equipment we proceeded to see the doctor who was extremely nice and recommended full time glasses for my daughter. Given the circumstances with the equipment I sought out a second opinion from a pediatric ophthalmologist before I put glasses on a 4yr old full time. Today my wife called to schedule an eye exam for herself, spoke to receptionist Helen who was extremely rude and kept lying to her about my insurance not being accepted. Eventually she came clean said it was at doctors discretion not to see my daughter anymore or anyone in my family because they could see from the insurance I was seeking a second opinion for my 4yr. Told my wife they would send my daughter's prescription to the new ophthalmologist office and we could pick it up there. Then she just hung up on my wife.
